Reliance Jio Infocomm Complaints & Reviews

I contacted jio fiber for installation to internet services at my residence. Amount of 1500 was paid on tuesday 8th sept 20 and till date no installation has been done. I have been receiving stupid msg that technical team is assigned but no benefit.

It appears jio fiber is cheating the subscribers and does not believe in quality services and offer value for money.

There is no network at all in our village. Here talk on the phone is mounted on the roof above
Village nabh
District yamunanagar
State haryana
Pincode 135101

They have dug a deep hole between the road and the wall of our house. They have not filled it up since three days, it can be dangerous in the time of rain as the soil-bed will collapse. Therefore, it will damage the road as well our house.

I have applied for jiofibre connection on 1st september 2020. Then jio representative came and scan my document and i made payment and everything i get the confirmation message"thank you for choosing jiofiber.
The order number for your jiofiber connection is no0000eyoacj". They told on next day my installation will be done on 2nd september but nobody came. Then i call he told on 3rd it will be done, like this on 3rd also nobody come....

Firstly, there is no option or proper information on the jio portal or myjio app to cancel a jio fiber subscription. Through some forums i got the information and raised a request for cancellation over email. By default and without asking me they set up an engineer visit on a random date. I'm getting the sms that visit is scheduled, however no one is visiting or calling me.
There is no option to re-schedule the visit as:
1. Customer care number is not connecting
2. Email response is an auto-reply and of no use
3. Chat option does not works
4. Complaint is not even visible in app or on portal
As the engineer is not visiting the site to take down the connection, i'm unable to get back my deposit refund.
It seems that this is some form of a strategy to not let people get back their refund. If you express interest in getting a connection, they'll call you 2 times a day but there is literally no option to get the existing connection cancelled. Highly disappointed with the lack of response and options available!

I paid for jio fiber on 4th sept, from 4th sept I am getting mails your installation will be done next day. It's been 10th sept already a week.

The executive who came for documentation and payment he doesn't receive calls either.

Reference number : NO0000EZRULQ

My address:- vijay nagar gaus ganj ara, bhojpur, bihar, 802301
Jio speed is too slow max speed is 150kbps only when i complain about it to customer care he/she said the problem will solved in some days but still this problem persist.
First i complain about it in 2017 but still happens and no improvement shown.
They said too many users in your area. When the network has limited capacity why you're adding too many customers to the network, you should improve your network fast otherwise don't add new customer.
You put us in to a jail to bind for 3 months by these recharges and stay in the worst network

Only in my jio number speed is only 70-100kpbs i checked another jio number speed is good but mine is capping.
I tried to insert my sim in another smartphone and there is also the same problem 70-100kbps which is too low even i cant browse anything on internet.
That's why i'm going to port my number to Airtel telecom which is very good in my area internet speed is 40mbps which is very good regarding jio.

Jio number-[protected]

I have made a payment for silver1 m plan on 29th dec2019 for my jio number [protected] through myjio app.

The first transaction was failed, and second transaction was successfully done through my jio app, however rs. 1001.82 was paid to jio two times from icici bank with transaction id upi/[protected] and upi/[protected]. The same was also confirmed by bank which i already communicated to jio team many times.

In spite of so many mail to jio since last one year, my issue is not yet resolved and i did not get my money back. Earlier also, it happened many time that without getting proper resolution, my request was closed without any result by jio.

Dear Sir / Madam,

I am writing to you to raise an issue about: Jio Broadband Internet

Jio fibre id :[protected]
Account number:[protected]

The issue that I have experienced was: 4th September I recharged my JIO FIBRE broadband data plan to Diamond TRruly Unlimited ( 300 Mbps ) .

However, upon checking via a speed testing application, I noticed the speed to be only 30 Mbps upload and download approx.
I raised a complaint regarding the same. Then the router started showing green light and I could not access the internet.

I was told on 4th September 2020 ( Service request no: SR0000125OTB) that on 5th September 2020 an executive would visit my place between[protected] hrs. They didn't.

The second complaint raised on 8th September 2020. SERVICE REQUEST NO: SR[protected] )

An apology was given and assurity given that this time the executive would definitely reach. Again today he did not reach.

When I again called the helpline no they had the same excuse and reply. I asked to speak to the Floor manager or senior executive but was simply denied saying that wasn't possible.
The goirl on the line was arrogant too.

It occurred on : 4/09/2020

I want to be compensated for the time when the internet speed was below mentioned in the plan. They can extend the validity period or refund the amount for those days.

I want them to resolve the issue at the earliest. (Priority)

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Arvind Soorada

Mobile Number: [protected] / [protected]
:

Rustomjee Elanza, B - building, Flat no 3203, , Chincholi Bunder road, Malad West
Mumbai
400064

Dear sir,

I am living in shirdi (Saibaba) area ap savalivihir (Shetaki farm) taluka rahata dist ahmad nagar

I use jio number for work from home internet but its not working properly and having range issue.

Kindly fix this issue and establish a tower at this place.

Regards,
Ganesh shahane

Date : 08/09/20
I am using jio network since when jio has launched. But i have faced this issue for quite a lot of times that jio is deducting data balance unnecessarily. My jio number is - [protected]. This happened a lot of times that jio data automatically gets exhausted by light browsing.in few minutes of browsing 50% data getting consumed and again within few more minutes entire 100% data gets exhausted. Today around 11 am i turned on the mobile data of my phone and started using internet of light browsing. Surprisingly at around 11.30 am jio sent message that 100% mobile data is exhausted. I don't understand how within half an hour my entire 2 gb mobile data is totally gets exhausted for a light browsing. The statement generated is also showing inappropriate/fake report as my mobile data was turned off entire night before the day i started browsing. Another major concern is, the customer service of jio. Every time i tried reaching out to them for my concern regarding their service, they left me with either unanswered call or their unnecessary advice which is of no help. I have a recharge plan with jio for 2 gb per day for 84 days which costs 599 rs which is quite a bigger amount for me. But it's worthwhile untill i get the appropriate service for which i am paying for. Please take necessary steps regarding this issue where money is involved but adequate service is not served.

Hello,

A pole has been erected by reliance in front of my plot, exactly in the centre. This was constructed without any permissions, i request you to relocate this pole as it hinders my construction plans by blocking the path for trucks and boring machines to go inside. Below are the relevant details. Request you to resolve this issue.

Name: aman singh oberoi
Phone number: [protected]/[protected]
Address:...

I have recharged my jio no. for ₹555 but it reflect in my account even after 8 hrs of completing the successful transaction and it got debited in my bank account

Sir,
I have recharged my jio no [protected]. For rs. 1208 data addon pack which i have not activated till now. Upi ref no[protected]. Is the payment ref no..

Please refund the amount or transfer the plan to other plans which is popular one like rs. 555 or more.
Sir please do the needful. And consider my mistake as its a huge amount for me and there is no talk time or voice call benefit due to lack of proper recharge

I pay 850₹ to fraud madam piyu sharma

Respected jio appellate department

This is my jio nunber
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

From 3 year we are esclating matter of pimplegaon jalna no one is hearing the complaint of jio

I am the Engineering student from 'sahaspura village district hapur uttarpradesh' I am very very big network problem during this pandemic I am not doing my online classes due to network ishue.there is large network problem even calling network is not also good .we can not call to someone if we are inside the village.when we goes out 200 meters from village then the network will little bit good.due to the network connectivity many people are port their sim. So, my humble request to you please take steps as much as possible.and I want to tell you also before one one newly born child has died due to non contact with ambulance because of poor network connection.please help us 🙏🏻🙏🏻🙏🏻

I am disappointed and dissatisfied by false information provided by relaince jio regarding data usage.Without using data services they deduct the balance and exhaust the daily limit.

The Jio fiber cable got cut due to some vehicles on the road . I have raised the complaint to Jio . This is the complaint reference number SR0000124F6N.
They confirmed appointment between 10 Am to 12 PM on September 2 .
When I called at 10, they said it got rescheduled between 2:45 pm and 3:45 PM . But no service engineer has come and visited the place .
Again I called the Jio fiber care and they said the service engineer is not available and they don't know when the issue will be resolved .
This is really bad in the time of corona where people are more depending on internet to work and kids are attending online classes on internet .

Hi,

This is to bring in notice for you that, i have taken the connection of jio fibernet in meerut, uttar pradesh, india. I work in bangalore for kpit technologies in bangalore, but i am working from home due to covid pandemic. Hence i had installed a jio fibernet connection on 14th august.

Since i stay in rent and was about to shift on 27th of august. Hence while i was buying the connection, i asked the jio sales person - anshul chaudhary about the relocation after 10-15 days. They promised me it will be done within 2 days once will raise the incident.

Hence i raised a relocation request on 24th of august, but there was no response from the jio team till 31st of august.

On 31st, when i called them they informed me that it will done on same day but there was no response and action from them and hanged me for all day without any updates.

I got the techinical enginner contact number name keshav who works at meerut, mangal pandey nagar location and when i tried to contact he was just giving me some lame excuses such as:

1) server is down
2) engineer is not available
3) con call is going on so engineers are not available and so on.

Further when i escalated the complaint, he was not ready to talk to me started ignoring call. I have tried multiple times but he does'not pick the call.
Later in the evening when i called him he had left for the day from office and didnt answered my complaint.

Since there was no call, i some how managed keshav's higher authority contact whose name is gaurav bhardwaj, i tried calling me but he also never picked the call.

After that i pinged a message to him, he read the messages but did'
Not repond in message as well.

On 2nd august, i tried calling to all the employess, the field engineer abhishek pandit, techinal engineer keshav, technical engineer supervisor gaurav bhardwaj but no one had picked the call and gave me updates.

Later i tried to contact anshul and when he picked the call he mentioned engineer is on the way and it will be installed by 9 am

Since 24th they are promising all the time that it will be done within due time but all are fake promises and the worst part is their non response on calls.

This has literally impacted my work and i am getting audited from my company.

I request you to please raise the complaint on the above issue and take an actions on the employees of jio like keshav and gaurav bhardwaj, abhishek pandit
.

These kind of employeed are literally spoiling the status, culture, trust of jio reliance.

I had never expected a mukesh ambani's organisation would be having this kind of customer service.

Date of incident : 24th august 2020
Keshav contact number: +91- [protected]
Gaurav's contact number : +-[protected]
Abhishek contact's number : +91- [protected]
Anshul contact's number : +91-[protected]

Incident number: sr0000121x1l

I have attached the screenshot of chat where gaurav has not responded and the bill invoice, where they have taken the amount but service has been pathetic.

Regards
Kushagra sundara
Ph no : +91-[protected]