Reliance Jio Infocomm Complaints & Reviews

Hi Team
I recharged my Jio Fiber broadband registered for my number[protected] twice by mistake today 2/07/2021

One with 399 plan -total amount paid after tax-- INR 470.82
One with 699 plan -total amount paid after tax-- INR 824.25

Only one can be activated at one time and both will expire after one month. So I would like to keep plan with amount 824 and would like another one 470 to be refund back to me.

But as per customer support, there is no refund policy .

I have recharged my Jio number to day at a retail shop with recharge successful but unable to make outgoing calls and data access

Sir,
with due respect and humbly submission i beg to state that i am a customer of jio.my jio number is- [protected].In our place jio's 4 g network is so worse that we can't use internet and even we can't make a phone call due to jio's worse network.When thunderstorm come to our place jio's network totally decrease to zero.At that time we feel horrific because we are not using jio's service in free. In our place jio is cheating us . i cordially request to government please help us .

I had ordered a Jio SIM through JioExpress service but I didn't get any new SIM till now.
The JioExpress Agent asked my OTP over phone call but didn't provide me any Sim .

Very poor service from Reliance Jio and also JioExpress Agent.

Dear,
90 days ago, I discontinued my jio postpaid connection and changed to Airtel prepaid connection. But There is a problem of not receiving the security deposit which is refundable. I talk to the JIO customer care but they will always gives excuses. I gave him two times of my bank details used for NEFT.

Hi,

I'm Ashish Jain. I got a JioFiber connection in July 2019 in my apartment in Mumbai. At the time of purchase a security amount was taken from me and
I was told that if I want to disconnect the internet connection, I can disconnect it and security amount will be refunded to me after successful pickup of the devices.

Jio team is not picking up the device and is constantly rescheduling it. I'm unable to get my security deposit.

Please help me with this issue.

Thanks and regards
Ashish Jain

Sir,

When I tried to recharge my Jio number [protected] on 09.04.2020 via authorized website of the Jio compay (https://www.jio.com/selfcare/recharge/mobility/) online for the package of Rs.199/- at that movement I received a unsuccessful recharge message which clearly shows that recharge has not been made on the above said amount. If I had typed a wrong mobile number I could not have been received the message from the jio concerned. Later, I got a message of the above said amount was debited from my savings bank account maintained in K.Pudur, Madurai -7 branch. Suddenly, I contacted the bank toll free number of customer service. There's no response. At the time of recharging

I got a following message at the first instance of recharge attempt:-

"Your last payment attempt of Rs. 199.00 on Apr 09, 2020 01:01:54 PM
for Jio number [protected] was unsuccessful. Please try again.

Transaction ID : BR0004GJO9BX.

In case any amount has been deducted from your account, then it will be automatically refunded by your bank/card/wallet within 10 days."

Later, I made a complaint to my banker K.Pudur, Madurai -7 branch on 07.05.2020 for which my banker gave a successful transaction done letter to me on 09.06.2020 and the same has been enclosed herewith. Thereafter, I contacted the Jio care centre, they are the service provider of my mobile number for which they replied that they did not received any amount from my account and their replies are as follows:

"Dear Mr. Kadhar,

Thank you for writing to us. We at Jio hope you are doing well amidst these challenging times. I certainly understand your concern with regard to the recharge done on your Jio number. I fully appreciate the inconvenience this has caused you. Basis the update received for the service request SR000011F2DO, the amount is not received by Jio. Hence, the recharge benefit is not credited to your account. I would request you to get in touch with the payment source from where the money is deducted. If refund has not been received, ask customer to share bank statement from date of transaction till date. If you need further help, please write to us or call us by dialing 199 from your Jio number or[protected] from any other number.

Stay safe, Stay healthy. With love and care from Jio."

Thereafter, I took the issue to the regional office of my banker. They again confirmed the successful transaction done to the jio for which they issued a acknowledgement which is enclosed herewith. Again, I approached the Jio customer service mail. They again replied that amount has not been received by them by their mail dated 20.07.2020.

So far, I have not received any money from Jio to my account. I have been suffered much by the act of the service provider and put to grave hardship and loss of money and time also. I made a appeal to the appellate authority of the jio service provider on[protected] in this regard through mail, so far no reply has been given to me.

Hence, I request you to kindly consider the above said issue and redress my grievance as soon as possible by refunding my money a sum of Rs.199/- and find where the actual error occurred. Herewith I enclosed the supporting documents for your perusal.

My Name is Gandhaviti Sathish Kumar Reddy paid 2100 rupes for data entry Sms job in Reliance jio
Fraud NO: +91 [protected]
+91 [protected]

Hi,

Jio has charged twice the amount of Rs 99 as jio prime... (once in prepaid and than in postpaid).

Why you charged twice from same customer

Please refund of Rs 99 in my account

Account details are as follows:-

Bank name: HDFC BANK
Account number : [protected]
Ifsc : HDFC0000479

Thanks and regards

Vikas Chadha
M no. [protected]

Recharge done through Gpay, payment.successful. but activation stopped still not resumed.

[protected]

There is network problem in my village. We are unable to work due to network issue. Due to this COVID-19 situation maximum IT professionals working from their home and due to jio network issue it is difficult for us work inside our house. So requesting you please do the needful and take necessary action asap.

Jio fiber company is scam company . First they beg you to get the jio fiber connection saying that jio fiber connection is budget friendly they give you one month free connection and after that rs 399+gst will be charged and you will get unlimited internet and tv at same time and one free month is used and person recharges the plan they just get internet no tv you cant see your favourite channels and serial just keep browsing internet and see youtube...they just scam you of your money and dont cancel your connection because they have to refund all amount taken at the time of installation worset is jio...just scammers

Some fraudsters are calling and disturbing by asking for tower installation and registration fees in the name of jio. Pls take necessary action.

I have seen everyday my data is exhaustedwhen i touch 1.5 gb wheras my dayily data pack limit is 2 gb
i had submitted complaints also but no improvemet
my children are facing problems in having online classes

I have a subscription (Ac No[protected] of Jio Fiber through which free Voice Connection is provided.

I'm not able to make any outgoing or incoming calls through this service.

When ever i call the customer care, they say there is a technical problem.

This is not working since last 8 months and no response on fixing this.

There are other 15 connections in my apartment and everyone is able to use the service.

I would like to raise this complaint and request for fixing this issue asap and compensate for last 8 months for which i paid the service charge without using the facility.

I never experienced such a bad service from any ISP till date.

I am getting spam call at my JIO number continuously from last 4 months despite of complaint several times at your customer service.

But, I have not got any proper service by your customer care from the very beginning regarding this matter.So that I am facing immense problem for this purpose for a prolonged period of time.
Mobile number- [protected]

Dear Sir/Madam,
This is to bring into your notice that JIO has been fraudulently looting its customers by using unethical ways. We have been using JIO postpaid mobile no:[protected] for more than a year now.
Since, the time we ported into JIO our last payment due date was always on 23rd of every month. But since our last billing cycle it has been automatically changed to 20th of every month, without any prior information from their end.

As a result of which late payment charge of Rs.100 have been levied on us.After contacting Jio customer care they arrogantly told us that though the date was changed without any intimation, but still they won't be waiving off late payment charges and told me to write a mail to the customer care in order to get a resolution.

Even after writing several mails, the customer care representatives blatantly refused to waive off the charges, though they accepted the fact that it was mistake on their own part.

This is not the type of customer service on expects from one of the India's largest conglomerate. We really disappointed by the fact that even though there was no fault on our part, but still we are being forced to pay extra charges.

Its not a customer service, it's a GUNDA-RAJ.

Kindly, take action against such fraudulent activities done by Reliance Jio in order to loot its customer.

PFA screenshots of change in the Due dates.

Regards,
Pawan Mehta

I had applied for a new Jio Fiber connection for my house. Payment of Rs 1500 was done online.
After successful payment, the jio fiber technician had come for installation. The technician who was sent was a novice and it was his first service he was attending (Got to know later on from other technician colleagues of his). Post-installation of the device the internet service did not come up. However, he said that the issue is from the backend and the internet service will be activated from the backend in 4-5 hours as he has informed in the office. He somehow took the service completion OTP from me assuring that the work has been done and the internet will be active by the evening.
Later after that day raised multiple complaints and followup where I got to know that the issue cannot be resolved and had to raise a disconnection request assuring full amount of Rs 1500 will be refunded to the bank account. The technician had mapped the device id wrongly which cannot be rectified.
Disappointed with no resolution provided, had to raise a disconnection request after 5 days from the date of installation and I was notified that the technician will reach out for the device pickup. However, the appointment got multiple appointments rescheduled messages on my mobile and the device was picked up after a month or so.
There have been multiple calls to the support asking for the status but the supports were useless and had no info.
After a month or so the device got picked up and only Rs 500 was refunded. The rest of Rs 1000 was absorbed by Jio stating that the 30-60 days return policy is not fulfilled. How can they charge a single penny for the service that they were unable to provide?
Also, I feel, The Jio office located here has intentionally not sent their people for device pick within 60 days so that they can loot the consumer. The internet service was not even active from day1. Still, they have looted Rs1000.

PS: I have a few responses/complaints captured in my email communication with the JIO fiber support team. If needed, I can provide validations for the above statements.

They not show any kind of respect.
They behave like local boys.

Sended message to 1900 for UPC but it replies that your request for UPC has been delayed than says request for your mobile no. Could not be processed please try after some time I have tried many times but says same please resolve my problem