Reliance Jio Infocomm Complaints & Reviews

I had done recharge of Rs 399 on 16/12/2020 but not received any sms regarding activation nor services has been activated, pls look into the matter mobile number is [protected]

I have purchased a recharge from Jio for one of my mobile number. The plan amount was Rs.777. they have taken twice the amount and activated 2 plans deducting Rs.1554. I have complained jio. But they are saying they can't cancel second deducted amount and refund. I have contacted bank but they said to contact Jio. Jio is thefting money. They could have made some protection to avoid multiple recharge. Now I have lost Rs.777. Jio is simply stealing money in the name of system error.

Mr. Zuber shaikh is distributor of Bidkin Tq.Paithan Dist.Aurangabad, Maharashtra . He is distributor, he gave me retailer id. After requesting 10 to 15 days and now he's not coming at my shop. Not giving me sim card for sell.
Plz contact him or provime mi other distributor information.

Im writing on the above subject after multiple calls to customer care notifying about the Jio Fiber connection still pending since 7th Dec 2020, this is the second time I have registered after your engineer and Jio marketing team called to let me know that now I may get the connection as the box is near to my house now, but very next day the same engineer said that the box is far from my house and to get the connection we need to do the padding from the box to extend the same near to my house, the statement again changed in the evening that due to the engineer not getting the required approval from his senior team hence he is helpless to make the connection, whereas I have noticed that their are two new connection being provided near our house locality, which the engineer said that bio be illegal and may get problem in future.

The above entire matter discloses about incompetent and half information your engineers carry while giving the services to your customers, I felt very shocked when your engineers are changing their statements by day and night, this is not expected from the big brand like Jio, its complete harassment and un-professional approach to your customer.
I was under impression of your immediate resolution for the new connection, unfortunately very same day, you have initiated a refund of my subscription without my knowledge (as stated in Quotes below from Jio).
I would appreciate, kindly look into the matter and give the resolution as expected for a new connection.

Quote from Jio...

Our Jio service engineer is scheduled to visit your premises on[protected] : 19:00:00 for INSTALLATION of your JioFiber connection.
Your Order number is NO0000FTVUF2. You will receive an OTP from Jio after Installation, please share OTP with our service engineer to confirm completion of INSTALLATION.
For any queries or to reschedule appointment, call us at [protected].

Our Jio service engineer is scheduled to visit your premises on[protected] : 14:45:00 for INSTALLATION of your JioFiber connection.
Your Order number is NO0000FTVUF2. You will receive an OTP from Jio after Installation, please share OTP with our service engineer to confirm completion of INSTALLATION.
For any queries or to reschedule appointment, call us at [protected].

Quote---from Jio/14/12/2020(via text message)
"Refund of Rs. 1500.00 has been initiated for cancellation of JioFiber Order Number NO0000FTVUF2.
The refund amount will reflect in your UPI account within 10 working days."

I have applied for uninstallation of Jio fibernet 1 month back but still there’s no feedback from Jio. But the money has been deducted from account. I asked for refund which was supposed to be done in 2 weeks but not yet received
Jiofiber number[protected]

Recharge reversal on jio pos lite transaction id:BR0005KKY32J
Amt:199rs

Hello jio, whenever i open https://www.contactbhaiya.com wesbite, it does not open, what to do . i have called you many time, but you guys are not responding .

How is it possible that I have used only whats app and data got exhausted within 1/2 an hour ???

Order No : NO0000FS1DAX
Service Request : SR0000136HFB

Connection was booked and paid for over 2 weeks ago however installation has still not been done after multiple promises and requests. The guy who came for booking Rajat Bakshi has been making excused that their sales head Vipin has resigned, a day later he said he has resigned. He assigned me to the new sales head Manish Sharma. He picked my call once and said he’ll check and revert but never reverted back and hasn’t been taking my call since. Then I got the njmber of JCM Vikas who promised to check and revert however hasn’t reverted back either. Hasn’t been taking any of my calls either. Complained to JioCare on Twitter as well but no subtle response. I’m extremely frustrated and have faced major problems due to their incompetence and ignorant behaviour. Please get me a resolution and a refund with compensation asap.

I recharge my jio number using my jio app through HDFCRUPAY on Dec 10, 2020 and dec 12, 2020(plan-199)but I didn't get any confirmation msg from jio but in my jio app it shows your recharge is completed and also money is debited from my account.But if I call some one it shows you have no plan please recharge

Jio Fiber refund not issued and boxes are not being picked up. I have been calling every day to customer care, and they have a single answer " Sir please wait for 24 hrs, it will be resolved". It's been more than 20 days I have raised a cancellation request.

Attaching the ticket screenshot.

I have asked them to raise a ticket " delay in the delay of ONT pickup" but they do not want to do it.

I applied for a jio fiber connection on 13/11/20 ref.no. NO0000FMO06I, due to some technical difficulty from their side, this connection never got completed. So when I queried their appellate to cancel my request and refund my money, they said they are transferring my call to jiofiber department, but they kept on hanging up my call. This happened 27 times in one single day. I just want my money back . I am not anymore interested in Jio Infocomm in any service due to their attitude towards the customer. I’ve enclosed the payment slip to the connection. And the connection request image

Booked the connection by paying Rs 2500 through Paytm. A new connection confirmed but no one had come for the installation at the agreed time and date. neither information was not shared with me ( customer). When enquired about the status of the installation to Mr. Narvendra Singh, Mr. Hans Raj ( Assistant Manager), and Area manager Mr. DInesh Mishra, They all had given their own excuses but did not resolve the issue then and their only. They had said that Jio can not stick to their schedule, service engineers will come at their own convenience and if you are there then it will be installed. So there is no schedule as such.
When requested for the cancellation, they verbally canceled the request but neither the confirmation nor the money got refunded till now which they agreed by the same day evening 5 PM ( i.e. 6th Dec'20)

I am Dileepa CN
i have recharge my jio number [protected] in the previous week on my airtel thanks app, the amount is deducted from my account
I have recharge my no. with a plan of Rs-349 o[censored]nlimited calls, 3 gb daily data
but it is activated only to the 1.5 GB per day
please make the due recharge

Dears,

I noted the complaint on 2nd Dec 2020 no SR00001352F2 but till now complaint is open & no one is coming to attend my jio fiber complaint & my data balance & validity is going to expire in next 15 days where should i go to get my problem resolved jio appellate & service center not responding to my call.

Regards
Salman Naidu
[protected]

I had done payment to jio on 07 November 2020 at 19 hours 14 minutes which was behalf of mobile recharge of no. [protected] of rupees Rs 2121 by using my upi id of google pay . Money had been deducted from my account but recharge not confirmed. I had raise dispute on google pay. There is no action taken against this so i file a complaint on online site o[censored]bi. Please help me..

I need return back my money in my account. My brother did wrong recharge. Kindly cancel this transaction as soon as possible
My reference no is[protected]
Date 02/12/2020
Please understand the situation

I am having 1499 Plan of jiofiber Stb which promises for Subscription of 15 OTT Apps. But I am allowed to see free and limited content only of apps like Discovery+, etc. It was not giving full information earlier in any terms. I will seek consumer court if I didn't get any reply

Get jio fibre connection installed on 2nd of November 2020 today is 30th of November 2020. I want to get my jio fibre connection cancelled but jio customer support email where I can cancel my jio fibre request.
Also I have found that heavy number of other people have been facing the same problem with jio fibre cancellation number of jio connections get cancelled. This seems to be purposefully done by jio and in a way it is like cheating their customers. Please resolve this issue so that many others like me can get their money back.

My JIO fiber request was cancelled by the company on 26 November 2020 as there was no coordination between the executive and the company engineers. The executive who completed the KYC and took the installation charges said that the connection will be done on the same day (25 November 2020) but the engineers came the next day (26 November 2020) for the connection in the afternoon at around 3 p.m. despite of calling me in the morning confirming to visit at 10:30 am. Well at least they came and left our place without informing us that they are unable to find a nearby connection. We had to call and ask if they are still working on our connection is when we got to know that they had already left. Brilliant professionalism, I must say! This would be in your code of conduct I believe. After multiple calls and follow ups, our request was cancelled by your executive (without asking us off course) and the refund was initiated.

On the same day in the evening, we called another executive (who has apparently installed JIO connection in our neighbours house). He visited our house today morning (27 November 2020) and told us that the same engineers will be here again to install. We received the call from the engineers again at around 12 p.m. in the afternoon confirming that they will visit our place in less than 15 minutes and they did not come per usual.

Is this how JIO claims to be one of the best service providers in the country by fooling the customers and looting them with their time? Instead of making tall claims, teach your employees some professionalism and stop making fool out of people.