Reliance Jio Infocomm Complaints & Reviews

My mobile no. [protected]: using it for last 3/4 years with internet dat on regular basis

I have taken jio internet plan of rs599 providing 2gb data every day which is said to be reset at night. Since last 2 days my allotted data is getting consumed in the without actual use. I contacted complaint call centre at 1991 which was giving only prerecorded guidance on its own, ultimately making me to go for a top up plan of rs555...

I have taken jio fiber connection in the month of august and during that time based on the introductory offer if i take silver plan i will get multiple ott access like hotstar, zee5, voot etc. For 3 months.
Out of that i got all the access except voot and when i tried to enquire it, they told me as the jio plan changed in september so now you have to recharge for gold plan then you will get ott access.
This is just not acceptable they are just trying to fool me if they change the plan in the middle, then i am not responsible for it so i just want all the ott access as they promised me.

Every time there is a power cut in my locality, my jio network vanishes. Sometimes the power goes off for 4 -6 hrs and i have to stay without internet and phone calls. The network comes back few minutes after the power.

Even after getting mail for attending test, in my jio career app test is not scheduling now a days before one month i attend test for some designation i am not able to get the results so please kindly accept this complaint and please sort out for me i want join jio company for the work please help me out this problem kindly reply me about this as quick as possible please

I am following up with jio care via app (At jio care) as well as call (At jio contact center) since 24 sept 2020, but even after assurance from the team that cancellation request has been taken by escalation team, still i am getting new bill generated for nov 2020 and there is no confirmation yet from jio regarding cancellation of my connection or account. Please close my connection as soon as possible and refund my security deposit. I have complaint same issue today

My sister has recieved an obscene spam phone call from an unknown number invading privacy and with the intent of verbal sexual assault. Please do the needful to take action against this consumer, the call was recieved from the number [protected] today 5th October 2020. Attaching the approximate traced location of the culprit.

I m from naraingarh haryana huda sec 4 .
I m facing a problem cause from a network tower which is installed by reliance jio company in residential area of huda colony naraingarh on a 3 floor house .i & my neighbour facing a Health problem from the reliance jio network tower since last 50 days .like mind stress . Depression . I requested many times to Mc narinder sharma .& The house owner but there is no legal action taken against this tower ..i want to say tha pls take an action & ask to him .. who granted the permission for installing this tower in residential area ... The huda is known for heart of the city .. but some times . Those kinds of incidents says this is.only a prank ...so pls . I requested to u & huda authority .pls take a action the tower is on the house no 439 located in haryana district Ambala naraingarh huda sector 4 ..

Sir I am getting irritated by network provided by the jio. I am in good network coverage area, everything is done like net recharge volte supported phone but still I am getting very poor connection and call dropping is also is the big issue from the jio. Please help me . I am paying you for the good internet connection and good calling network but you fails to provide that. I contact with the customer support of jio but still not getting any help they are saying that in your area lots of people are using internet at a time that's why you are getting slow network. I an very unsatisfied by the service provided by the jio. I am not expecting such a poor response from jio

Dear sir,

phone number: [protected] was gave me missed call at 9am today & when called back, they are claiming that they are from PhonePe and asking for bank details. I got suspicious and asked them more details about them and they started abusing me. Please lodge a complaint against this number and kindly block this number.

regards
Chetan

Dear sir,

phone number: [protected] was gave me missed call at 9am today & when called back, they are claiming that they are from PhonePe and asking for bank details. I got suspicious and asked them more details about them and they started abusing me. Please lodge a complaint against this number and kindly block this number.

regard
k sen laskar

My son is using Jio [protected] where there is network availabilty issues in their simcard. It frequently goes off/ON and then permanently stopped working. When u dial u will get a message '' mobile switched off or out of network area'' both fasle messages when u work from Home these days.

My son has some email exchanges on the issue and I was shocked to note the Idiotic foolish response not possible from any customer in the world. Definitely it is Unoque Global JIO as far as the Knowlge of customer care is concerned. Please see below:
AA) Response from the care to query network not available in si, is"" We treoied to contact you but you did not respond'' Do this personnel know that when a simcard is not having network, will someone be able to respond.
BB) Response to query that network is not there and inable to send any SMS is '' give us the error screenshot'' When nothing is working can someone give a screenshot.

I think this firm full of illiterates and do not seem to know what is simcard, Mobile etc and respond with stupid idiotic questions or solutions.

I got my jio fibre connection revoked a month back since I didn't need it anymore.i had raised several request for the setup to be picked from my address.Yet it has been over a month the whole setup is just lying there with me.The customer care people just raise a ticket and it is marked as done without any representative coming to pick it up.
Contact number:[protected]

I have a base plan of rs 599 with a data booster recharge of rs 21.. But after my daily data gets exhausted my data booster doesn't gets activated.. I tried to contact customer service but they are soo rude nd did not solve my problem..please help asap

I'm not getting required speed from Reliance Jio internet. I have raised complaint twice but there is no proper resolution from Jio Engineers. Everytime they come & make some lame excuses & suggest to upgrade the plan.

As per my plan I'm eligible to 150 MBS ( confirmed by jio customer care). Actual speed I'm getting in the range of 30-40 MBS only.

I disconnected my jio postpaid no [protected] in 2018.
But my security and bal amount not refund.
Many time i visited jio store they replying me refund will come in ur account soon. I logged a complain jio nothing reply on this issue .
Plz refund my amount as soon as possible.
My recently work contect no is [protected].(Palwinder Singh)
I attached my last paid Bill's copy to u . Plz see attached file...

Plz resolve my issue soon...

Opted for the new jio fiber connection and payment of 1500/- is done same day in advance. The jiofiber people come to my house and
Committed me to provide connection in 1 day. Still i haven't got the connection after passing almost 20 days.

Daily i need to call the jio fiber operation team 2-3 times in a day and i am getting new commitments and next dates.

Please let me know how i can get refund my amount, i am not interested in their service

Dear concerned

I have subscribed jio fiber in the month of July 2020.

At the time of installation itself I spoke to the technical team Mr. Parmedra Yadav and Area Sales Incharge Mr. Rahul that approximately 200 meters of fibre line is hanging in air without any support outside my premises and then it is tied at my rooftop hence it will create problem everyday.

But I was assured that the same will be made underground in a week's time

Till date there is no progress on the same. Hence everyday the fibre cable is broken and am not able to use internet connection

You can check how many complaints are being made in this regard

Everytime jio technical team member comes and make a joint.

It works only for short time and I am stucked again with same issue

Hence requesting you to help me and get the problem resolved permanently as soon as possible by making the cable underground

With Kind Regards

Anmol Gupta
Mobile [protected]
Jio ID[protected]

I purchased ₹51 from jio and recieved the confirmation with transaction id. But the data wasn't added to my account. So I contacted jio customer service
They told me that, they are raising the ticket and in the meantime, if I need more data, I can purchase another booster. As per the suggestion of customer service representative, I paid for ₹51 and purchased another data booster. Still no data was added to my account. I called them again and they will raise another. So I did 2 recharge for ₹51, I should get 12GB of data but no data was added. Money was deducted from my account and I received the transaction IDs for both recharge. I contacted customer twice and they raise 2 tickets and asked me wait for 2 days. After 2 days I received message from jio that "the transaction was failed at payment gateway."
I called customer service and they asked me to file a dispute with bank.
Worst customer service ever. They don't return my money they don't add the data.

I have attached all the screenshots.

Also, whenever I contact the customer support they ask me wait, they put on hold and then they disconnect the call from their end... Always

Over 2 week on discontinue my connection but there is no engineer visit for pickup router please help me

Hello,

I had registered for a jio gigafibre connection and had paid the full amount.
The technician came and installed the router, but service did not start. He said it will start after 2 hours. Its been a week now and the service has yet not started. I have complained to jio care on twitter, but that did not help.
I called them to send a technician, but no one came.
My jio care says that my connection has been activated from their end, but its not working for me. The router still has red blinking led indicating network issue.

Please help me in getting a resolution from jio and if not, i just want my full amount to be refunded.