Reliance Jio Infocomm Complaints & Reviews

Jio Fiber refund not issued and boxes are not being picked up. I have been calling every day to customer care, and they have a single answer " Sir please wait for 24 hrs, it will be resolved". It's been more than 20 days I have raised a cancellation request.

Attaching the ticket screenshot.

I have asked them to raise a ticket " delay in the delay of ONT pickup" but they do not want to do it.

I applied for a jio fiber connection on 13/11/20 ref.no. NO0000FMO06I, due to some technical difficulty from their side, this connection never got completed. So when I queried their appellate to cancel my request and refund my money, they said they are transferring my call to jiofiber department, but they kept on hanging up my call. This happened 27 times in one single day. I just want my money back . I am not anymore interested in Jio Infocomm in any service due to their attitude towards the customer. I’ve enclosed the payment slip to the connection. And the connection request image

Booked the connection by paying Rs 2500 through Paytm. A new connection confirmed but no one had come for the installation at the agreed time and date. neither information was not shared with me ( customer). When enquired about the status of the installation to Mr. Narvendra Singh, Mr. Hans Raj ( Assistant Manager), and Area manager Mr. DInesh Mishra, They all had given their own excuses but did not resolve the issue then and their only. They had said that Jio can not stick to their schedule, service engineers will come at their own convenience and if you are there then it will be installed. So there is no schedule as such.
When requested for the cancellation, they verbally canceled the request but neither the confirmation nor the money got refunded till now which they agreed by the same day evening 5 PM ( i.e. 6th Dec'20)

I am Dileepa CN
i have recharge my jio number [protected] in the previous week on my airtel thanks app, the amount is deducted from my account
I have recharge my no. with a plan of Rs-349 o[censored]nlimited calls, 3 gb daily data
but it is activated only to the 1.5 GB per day
please make the due recharge

Dears,

I noted the complaint on 2nd Dec 2020 no SR00001352F2 but till now complaint is open & no one is coming to attend my jio fiber complaint & my data balance & validity is going to expire in next 15 days where should i go to get my problem resolved jio appellate & service center not responding to my call.

Regards
Salman Naidu
[protected]

I had done payment to jio on 07 November 2020 at 19 hours 14 minutes which was behalf of mobile recharge of no. [protected] of rupees Rs 2121 by using my upi id of google pay . Money had been deducted from my account but recharge not confirmed. I had raise dispute on google pay. There is no action taken against this so i file a complaint on online site o[censored]bi. Please help me..

I need return back my money in my account. My brother did wrong recharge. Kindly cancel this transaction as soon as possible
My reference no is[protected]
Date 02/12/2020
Please understand the situation

I am having 1499 Plan of jiofiber Stb which promises for Subscription of 15 OTT Apps. But I am allowed to see free and limited content only of apps like Discovery+, etc. It was not giving full information earlier in any terms. I will seek consumer court if I didn't get any reply

Get jio fibre connection installed on 2nd of November 2020 today is 30th of November 2020. I want to get my jio fibre connection cancelled but jio customer support email where I can cancel my jio fibre request.
Also I have found that heavy number of other people have been facing the same problem with jio fibre cancellation number of jio connections get cancelled. This seems to be purposefully done by jio and in a way it is like cheating their customers. Please resolve this issue so that many others like me can get their money back.

My JIO fiber request was cancelled by the company on 26 November 2020 as there was no coordination between the executive and the company engineers. The executive who completed the KYC and took the installation charges said that the connection will be done on the same day (25 November 2020) but the engineers came the next day (26 November 2020) for the connection in the afternoon at around 3 p.m. despite of calling me in the morning confirming to visit at 10:30 am. Well at least they came and left our place without informing us that they are unable to find a nearby connection. We had to call and ask if they are still working on our connection is when we got to know that they had already left. Brilliant professionalism, I must say! This would be in your code of conduct I believe. After multiple calls and follow ups, our request was cancelled by your executive (without asking us off course) and the refund was initiated.

On the same day in the evening, we called another executive (who has apparently installed JIO connection in our neighbours house). He visited our house today morning (27 November 2020) and told us that the same engineers will be here again to install. We received the call from the engineers again at around 12 p.m. in the afternoon confirming that they will visit our place in less than 15 minutes and they did not come per usual.

Is this how JIO claims to be one of the best service providers in the country by fooling the customers and looting them with their time? Instead of making tall claims, teach your employees some professionalism and stop making fool out of people.

I recharged my jio number from Google Pay on 26/11/2020 and the money was sent to RELIANCE JIO INFOCOMM... money was deducted from my account but I didn't receive any recharge

Did a Jio Phone recharge of 185rs on a sim used in smartphone by mistake at 2:00 PM IST. Want to cancel and recharge with the appropriate plan but there is no way. Unable to reach the customer care. there seems to be no resolution for this on their automated customer reply service.

Respected Higher Authorities of Jio

This is my Mobile Number
[protected]

This is my Latitude And Longitude
18.62413 and 73.30844

Address
Room 23 Kasarwadi, Raigad District Maharashtra 410205

There is huge Network Coverage Complaint in our village can't able to communicate with our family members

I m Requesting to higher authorities please register the network coverage complaint and esclate the issue to Network Team of Raigad and request them to come at my location

Please I m Requesting to higher authorities please register appellate complaint for 39 days and esclate on urgent basis

Or otherwise I have to email and request to jyoti Jain and Jai prakash Tiwari sir and last not least managing Director of Jio Sanjay Mashruwala Sir

Please I m Requesting to Jio Appellate Department Registered the complaint on urgent basis

RESPECTED HIGHER AUTHORITIES OF JIO

My Name is Ashok Dhaifale

This is my Mobile Number
[protected]

This is my Lattitude and Longitude
19.20229 and 75.34956

This is My Address
Room 22 Jirewadi Sonoshi Road, Daitya Mandir, Nimadaitya, Taluka Pathardi District Ahmednagar Maharashtra 414113

Huge Network coverage Probelm in our area from last 4 years this problem is there in our village

No 2g Network available in our village forget about the 4g Network in our village

Many problem happening due to no network coverage can't Communicate to Doctor and Ambulance on time
Not Contact to Family Members

Frusted because of no network

Please Registered the Network coverage Complaint and Forward to Ahmednagar Department to Network Team to come at my Location and contact us on our allternate Number and main number

I m Providing allternate Number
[protected]

Job offer from Jio Tele caller post. She told me to pay 1000 for a job letter and after that you can start to work.

While taking post paid connection on my existing jio number [protected], i was told by vendor that in rs 999 plan netflix, amazon prime and hotstar will be subscribed for free, but i received a bill of Rs1628.88 for month of november. Please refund overcharged amount . If these are not free, please unsubscribe me from paid subscription immediately. I do not find any method to do it on my jio app.

Dear sir,
Order Number NO0000FPPK0R
Sale Amount 2500/-
Date : 22 November 2020
sales Advisor Depak Ramesh

I book jio fiber connection booked and 2500/- paid.. sales executive cancel my connection without my permission. When i booked jio sales person cancel and no body taken action and jio person misbehave and harassment and not answering calls, and sending unwanted WhatsApp messages and only giving...

I recharged wrong number on google pay.
Please reverse the transaction.

Wrong number - [protected]
Correct no - [protected]

Dear sir.madam
Please help me internet speed quality is very poor only 30 to 40 kbps my jio number [protected]
Please solve this problem my current location Shirapur near hp petrol pump 413801

It is with pain i am raising this complaint to consumer forum that support from JIO is below par and it is just eye wash in public. I had raised repeated requests for ONT/router shift from one location to another in the same house for better bandwidth. On both the occassions the reliance support team had closed the requests updating that the requests had been addressed and resolved. It is all false information to satisfy their internal SLA and to the outside world.

It is now now but it had been a a trend for JIO.

The JIO number is[protected]
The requests raised are SR 000012YORZ which has been opened as new
The older requests closed are SR000012TXHI, SR000011A12L. These were closed without any resolution