Reliance Jio Infocomm Complaints & Reviews

I have logged a request for shifting the connection to my new address 10 days back but after lot many calls and multiple communication over mail, haven’t find a positive response and constantly asking multiple document without giving proper clarification on what’s wrong in the document submitted by me. My gas connection which is a govt body is also not demanding so many document while processing shifting of connection.
Request to help in pulling 100# refund of last pre paid bill along with setup box charges which they have taken while installation.
You are my last hope in this matter.

I have been facing slow network issue with high ping and sudden disconnection of interenet during watching YouTube video at 144P resolution.i have been facing this issue for every 2-3 months since a year.i lodged a complaint with 199 customer service on 13 Nov 2020, no use.please provide good, speedy internet with low ping for long time.

I have taken 799 plus postpaid plan on 24th Oct 2020 with two child plan then I want to add my two child no but they are connecting with plan and they are taking separate charges and every time giving only assurance that we are working on it I will provide solution very soon, but more than 25 days has gone, not provided any solution yet.

I have been trying to download invoice for mobile no[protected] which was recharged on 23/9/2020 time 17:14 Transaction id: BR00058CU60I through jio pos lite but even after complain customer care thrice the problem is still not solved.Invoice can not downloaded by my jio app nor by website, the screenshot is attached below.

I have signal bars in the mobile, but then Iam not able to make any calls...

I have data balance and recharge validity also.

I am not able to make or receive any calls

I have purchase jio mobile on oct 2017 of rs 1500, company has given guarantee taht rs 1500 will be refunded after 3 yearjs. I have visited many jio gallary but non one is given refund.

Today i recieved called from jio that your number will be deactivated if i will not do recharge of rs 125.

I told them i cant deactivate jio number till i received refund from jio.

Kindly give me refund of rs 1500

I had taken 599 postpaid plan of Jio after porting away from Airtel nos [protected] and [protected] on 8.11.2020. The phones were initiated on 11.11.2020 with [protected] as the primary number and [protected] as add on number.
2. The store from where I got the service done is at Jail road, Tilak Nagar pin code 110018.
3. There was no out going service on [protected] and I went to the store at about 8 PM on 11.11.2020. The person available there told me that it will take 12 hours for the service to start. I came back.
4. After the service did not start as told by the store people, I contacted the customer care on 199 today at about 1130 AM. I was guided to the system and after online adding the number [protected] to my primary number [protected], I have been told that the service will start from midnight today.
5. This thing could have been told to me by the store people when I visited them yesterday on 11.11.2020.
6. Jio store at pin 110018 is perhaps the worst. I have gone there in the past also. On 8.11.2020, I had complained to the person sitting on counter that there are 5 employees in the store with only customer ie. me and I am also made to wait. This is the general behaviour with the store people there.
7. The behaviour of the store people needs improvement and action by the company.

I have 2 Jio numbers--one primary which I use their 1.5GB/day plan and a secondary number which I want to port out of. Reasons for porting out are these:
1. Jio loses network coverage in some locations but other providers may work--so I like to have a backup.
2. Jio doesn't offer any low balance (top-up) plans that work unless there is also an additional active plan i.e. I need an active plan with minimum ₹150 in order to even send SMS/calls.

The second reason is being a headache now due to porting out as I cannot send SMS/make calls. I topped up ₹10 to my Jio in order to send the port out code but then I found out that I cannot send SMS and definitely need an active plan (min. 150) to even use this extra credit. I was not informed on this during the activation of the ₹20 and it doesn't even make sense. Why would you even offer top-up recharges when you can't use it without an active plan? You shouldn't even allow users to make this top-up then if there is not active plan but instead you took money and it can't be used by customer either. This is not right and as a customer I feel cheated because I'm unable to use this top-up balance to send out any SMS incl. port out. On top of that, when I contacted support, i was informed there is no provision by which they can initiate a port out and give me to UPC code from their end, which only makes things worse!

My jio fiber device was picked on 21 st October and still I do not get my refund . I called customer about 10 times and they always say that it will be done in 24 hours . It has been 21 days and i am not getting my refund. Same answer always, highly disappointed with jio this thing . Why jio is not refunding my money. My request id is SR000012SM9Q. Please refund my money . Worst experience with jio.

Hello,

On 1/11/2020, I raised a cancellation request for jiofiber. They closed the ticket stating wrongly that customer wants to continue, but I didn't received any call nor any sms. Then again I raised ticket on 7/11/2020, this also closed on without any call/sms to me. When I called to customer care, they say that I said to retain but the truth is I didn't received any call from anyone.

They are playing with me. Not returning my refund.

Below are the ticket numbers
1) SR000012QXIO - raised on 1/11/2020 (closed on 6/11/2020)
2) SR000012T22S - raised on 7/11/2020 (closed on 10/11/2020)

Both the above tickets are closed without any updates shared to me.

Kindly help me to get my refund.

Please find attached snapshot for your better reference.

They are such a PATHETIC AND AWFUL PEOPLE. A BIG LIAR'S.

PLEASE HELP ME TO GET MY MONEY BACK

Dear Sir

I recharged my mobile Number on 26th August 2019 at 8:33 AM Rs. 399 through G-Pay

Please find UPI transaction id[protected]

Now when I call Bank of India first time on the same day they said that you will get credit same amount in 24 hours in the account. G-Pay is saying that as per the attached screenshot transaction is successful so, You have to take follow up with Bank of India for the same.

Bank of India is saying that transaction is successful so, We have transferred to G-Pay.

Now I am not able to understand that the amount is with whom.

JIO Is saying that we have not received the same amount and because of that they have not credited the same amount against my Number.

Can Bank of India and G-Pay send me complete transaction detail for the attached UPI transaction Id[protected], The money comes from where and went where.

Until that it will be blam game and I am going to suffer end of the day.

I called G-Pay 10 times and they are saying that complaint is under process and Bank of India is also not giving any reaction on the complaint.

Request you to please do needful and credit the amount in my account.

Full Name: NILESHKUMAR SURESH BHAI JADAV

Account Number: [protected]

Branch Name and address: ASHARM ROAD BRANCH

UPI transaction Id:[protected]

Register Mobile Number: [protected]

Recharged on the mobile Number: [protected]

THANK YOU

NILESH JADAV

[protected]

[protected]

I have recharge a jio number from my phone on 4 November 2020 money has been deducted and transaction was successful but number has not been activated no messages regarding recharge

I have been using Jio Network from almost 4 years, but Jio network is very low and Sometimes the network disappears from my location, due to which there is a lot of problem in making calls and running the Internet, I Complained about the network regularly in 4 years, till now no issue has been solved, I lodged complaint in Appellate Authority with reference number-SR000012P8ZJ - on[protected]. He took 10 days time and said that the problem will be solved in 10 days.but now 10 days have passed but the problem has not been solved. Please take strict action on this matter, because it is cheating and betrayal of the customer, even after filing the complaint, the problem was not solved. Because of which, my mental balance is disturbed, reliance jio infocomm is responsible for this.

I have purchased plan of 599 INR for my jiofi Number [protected]. But I didn't received it.
I have called customer care of Reliance jio Infocom but its been Showing for last 1 hour.

I have done a recharge of Rs 599/- from Amazon pay for Jio SIM today 07/11/2020 and it was successful from Amazon but for some reason the recharge is not reflected in Jio SIM, In MyJio app there is no plan showing for rs 599.

We are NOT getting Reliance Jio signal at all.

There are as many as 20 Rice Mills located in this area and is a potential market to increase the consumer base as many floating public transit in the form of Vendors/Suppliers/Farmers/Customers. it will be a wise decision to address soon before other competitor takes it up and generate revenue out of it.

and also there is every possibility that most of the Rice and Solvent Industries might opt for JioFiber to get Broadband access. Kindly explore and facilitate accordingly.

Thanks,
Kushal
[protected]

Jio ne call karne ka option mere liye disable kar diya hai
My mobile number [protected]

My jio mobile number: [protected]
Language - hindi
Dear sir/madam muze internet ki network quality jio me bahut slow mil rahi hai jo 30 kbps se uper nahi ja rahi hai muze zoom meetings join karne aur Google meet join karnr me bhi problem aa rahi hai YouTube bhi open nahi hota hai maine kahi bar jio customer Care me call call karne ki koshish ki lekin vo call jaldi uthate nahi 10 se 15 minutes lagate hai aur call uthane ne ke bad turant disconnect kar dete hai aur kabhi kabhi thik se bat bhi nahi karte sir please help me please call me please resolve my issue
Address, Shirapur near hp petrol pump 413801 current location Shirapur

Mera name Mritunjay Pandey hai mai Jio ka employee reh chuka hu. Reliance Jio Point me mai JPAM(Jio Point Assistant Manager) ke post pe Dhanbad Jc(Tundi Jio Point).Kisi karan se Maine Job chhod diya. Ab mujhe jo corporate number diya gya tha wo Postpaid hai aur usko prepaid me change krwana hai mujhko but iske liye mujhe NOC form/ Retention form chahiye jo mujhe nhi diya ja raha hai. Maine 5th Oct ko Apne OBL shaktir kumar se baat kiya NOC form download krne ke Help ke liye but unhone bola mere bharose mat raho aur aaj agar form download nhi hua to kabhi nhi hoga fir Maine apne JCM( Rajesh Dutta) ko msg kiya ki sir OBL Help nhi kar rahe hai wo bole I will try. But koi Help nhi mila to Maine apne ESS portal me jake sim surrender kar diya by mistake se jabki waha sim return krna tha but mujhe bataya nhi gya tha aur pata nhi tha ki aisa krne se NOC form download nhi hoga. Fir mere OBL bole area HR se baat karo wo Help krenge, fir Maine area HR( Manish Dwevedi) se baat kiya but wo bhi Help nhi kiye. Iske baad Maine Lovely Banerjee( CSD department) se baat kiya wo bole HR hi kuchh kar sakta hai. Fir Neeraj thakur(JPL) se baat kiya aur bola sir HR koi Help nhi kar rahe hai wo bole mai kuchh nahi kar sakta. Jab kahin se Help nahi mila to Maine Mr. Mukesh Ambani sir ko 25th Oct ko mail kiye but koi reply nhi mila. Ab problem ye ho gaya hai ki NOC form nhi mila to mera number 31 Oct ke baad close ho jayega. Please mujhe NOC form provide krva diya jaye mere alternate email id pe.
Email- Mritunjay.[protected]@ril.com(corporate)
Alternate Email- [protected]@gmail.com

Dear JIO Team, i have recharged Rs.599 pack to wrong number by mistake to [protected] instead of [protected] by using jio app. Kindly reversal the recharge amount and kindly refund to my jio app or to my account. Kindly help me in this regard please.

Moula Mohammed
Advocate, Tirupati.
[protected]
[protected]