Reliance Jio Infocomm Complaints & Reviews

Hi,

This is to bring in notice for you that, i have taken the connection of jio fibernet in meerut, uttar pradesh, india. I work in bangalore for kpit technologies in bangalore, but i am working from home due to covid pandemic. Hence i had installed a jio fibernet connection on 14th august.

Since i stay in rent and was about to shift on 27th of august. Hence while i was buying the connection, i asked the jio sales person - anshul chaudhary about the relocation after 10-15 days. They promised me it will be done within 2 days once will raise the incident.

Hence i raised a relocation request on 24th of august, but there was no response from the jio team till 31st of august.

On 31st, when i called them they informed me that it will done on same day but there was no response and action from them and hanged me for all day without any updates.

I got the techinical enginner contact number name keshav who works at meerut, mangal pandey nagar location and when i tried to contact he was just giving me some lame excuses such as:

1) server is down
2) engineer is not available
3) con call is going on so engineers are not available and so on.

Further when i escalated the complaint, he was not ready to talk to me started ignoring call. I have tried multiple times but he does'not pick the call.
Later in the evening when i called him he had left for the day from office and didnt answered my complaint.

Since there was no call, i some how managed keshav's higher authority contact whose name is gaurav bhardwaj, i tried calling me but he also never picked the call.

After that i pinged a message to him, he read the messages but did'
Not repond in message as well.

On 2nd august, i tried calling to all the employess, the field engineer abhishek pandit, techinal engineer keshav, technical engineer supervisor gaurav bhardwaj but no one had picked the call and gave me updates.

Later i tried to contact anshul and when he picked the call he mentioned engineer is on the way and it will be installed by 9 am

Since 24th they are promising all the time that it will be done within due time but all are fake promises and the worst part is their non response on calls.

This has literally impacted my work and i am getting audited from my company.

I request you to please raise the complaint on the above issue and take an actions on the employees of jio like keshav and gaurav bhardwaj, abhishek pandit
.

These kind of employeed are literally spoiling the status, culture, trust of jio reliance.

I had never expected a mukesh ambani's organisation would be having this kind of customer service.

Date of incident : 24th august 2020
Keshav contact number: +91- [protected]
Gaurav's contact number : +-[protected]
Abhishek contact's number : +91- [protected]
Anshul contact's number : +91-[protected]

Incident number: sr0000121x1l

I have attached the screenshot of chat where gaurav has not responded and the bill invoice, where they have taken the amount but service has been pathetic.

Regards
Kushagra sundara
Ph no : +91-[protected]

Please refund my money jo bhugtan [protected]@citibank ko ho gya upi ke dwara

I have full network speed data in my account with recharge pack 399 (1.5gb/day) but till network speed is very low (About 20 kbps). When i was asked them they are saying more users using network.
So my complent against reliance jio ithey should provide me full speed internate

Dear Team,

In Seoni Jio office. Re-connect micro waive Owen is not working. check with local electrician asking PCB is faulty.

Kindly confirm the cost of PCB & arrange to repair the same.

Thanks
Vijay Chourasiya
JIO- Seoni
[protected]

My jio fibre connection with landline number[protected], is not working since 21st August. Inspite of repeated complaints no engineer has come forward to do the service restoration. I have paid for an advance plan for 6 months, a total sum of rs 7500. As a result ofvthe above i have not been able to access my internet, incurring losses everyday. Kindly help and do the needful.

Hi I have purchased jio fiber last year for 2500(fully refundable) and they have given me a old router of 2.4ghz so I requested the jio for 5 GHz router as I am using a 100mbps plan but the company is not even responding to my queriy the after sale team is worst and now I contacted sales person who gave connection to me says return the connection you will get full refund and now again purchase it for 2500(non refundable) very bad
Sir,
Iam requesting you to please change my router you are cheating customer

I did my 4g voucher recharge of ₹21 two times and both the time it showed recharge as successful but it is not reflected on my phone and I didn't get any message too for the recharge being successful.

Jio good Network is not for long, nor is it being cured, will we the people switch from Jio or Jio will take immediate action on this issue? We faced very bad network issues, we can't get a clear voice, also very very low internet speed, we are unable to open just Google, there is a very call drop problem.
Address Kishanganj (Bihar)
Village-Dogachi
Post-Tarabari

I recharged my jio no. With plan of 199 via my bank's official mobile app. Amount got secessfully deducted and also received message of deduction. But its been 4 day since then still haven't received my recharge contacted jio customer care via email but no response.

Sir, i am using jio network connection. I am a tax practitioner. We have dead lines for submitting returns. I cannot submit my returns in time because of your bad service.

Now i am complaining about your internet repairing services. I had registered 3 complaints within a period of 10 days. Attaching the details for your perusal. Yesterday i have tried your whatsapp number and also the tele call number for complaining. But it is not properly connected and i again complaint it today morning. I have lost so many man hours only becuase of you.
Sr000011y4yh dt. 13.08.2020
Sr000011ytxa dt. 15.08.2020
Sr0000121n6u dt. 24.08.2020
Please take necessary action to resolve the complaint properly.

Thanks & regards

On my friends request, I have recharged for Rs 555 +tax amounting to Rs. 583. Meanwhile they also recharged. Phone No [protected]. Please cancel the entry made by me through SBI net banking to INB RCUBE Planet private limited txn no is IGAJFZHKW3.
Looking forward for a favourable response
Prem Swarup

My Name is Rahul Salve

This is my Jio Reliance Number

[protected]

This is My Address

Land 92 Ghotan, Taluka Shevgaon District Ahmadnagar, Maharashtra Pincode 414502

From 2 year I m begging in front of Jio Appellate Department not a single executive had hear my Complaint Jai prakash Tiwari Sir had esclated the Concern to [censored]al Chavan Sir who is Area Manager but my Complaint is not hear by [censored]al Chavan Sir

This is Contact number

[censored]al Chavan Sir

[protected]

[censored]alkumar.[protected]@ril.com

[censored]al Chavan Sir is intentionally ignoring me after Esclating Many Complaint to them and Appellate Department

Requesting to Appellate Department please Invesgate the matter on high priority basis against [censored]al Chavan

I m Esclating this matter to board of directors of Jio, Chariman of Jio and Appellate Department of Trai, CAG groups of members, and all Consumer Court Forum Department

Because Appellate is tired listing my Complaint and I m tired begging in front of Appellate Department

Forward My Complaint Against [censored]al Chavan Sir For Ignorance of Network Coverage Concern

New Site is planned in my area but this area manager is not taking initiative to Resolve the Complaint and try to improve the network Coverage

So take Enquiry Against [censored]al Chavan Sir And Do the Necessary Investigation on them on urgent basis

Forward my Complaint immediately for Invesgation and take necessary action against [censored]al Chavan Sir For ignoring Customer Complaint of Network Tower Installation

Respected appellate department of jio maharashtra

My name is chagan gaikwad

This is my jio nunber
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Jio rf team member had visited after esclation from jalan city offficer
Jalna rf team gaikwad sir
[protected]

Jalna offficer of rf team
Sunil takkare
[protected]

Sanjay bogle jalna city planning team under jai prakash tiwari sir
[protected]

Jai prakash tiwari sir
Maharashtra head of tower department
[protected]

New site declared on my land all survey had done 4 times company had visited then why there is delay from nhq... Jalna network team is ready for new tower then why there is delay from appellate department of jio

Forward my feedback to nhq team for paper work fast procedure because we are facing huge network probelm waiting for rent and package from nhq of jio

Respected appellate department of jio maharashtra

My name is mangala gaikwad

This is my mobile number
[protected]

Network complaint address
Room 12 devdi hadgaon village, district jalna maharashtra 431209

We had esclated many complaint to jio department to appellate department, grievances department of jio but complaint is not resolved from u r end. Of documentation and network concern

Jio had esclated to investigation department to clear root cause of complaint but still it has not resolved

I m requesting to jio higher authorities please send the network team immmediately at my location to clear the issue of my complaint

Forward to jalna network team to invesgate the matter of my concern on immmediately basis allready it is too late of investigation

Registered new appellate complaint again and send network jalna team to do the investigation allready my documents they are not accepting i m expecting new investigation from jio appellate team

I want jio giga fibre connection at my residence...the jio fibre wire is came to my side building siddesh tower... I have logged for jio fibre since December 2019 ...but nobody is coming to my residence ...have called almost 100 times.. I had talk to vishal Singh manager of jio thane but no response from them... plz help ..me otherwise I will go up...plz help...I need internet at home but nobody coming...and telling again and again there is no construction team..or telling we will come soon .there is any time limits ?? plz revert quickly otherwise I will go up for jio giga fibre connection.. plz revert..

my address
sanjay mehra MOB NO,
[protected]...

castle park society block b ground floor behind vishal tower building kolbad rd thane w 400601.. near siddesh towe building..they have taken my all proof but nobody doing it plz.revert

regards sanjay.

It has been almost a year since i have complained several times to jio service provider authorities that internet speed which i get mostly is 50kbps to 100kbps. At first they used to say signal coverage in my area was poor but now the coverage has become good since few months but the speed remains unchanged, it annoys me a lot who is a hardcore internet user.
The promised internet speed is never reached, i want this issue to be fixed soon, i will be very grateful.

Koi bhi application use krte hai speed nhi ati... Baar baar flight mood pr lgaa lgga kr messages send krne padhte hai.. Custom care ko bhi call kr chuke bhut baar call kr chukke aw... Koi solution nhi houa...1 month ho gya hai

- Date of Recharge : 08/08/2020

- Client No - [protected]

- Full Description of Incident : Recharge of rs 399 was done on 07/08/2020 from "My Jio App" for the mobile number [protected] and payment mode was "PhonePe".Amount has been deducted and recharge got unsuccessful.As shown in Photo1 attached below.

According to Image2 the refund of above amount has not been done till now.

I made two calls with customer care but not positive response i got and they said it is a fault of "PhonePe" so please call to phone pe for refund.

Its your responsibility to solve my issue as i used your plateform "My Jio App" and it offered me payment mode "PhonePe" so how "PhonePe" is responsible for that and why i should contact with "PhonePe".

My money not get refunded till now as Image2 told to refund my amount within 3 to 10 days.

- Desirable solution of my complaint - Its my humble request to you to refund my deducted amount of Rs 399 as soon as possible. i would be very thankful to you.

========================================================

- Date of Recharge : 08/08/2020

- Client No - [protected]

- घटना का पूरा विवरण : Rs 399 का रिचार्ज 07/08/2020 को मोबाइल नंबर [protected] पर "My Jio App" से किया गया था और भुगतान मोड "PhonePe" था। इसके अलावा कटौती की गई और रिचार्ज असफल रहा।जैसा कि नीचे संलग्न Photo1 में दिखाया गया है।

Image2 के अनुसार उपरोक्त राशि का रिफंड अब तक नहीं किया गया है।

मैंने ग्राहक देखभाल के साथ दो कॉल किए, लेकिन सकारात्मक प्रतिक्रिया नहीं मिली और उन्होंने कहा कि यह "PhonePe" की गलती है इसलिए कृपया रिफंड के लिए फोन पे को कॉल करें।

मेरी समस्या को हल करने की आपकी ज़िम्मेदारी है क्योंकि मैंने आपके प्लेटफ़ॉर्म "My Jio App" का उपयोग किया है और इसने मुझे भुगतान मोड "PhonePe" की पेशकश की है, इसलिए "PhonePe" कैसे इसके लिए ज़िम्मेदार है और मुझे "PhonePe" से संपर्क क्यों करना चाहिए।

मेरा पैसा अब तक वापस नहीं किया गया क्योंकि Image2 ने 3 से 10 दिनों के भीतर मेरी राशि वापस करने को कहा था।

- Desirable solution of my complaint - आपसे मेरा विनम्र निवेदन है कि मेरी कटौती की गई राशि को 399 रुपये में जल्द से जल्द वापस करें। मैं आपका बहुत आभारी रहूंगा।

I am jio user since 3 year. now i want incoming call barring in my jio sim. because some unknown persons calling me from different numbers. i want use my sim for outgoing call but not for incoming.
i am trying to contact jio care last 3 days. but no any option to contact jio care.

Sending fake message and asking for account details