Reliance Jio Infocomm Complaints & Reviews

Ref: +91-[protected]

I failed to get any resolution from jio fiber care even after repeated complaints since 16th december 2019. They collected from me one year annual charges based on 100 mbps speed. Now after seven months they are writing to me advising that i should not complain if i am getting 20 mbps speed!!!
As per the information given by jio service people themselves, this one fifth speed is done deliberately through an outdated modem installed at my home which is infected by some chinese virus. Probably this is done deliberately by the company to give only 20% speed to the customers and charge them five times.
Quote from email of [protected]@jio.com as follows:-
Quote “if your download speed is than 20mbps @ wifi, you should not face any inconvenience while browsing or watching videos.
If speeds are lower than 20mbps @wifi, do revert and we will reach out to you to resolve this issue.
For any queries or support, please feel free to call us on our toll-free jiofiber helpline number [protected] or write to us at [protected]@jio.com

Thank you
Pramod yadav
Team jio
“ unquote

To,
The concern officer,

Dear sir,

My 12years old girl, she is getting lot of vulgar calls from past 3 months from this [protected] jio number. I have called him and warned not to call anymore, but still he calls at anytime specially at night 12:10am+ non sense calls which is not tolerable at all.

My girl phone no [protected]

Please do something as soon as possible

My phone no [protected]
Thanks & regards
Mrs. Nilima roy bhowmik.

When i am studying at 8:00 am on 18 july 2020, there was a call from ([protected]) on my no. and i've received that call, and he is talking about my google pay account, he is asking my account no. and bank detail, but i have not given, then suddenly he had started using abuse words, PLEASE TAKE AN IMMEDIATE ACTION ON HIM

I am using wifi and my mobile internet connection is off.
In the morning itself it shows that i have used 50% of mobile data.
I have 2gb pack per day.
Where as in the security present in mi phones which mostly shows how data has been used by which app that one uses, in that also i am not able to see where i lost the the data
My auto sync was offf
My auto update was off

For the past 3 days inspite of min data used, jio dongle says 90% used in 50 minutes and 10% used in next 10 min.. How is that possible... Jio customer care also not working properly but previously it was working well. Even i have changed the user name and password of the dongle. Kindly let me know the solution for this.

We have taken the broadband connection from the jio company, the service man, provided us the service but due to construction work we have discharged the connections for some while, now when we are again asking them to re install the services and set the connection of broadband then they are refusing and not receiving our calls. We have complained to the jio service many a time but their is no response. We have all the machines set top box, wires but they are not responding.

Hello,

I signed up for jio fiber preview offer in march 2019 after paying the required security deposit of inr 4500/-. I was availing the preview offer until they contacted me in april end, informing me that the preview offer has ended and i would need to buy a recharge to have continuous services with them.

I recharged my account on 04/05/2020 for silver plan on a quarterly basis. I have had no internet services on my connection since 04/06/2020. When my wife calls up the customer center, they were unwilling to lodge a complaint due to the lockdown. I accepted that, hence i logged a complaint on 15/06/2020 after restrictions were partially lifted in mumbai. The engineer came after a few days and informed us that the line is damaged, they do not have resources to fix it.

The ticket sr000011c20d was closed by them on 15/06/2020, without resolution. After that numerous phone calls and emails were sent to the jio customer care team, with the same response that have patience, we will resolve. I had already pointed out to them that i have 2 young children who have to attend school via online classes conducted by the school.

Until 04/07/2020, they did not do anything to get my internet issue resolved. Until then the only replies i got from them for my status enquiry was hope you are in "pink of health" and it is with the necessary department.

Out of sheer frustration and also keeping in mind that my children have missed a month of education, because jio infocomm could not be bothered to resolve my problem, i moved my provider to another company.

Upon request of cancellation of servies, they are now telling me that they will not refund my money to me. I have pointed out to them, that out of the 3 months paid service, i have only received services for one month. I haqve given them ample time to resolve my issue and after that when there was no response from them and my children's education being affected, i have asked for cancellation.

They are now not accepting my cancellation request, by pleading with my wife to keep their services which have still not been restored after 40 days and denying me a refund of my security deposit of inr 4500/- and also a pro rata refund of inr 2000 for services which they have not been able to provide.

Out of sheer frustration with the companies malpractice and harassment i am approaching yourselves to help me get my refund.

Can they put a price on my children's lost education. Please help.

Reliance jio phone 500 rupees booking charge is not refunded. Even after repeated requests with customer care.
Reliance customer care is very bad and they just refuse to talk .

Jiofixedvoice number is [protected]

I have yet to receive the security deposit refund for my account. The otp sent for account detail verification for refund contained wrong details for my account. Two digits were interchanged both in ifsc and account number.
I tried to reach out to my poc multiple times but he is not responding and i am unable to reach out to any authority or jio care representative also because my account is disabled

I want to cancel my recharged jio pack rs.153 on date -13th july 2020. Because this plan does not work on my jiofi device. So it is requested to you that either u refund my money back or change my jio plan.
Jio no.-[protected]
Client no.-[protected]

I recahrged my jio number with a paln that us not compatible with my smartphone i recharged the number with 549 plan rather than the 555 plan plz can u either refund the money or change the plan on my account to the 555 plan

I had recharged my jio number [protected] for the 599 rs plan
On 13th of july 2020, well in advance before the due date. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

I have accidentally recharged a wrong number ([protected]) instead of ([protected]) on 11/07/2020 from amazon recharge service.

I am looking forward to receive a help regarding reversal of the same.

Reference number - [protected]
I have attached a screenshot of the recharge details and provide the reference number as given by the operator.

And now they are not giving any suitable reply pls help me.

Respected appellate department of maharashtra

My name is shubhash maske

This is my reliance jio number
[protected]

Lattitude and longitude
19.64243 and 76.24254

Address
Room 235 branmhavadgaon taluka parthur district jalna maharashtra 431504

Rf manager sunil tatkare
[protected]
He had called me on saturday 15 march 2020 and told me that u had complaint yes i told u had done all the complaint... Then he told i will give u update on monday i m calling sir from 2 days he had not picking my call intentionally sir is ignoring me

Plz take necessary action against sunil tatkare sir immmediately

Take this matter to investigation against sunil tatkare sir
[protected]
Ignoring me through call take necessary action against them

I m requesting do the investigation on urgent basis take necessary action against sunil tatkare sir.. I m sitting at home from 8 months and wasting my salary due to this person sunil takare

Respected maharashtra appellate department of jio

My name is suresh tayde

This is my jio nunber
[protected]

This is my address
Room 23 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Waiting for the resolution from jalna network team og tower installation

Not getting response and resolution from network team

Forward to jalna network team once again for the resolution

Today very early morning 12.30 am i did jio recharge with 297+100 for 0.5 gb pack for 84 days. I wasn't aware that it will only work on jio phone. I tried calling customer care the denied converting that plan to some usable plan on my smartphone or refund the amount so i can use some other plan. They simply implied nothing will be done and my money will be wasted if i dont have jiophone.

I have not used single services from them and still money cant be converted to usable plan. This is not fair to customers. Please do something

I have cancelled my jio fiber connection. The jio executive is supposed to collect the router, set top box and refund 2500 rupees that i have paid earlier. But reliance is deliberately ignoring my requests. No service executive is showing up and i am not getting my refund back.

Jio internet service is very bad in our particular area. We were complaint to jio customer care so many times but they do not do anything. So please you take strict action against. My name is gurpreet singh, v. P. O-dhigana, district - muktsar, punjab

Hello,

I have recharged a wrong number [protected] instead of the right number [protected] via paytm, reference number is [protected].

I have recharged the ₹555 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right number.
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,

I have been using jio for too long. But for few weeks, i am experiencing some problems regarding data usage. As soon as midnight my data renews, i got message for data exhausted without even using a single mb.
Its been 3days in a row, i am facing this issue. I m frustrated as i can not use internet service any long. I do not turn on wifi hotspot for others to use. It is impossible for data to exhaust just in one second. It is fraud which i ws nt aware of. Please register this complaint. N please resolve this.