Reliance Jio Infocomm Complaints & Reviews

Dial facility is not working in phone no[protected] even after top up of rs100 on 26th june

Dear Sir / Madam,

I am writing to you to raise an issue about: Pre-Paid Plans

The issue that I have experienced was: I have made recharge today morning for rs 109 instead of 129 by mistake. I can pay 20rs difference amount to provide me service. But they asking me to recharge entire 129 rs again, what kind of justice is this. Please help me

It occurred on: 26/06/2020

Just change it 129 by charging 20 rs more from him. That's a great help

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Raghavendra B

Mobile Number: [protected]
:

Pai layout, Konanakunte

Sir/ madam,
I have recharged successfully on my jio no [protected] for rs 349 but to my horror, jio is not allowing me to use internet but intead I get zero data on myjio number and whenver I call any customer service its useless because its not so helpful and also I get a message like you donot have a recharge plan for your jio number When clearly I have recharged successfully.
I have attached a screenshot of the recharge in case further details are required.
Please help me out if anyone is out there.
Customer service is hopeless and helpless.
Please help me, I would forever be in your debt.
Thank you

Sir/ madam,
I have recharge successfully on my jio no [protected] for rs 349 but to my horror, jio is not allowing me to use internet but intead i get zero data on myjio number and whenver I call any customer service its useless because its not so helpful and also I get a message like you donot have a recharge plan for your jio number. When clearly i have recharge successfully and i have attached a screenshot of the recharge and plan validity.
Please help me out if anyone is out there.
Customer service is hopeless and helpless.
Please help me, I would forever be in your debt.
Thank you

On 2/6/20 i have remited rs 50 to jio mobile for top-up of my mobile no [protected] through kotak mahindra bank on line by debit to my sb
[protected] and transaction confirmed as successful. Tranfer id hga/
Poi2dd[protected] but inspite of several complaints neither the bank
Nor jio has returned the money nor credit in mobile recharge.
Though this is small amount why not responding to the complint'

I suspect some kind of fraud cheating

Your network is running very slow.
I have a small village. There is absolutely no internet running here and not sending any message.
Right now the corona is running, so we cannot get out. That's why we are using the phone but the internet is not running. What do we do?

Sir,
With due respect and humbly submission i beg to state in our place jio is cheating us by providing poor quality of network.in what reason jio is cheating us? We are not consume jio service in free than why jio is harrasment us? If jio is not provide better network in our place than jio should close their services in our place. So i kindly request please do something. The name of this place where we facing this issue is — town-sarthebari, ward no-2, pin-781307, state-assam.

Sir,
I have honour to inform you that i am a customer jio.in our place people have been facing huge trouble due to lack of jio network.in our place we are unable to make phone calls. We clearifiy that we are not consume jio service in free than why jio is harrasment us by supplying poor quality of network. So i kindly request to jio please help us. The name of this locality where we facing this problem is — town-sarthebari, ward no-2, dist-barpeta, state-assam, pin-781307

Sir,
With due respect and humbly submission i beg to state that i am a customer of jio.in our locality jio's network quality is too poor. Jio should remember we are not consume jio service in free than why jio is supply poor quality of 4g network in our locality? I have a suggestions to jio if you don't provide better network in our locality than you should close your service in our locality. Why you harassment us? The name of this locality is - town-sarthebari, ward no-2, pin-781307, dist-barpeta state-assam. So i kindly request to jio please help us otherwise you close your service in our locality.

I have recharged 594 plan without noticing it is for jio phone, as it was mentioned in the main page in jio app. I wanted it to be reversed to my account. Since, i don't have jio phone to use it. Jio should mention it in before recharge. Kindly cancel the recharge amount and revert it back

Sir, my service id for jio is[protected] and my jio mobile [protected]. Myself a senior citizen working as an advocate at ujjain. My mobile is not getting internet since two months. My jio remote is not working since last day. Kindly send someone and solve the problem. My bsnl mobile no. Is [protected], address is 38, mitra nagar police colony indore road ujjain m. P india.

Dear sir, i am a senior citizen. My service no. Of jio fiber is[protected] and jio mobile no. Is [protected]. The remote of jio fiber is not working today and the mobile is not getting internet since two months. I contacted on the mobile number of your officers but no response. They are saying that lodge the complaint on [protected] but nobody is receiving there. Pl send someone to correct this situation. Dr. Satyanarayan soni advocate, ujjain mp, mobile no. Is [protected].

This is to inform you that I had been facing serious internet speed issues in the month of May and June, for which I had raised the concern to customer care via call (Service ID : SR00001197OP). For such disruption, I was promised by the Customer Care executive on the call that I shall be duly compensated for such period of inconvenience by extending the validity of my plan by 15 days.

So, kindly provide the promised extension of 15 days validity. Also, I would request the 15 days validity to be provided for Gold Plan as I've decided to upgrade my plan for better speed and data volume, from this month onwards. Please do the needful at the earliest and inform me. Do feel free to call in case of any query.

Sir, i have recharged a wrong number [protected] instead of my correct number [protected] via amazon of rs.555. I request you to please cancel the recharge and refund the amount. The orn number is [protected]. The recharge was done on 22 june 2020 around 10 am.
Please this is a humble request for you to refund the amount on amazon or recharge the correct number instead for the same plan

Jiofi number [protected]
I activated the rs. 999 plan of 3 gb data per day on 21 june 2020 at 1742 hrs.
I started watching a serial on amazon.in
At 1800 hrs i was informed that i had used 50% of the data
At 1808 hrs 80% was consumed
At 1811 hrs 90% was gone
At 1812 the the entire 3 gb was exhausted.
In between i did check my rediffmail account,
In 29 minutes the 3 gb data was all consumed/
Thanks to jio.

Jiofi number [protected]
I activated the rs. 999 plan of 3 gb data per day on 21 june 2020 at 1742 hrs.
I started watching a serial on amazon.in
At 1800 hrs i was informed that i had used 50% of the data
At 1808 hrs 80% was cinsumed
At 1811 hrs 90% was gone
At 1812 hes the entiew 3 gb was exhausted.
In berween u did check my rediffmail account,
In 29 minutes the 3 gb data was all consumed/
Yhanks to jio.

Maine 15 june 2020 ko rs 199 ka jio plan apne mobile no. [protected] par karwaya tha lekin activate n hone ke karan mujhe bahut pareshani sahan karni padi eske bad maine kai bar jio care me complain bhi ki lekin n to mobile recharge hua aur n hi mere rs 199 vapas kiye gaye. Fir mujhe dusri bar 19 june ko rs 199 ka jio plan majburi me karwana pad gya.
Reliance jio ne mujhe pahle rs 199 ki koi service nhi di hai isiliye mujhe rs 199 vapas kar diye jaye

My mobile no: [protected] on which rs 151 is to be refunded
Rs 151 home work plan mistakenly recharged on my mobile [protected] by me due to wrong data available in google portal through mobokwik wallet vide vide ref no br0004r2dsz5 dated 07 jun 20. As per google information it was showing that this plan cater for 30 gb data and unlimited voice calling. But after recharge my outgoing voice call could not be done, so i contacted customer care jio. He briefed me that this plan is home work plan and only valid for 30 gb of data for 30 days. I immediately recharge my number [protected] with rs 555 (84 days 1.5 gb data per day and unlimited calling). By recharging this my mistakenly recharge of 151 overide by recharge 555. But customer care refused for refund of rs 151 from their level. So i raised my grievances through pgportal.gov.in vide repeated complain no dotel/e/2020/16337 & 17379 dated 07 jun 20 & 14 jun 20. My complain could not being resolved by jio level, as the disposal given by jio, not reviewed by any official on that portal, so they are free to justify the things in their favour. Complain redressed by jio personnel advised that as you have recharge it you can use it also. But as i am having the 1.5 gb data per day with unlimited voice calling and i don't require any more plan further. Jio wants to keep my both plan with them and my grievance is that i should not be supposed to pay the amount for which i am not availing the services. If it happens that mistakenly i recharged my number with bulk amount like rs 5000 then as per the jio opinion that they are not going to return this to customer. Jio acting in such a way that they are not accountable for customer as well as with public authority. This is the monopoly practice by jio, which need to be addressed immediately by consumer protection act in vogue. Pls look in to the matter so that my unused recharge get refunded as early as possible and the jio to be made to understand that they should respect the hard earning of customer.

With regards,
Pk jha
Contact no. [protected]

Dear concern
I visited jio gallery nagpada branch,
The staff made us wait for 45 minutes. They closed the gallery to do some banking work.
After making us wait for more than 45 minutes your staff named mr. Ashar taken a porting customer who just came and breaks the queue, i went inside and asked him why he allowed this customer, who broke the queue and went inside. Your staff replied he has taken appointment, when i asked him show me where is the system of taking appointment he fumbled and then replied he is a policeman (The man was not in his uniform) i told him so what, first of all, he is not on duty, he should respect other who are waiting outside for 45 minutes or more, then he again fumbled and replied he came yesterday also that's why we first allowed him.
I asked the manager's number, i spoke to the gallery manager who said we don't have an appointment system and also we don't have any priority system.
I request you take strick action against your staff.
If such behaviour continue, you will lose your customers.
Because of this im planning to port my number to other operator.

I recharged my jio phone with a plan of 155 got confirmation message, but while making a call, it asks us to recharge again.