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Reliance Jio Infocomm Complaints & Reviews

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Updated: Apr 20, 2026
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 85

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S
Sourya.mishra
Apr 15, 2020
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Hello,

I have recharged a wrong plan on the no [protected] via gpay and i have attached a copy of the bill.

I have recharged the ₹251pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right plan on my no.
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,
Sourya mishra
Reliance Jio Infocomm customer support has been notified about the posted complaint.
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    L
    lax dho
    Apr 15, 2020
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    Downloading and network issues
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      A
      anilrbk
      from Bengaluru, Karnataka
      Apr 14, 2020
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      I have recharged mobile from My Jio App for 555 amount on 12th April
      Transaction was initiated at 12:41 and payment was made at 12:45 PM using UPI. Bank is saying they have successfully processed the money to merchant but Jio is saying they have decline the transaction.

      Transaction was made using UPI and I am pretty sure that amount was transferred to [protected]@hdfcbank but they have not refunded.

      I have tried to mail and call to Jio support but never get response from them.

      Please help..
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
      Apr 16, 2020
      Updated by anilrbk       Issue is not resolved and refund is processed..Thanks for your help
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        S
        sprrr
        from Bengaluru, Karnataka
        Apr 14, 2020
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        Hello,
        My phone: [protected]
        On 9th April, I first recharged for 349Rs (Ref no:[protected]. Then I topped up my 4G balance with a 101Rs plan[protected].
        The second plan is not coming up in my list of plans. I have lost 101Rs because of this.
        Your customer reps are not responding on live chat also. Because of this work from home I have spent 1000Rs in the past month on Jio and yet no support. Then I also emailed "[protected]@jio.com" with no proper reply.
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          V
          vishwajeet2020
          Apr 14, 2020
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          Jio calculates data usage wrong. I had recharged with 129 which gives 2gb of data a month. I also have broadband connection at home so i rarely use mobile data and 2gb is more than sufficient. Just after 3 days of recharge jio sends me message that you have consumed 50% of your data. The fact is that i did not even on my data on my phone. All this while i was using broadband.
          To confirm this i opened my data usage in my phone (In built feature). It says 128mb only. You can check the screen shots.
          This is clearly a very big fraud. And consumers are being cheated.
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            B
            Baman Rewari Aala
            Apr 13, 2020
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            Address: 1773, Nai basti rewari
            Website: Cyber police

            Yes we receivethere aadhar card and no. [protected] and also one more +[protected]
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              Y
              Yogesh Khade
              Apr 13, 2020
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              Address: NASHIK

              I had recharged my jio number [protected] for the 199 rs plan
              on 13th of April 2020, I did not receive any sms from jio confirming the recharge but the my jio. Please resolve immediately.

              Repeating the details
              Mobile no: [protected]
              Date of recharge: 13th. April.2020 in the 03.14 pm
              Mode of recharge: through myjio app and STATE BANK OF INDIA NET BANKING
              Amount of recharge: 199 rs

              Bank transaction id:[protected]

              Regards
              H v nagaraja rao
              [protected]
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                D
                Divyaa Moorthy
                Apr 13, 2020
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                I had recharged my no 2 times today (april 13 2020). It said both the times that transaction is sucessful. But, both the times recharge wasn't done. I tried contacting customer care, but they had no solutions. Please do something.
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                  S
                  Shanmughakani s Shanmugha
                  from Mumbai, Maharashtra
                  Apr 13, 2020
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                  I am suyambulingam from Bangalore, I have recharged for 555 plan through Myjio and (UPI) paytm on 13th April 2020 at 1.50pm. money has been deducted from bank and paytm showed the transaction was successful but when I called the jio customer care they said they didn't receive any request of payment from my number.
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                    N
                    Neelimoy Changmai
                    Apr 13, 2020
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                    Address: Address: Ward No. 11 /34, H S Road, Dibrugarh, Assam 786001

                    I have done a Jio Recharge of Rs. 444 from the My Jio app which showed that the transaction was successful and the money was deducted but my plan is not activated.
                    Again I did another top-up recharge of Rs.10 to confirm what's wrong, it showed the same exact result as the previous one. What's wrong with Jio Infocom ?
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                      T
                      th jai singh
                      Apr 13, 2020
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                      Respected sir,
                      Today[protected], i have done a recharge transacation of rs.199 (1.5 gb/day 28 day validity) through sbi netbanking on jio.com for the number [protected] it was successful my reference no is "br0004hbbven" till now the plan has not been activated and i am unable to make call or use data its lockdown all over so i am in a real problem please help me and activate my plan it is a humble request cause i need to make call to my family, thanking you.

                      Repeating the details
                      Mobile no. - [protected]
                      Date of recharge[protected]
                      Mode of recharge - jio.com, net banking
                      Amount of recharge - 199
                      Transaction id[protected]
                      Reference no - br0004hbbven
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        A
                        Ankur Prakash11
                        from Delhi, Delhi
                        Apr 13, 2020
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                        Address: VILLAGE - SHIVNAGAR KHUNTITOLI, POST OFFICE - KHUNTITOLI, P.O -SIMDEGA

                        I have recharged my jio number and amount got deducted from my bank account.still my plan has not been activated in jio app. Requesting immediate attention.
                        I have attached screenshots of recharge .
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                          S
                          Sudripto Khasnabis
                          Apr 13, 2020
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                          Resolved

                          Address: Jio Infocomm, Telangana

                          To whom it may concern.

                          I have been constantly complaining about very slow internet speeds on my phone. Having said that the speed gets back to normal at exactly 12:00 midnight. This slow slow speed oddly remains till 11:59 pm in the night and is a cause of greater concern for me. This has forced me to write to you as i feel betrayed as a loyal customer.

                          My prepaid number is [protected]

                          My region is kondapur in hyderabad, telangana.

                          I have been complaining regularly about this for the last 3-4 months and am unable to receive a satisfactory response. Please provide a valid response besides saying that a lot o[censored]sers are using the network here. Something magically does not happen restoring normal network at 12:00 midnight.

                          Regards,
                          Sudripto
                          Sep 4, 2020
                          Complaint marked as Resolved 
                          I did not receive a response, no steps taken by provider. I ported to another telecom provider.
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            H
                            Hydrasun
                            Apr 12, 2020
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                            Address: Khetua,Paschim Medinipur
                            Website: www.jio.com

                            Sir please help me.in my area, here internet service is very bad. And also network quality is very bad.
                            Sir in this lockdown situation we can stay at home, and trying to access internet, but jio's internet service very is bad like hell.
                            I complained their consumer helpline number thousands of time.
                            But they tell me same words.
                            "sir we work at our internet service please be patients"
                            This problem is going to last 9 months, but they couldn't improved their services.
                            Please sir help me.
                            Me and my all neighbour's are very angry on this kind of bad network service.
                            Please sir help me
                            🙏🙏🙏🙏🙏🙏🙏
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
                            Apr 13, 2020
                            Updated by Hydrasun                             But where is the improvements ?????
                            😡😡😡😡😡😡😡

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                              S
                              Shaivya Kushwaha
                              Apr 12, 2020
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                              Sometime it happens that without using data on jio. The message from jio comes that i have used 90 percent of data. For ecmx today it happen, i was watching a show of 20 mins on you tube at 360px.in between the message came that i have used 90 percent of the data. How is it possible?. I am not downloading anything so how is it possible that justvwatching a show for 20 mins can exhaust a 2 gb data.
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                N
                                Nandhusant
                                Apr 11, 2020
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                                Address: Krishnagiri

                                I recharged 555 Rs plan for data pack in modem ..i dn't have android mobile to check up..But the transcation of rechrge of amt is deducted from my bank account ..So i request u to recharge successful to my numbr as soon as possible..
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                                  N
                                  Nagendra Singh Jadaun
                                  Apr 11, 2020
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                                  Respected sir/madam
                                  My jio no. Is [protected] and i am the user of jio company since last 2 years. Every time i had faced the issue is regarding net speed. I had contacted customer care and every time they told us that your issue will be resolved within 4 hours due to high users in your area. Really means if the user is high then you have to take responsibility. Because you are a growing star. I am living at jhinjhak, kanpur dehat (U. P). And my area pincode is 209302. Please sir it's my humble request to take an action this type of issue. They all are making us fool.
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                    K
                                    kushal mandal
                                    Apr 11, 2020
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                                    I recharged with rs 555 pack today via Google pay.the transaction was done but the recharge is not reflecting on the number and keeps saying that I don't have any valid pack.please resolve the problem soon as possible.attaching the transaction details.
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                                      D
                                      Dinesh11160
                                      from Jaipur, Rajasthan
                                      Apr 11, 2020
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                                      I have made a purchase of rs. 555 voucher through my voucher option in jio app and made payment through google pay money got debited and I have not received the voucher I need this it's very urgent for me
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                                        H
                                        Harshith Prad
                                        Apr 10, 2020
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                                        Address: 7,7 th cross b Street Magadi main road Bangalore 23, Magadi main road

                                        I have recharged wrong plan please cancel my plan 153 please please Jio
                                        And I have recharged in debite card
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