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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6621

Resolved

369

Unresolved

6252

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 89

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Address: kadappakada, Kollam, Kerala, 691011

I have cancelled my jiofiber and they have taken the device from my address and i have not received my refund amount that is 2500. They keep telling me to wait for 60 days 90 days. They are not giving proper information. When the engineer has taken my device they told me i will get the refund within 10 working days and till now i have not received my refund money.

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Address: Ramabai Nagar, Uttar Pradesh, 209302

Respected sir
My name is nagendra singh and my jio number is [protected]. From last 15 days i am facing issue in internet speed. I am getting very slow speed. Sometime it gets ping on 0.1 kbps to 10 kbps. I had called the customer care but they are not raising my complaint. Every time they said that it will get up to the mark. Kindly do something about this matter. Otherwise i am going to change the service provider.

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I have recharged my jio number through my jio app using phonepe. On phonepe it is shown that transaction successful. 349 rupees is deducted from my bank account through phonepe. But jio is not recharged. Please help me. Refund my balance. 349 rupees is paid to reliance jio infocomm. I called phonepe customer care, they said to talk with jio. I tried to contact with jio customer care but they didn't give any answer.

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rajender1990

from Chamba, Himachal Pradesh

Sep 25, 2020

I am a customer of your Jio Sim and JIo Pos Lite Application Agent. My number is [protected] I Have Been Your satisfied customer for the last 4 years. I regret to inform you that recently.

I have done a money transfer to your account number of Jio Citibank bank. On date 19 September 2020, an amount 48600 has been transferred to your account number ([protected]@Citibank) by mistake.

the mode of transaction used was UPI Id Paytm. I have attached a photocopy of the transaction slip for your reference below.

Please Check this matter and refund my money imminently.

refund my money please - Comment #3739432 - Image #0

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Address: Ashirwad Bunglow, Sadhna Society near Akashwani Hadapsar, 411028

I have been loyal customer of jio for couple of years. However, i have surprised the way customer care members attended the call.
Today morning i made recharge of rs. 297/- for internet data. After recharge, i was checking for the network. Then i realized it was wrong recharge called jio phone pack. Then i called customer care & told them resolve this issue by virtue of paying extra money from my side to get the right plan for my smartphone or else refund the money. However, they were just ignoring rather the accepting the fact that it's common mistake which can be done by anyone.
So i request, please refund the the amount or adjust the same amount for my plan.
I expect the swift resolution to this.

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Address: Nalabadan Street,Kamala Medical Down, MG ROAD, JEYPORE , DIST-KORAPUT, Koraput, Odisha, 764001

Network jio, place jeypore, kamala medical down, mg road.

I purchased an almost year long plan of ₹1776 for 2gb per day at 4g speeds. But since past 4days i. E. From 13th february 2020, my network is weak and exhaustingly slow.
I have called the customer care where i do not get any satisfying answer.

This speed of internet connection take very high time, even for small data operations such as email, messages etc

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Address: S-4 kabini apartment 7th Main 10 cross, 560060

On 6th dec 2019 i had disconnected my jio fiber and on 8th dec the engineer took the router and it almost 2 months i have not received any refund and i had call jio customer care many times but they only say that we have raised issue and they only give me the service request number pls see to it as company says in its website thta refund is processed in 45 days but here it is almost 60+days over

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P

pandi7872

Feb 17, 2020

On 27th January 2020, I did jio recharge for my mobile for Rs555. Money has been deducted but the transaction failed.
The transaction id is RSBI[protected]IGAHZAPWP6
it is more than 10 days now, i have not got the money back.

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I had to recharge for my jio phone no. [protected] for amount 75 but instead recharge was done for my jiofi no. [protected]. Also i had already recharged my jiofi with 251 plan. So currently internet is not working properly through my jiofi due to wrong plan activation.
Please resolve the issue and refund for the wrong recharge done so that my actual data plan would work on my device.

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Address: 3/80-S.N Banerjee Road, Durgapur, Burdwan, West Bengal, India, 713204

Dear sir,

I am currently of india for 1 year. Actually, i wanted to recharge in my wife jio number but wrongly, i recharged to my own jio account which is now with me. So, i am requesting to you please refund money or transfer the plan 2020 to my wife account.

My details:
Avijit mondal,
Mob. No: [protected]
Aadhar no:[protected]

My wife,
Pinku samanta
Mob no: [protected]
Aadhaar no.:[protected]

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A

Ankit kumar03

Feb 14, 2020

Hello there,

This is Ankit kumar, I have made a wrong recharge, I was trying to recharge my wife number but unfortunately ended with my own recharge, I am requesting to please return the money so that I can make a recharge again to my sister number .

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I complaint jio team via email 2months ago regarding poor internet connectivity in my area.
The internet connectivity is so poor that you can't even view youtube videos in more than 360p and if you have to download something from play store like of 30mb file it will take 5minutes.
It's not issue with me but in my home i have 3jio numbers and all in different model experiencing same problem in every device.
I am doubtful why the sim operator is thinking of 5g when they can't provide 4g in a best manner.
Please improve my area internet connectivity i have complaint you via email - anupsharma. [protected]@gmail.com
Browsing through my complaint you can get through all area details

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L

Leonza

Feb 17, 2020

I have recharged for a jio prime customer plan while I am not one and hence the plan cannot be used on my phn.plz do refund me the amount or utilize it for a valid plan..it's not a small amount for u by fr me it is...plz do reply and refund my money at your earliest
Thank you

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Made so many complaints but internet speed is pathetic. I switched from idea to JIo, and these people are ridiculous as well. Their online chat, their toll free number process is so much confusing, i am sick of these people

Solve it, or else i would put the same feedback on soical media as well.

[protected]

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Address: Sai teleom kumbherwal, Sangrur, Punjab, 148024

Dear sir/ madam
I am jio retailer. My jio pos id [protected] and jio demo numbher [protected]. Vpo kumbherwal, teh dhuri dis sangrur 148024 punjab (India) my jio account wallet payment. My account distributor my payment fraud. But no slip my payment no information my jio account. Connect jio tem but no help my. Connect district manager not response my phone all disconnect. Plz sir my request my payment refund

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M

mejor54

Feb 14, 2020

SIgnal Strength is very bad in Jio network.
Area- Punjabi Kothi, Near Saraswati Shishu Mandir School, Castairs Twon, Deoghar, Jharkhand

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Address: Baramunda Housing Board Colony, Bhubaneswar, Khordha, Odisha, 751003

I am using a mobile sim from jio having a number 917xxxx467. My mobile location is baramunda housing board colony, one of the prime locations of the smart city bhubaneswar.

I have recharged rs 2020 scheme with jio 4g data service until january 2021 after hearing a promise from jio care that they are going to solve the slow internet speed issue soon.

Last 3 months, i have been complaining about the very minimum mobile internet speed. No response from jio company to improve the internet speed.

If they can't improve the speed, i demand my refund of rs, 2020 from the company. So that i will change the service provider. I am having a huge problem in discharging my official work.

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Address: 5,Ultadanga Road, Kolkata, West Bengal, 700004

I could not be able to use my internet as i used to do it in the past a month ago a problem started with my jio fi even if i am doing simple browsing it is showing 50%data exhausted it's frustrating my important works are getting delayed and i also feel like getting cheated paying money but getting satisfactory service please look upon the problem or should i switch on to other service providers.

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Address: House no 589/7 nadeem manzil second floor, Gali no 7 near zakir Nagar jama masjid, New Delhi, Delhi, 110025

Before coming to malaysia kualalumpur i recharged with jio ir pack of rupees 1101 as suggested by jio customer care executive. But after coming to malaysia i didn't find any networks in my mobile phone. I complained about it but the issue still not resolved. Please look into this matter as i'm unable to receive any calls or even bank otps. All my recharge money go in vein. When call they also suggest me to do another top up recharge of rs 575 by telling me that my balance is low.

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F

Foolsingh tanwar

Feb 12, 2020

Mujhe Ripon balance chahie

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My jio number is [protected].
I am unable to send message from my Jio number to each and every number since last two months. I have registered complain 7 times in the last two months but they are not resolving it.Actually, they are befooling me.
I want that they must resolve it otherwise they must pay my amount to me.
That's it.
Thanks.

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Address: Sidhivinaky society ,Vartak nagar, Thane, Maharashtra, 400606

I have ordered jio mobile from your company website www.jio.com on 01.02.2020. I was visit all nearby jio digital and jio store for picup of mobile but they said we don't have mobile in stock from last 15 days also don't know when the mobile will come, when i was call jio customer care and jio ecommerce no. They giving me excuse to call another number. I'm quite disappointed from this terrible service. This is definitely not what i expected. Please cancel my order and refund my money at the earliest. Transaction number fv000006u4cs, and i made order from mobile no. [protected]

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Wilma Dsouza

from Bengaluru, Karnataka

Feb 5, 2020

I have internet plan of 2GB/day. But the connection is very slow.. everything is loading so slow seems to be like it's 1mb per month plan. Please rectify this issue as soon as possible. From Jan 2020 I have subscribed to the new plan and everyday the internet is slow till date. I have even reached Jio customer care but no action has been taken.

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Despite our knowledge when to recharge, jio is harassing the customer with several messages and calls every day. This is not tolerable and we know what to do.

They are keeping on taunting customers and harassing for payment even if it is pre - paid. They are harassing for our money just like we are due to them.

Strict action is requested from your side against such companies

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C

constelec

Jun 17, 2020

Jio is calling unnecessarily to remind us to recharge for our prepaid plan. We know about it and don't want jio to remind us. After the plan has expired, we surely know and don't need jio to call and tell us to recharge. We would recharge if we want to.

N

Neha verma

from Lucknow, Uttar Pradesh

Mar 2, 2022

Jio reliance ki taraf se call ata h mam you are selected hum log jab ki tlash main unki bato main aa jate h our vo Paisa pe paisa le kate h refund ke name pe dhokha de kar nikal jate h mare sath yahi hua h so plc aaplog dhyan de agar unse koi mare paise niklva sakta h to plc help main plc 🙏

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Hello,

I have done my jio cellphone recharge on 3rd january 2020 before my current plan expires on 2nd feb 2020.

The money is deducted from google pay but the recharge is not done in jio. Please find attached the transaction receipt as proof. When i checked the recharge details in jio app my 3rd january transaction is not visible there. Please assist with this on urgent basis.

Jio number : [protected]

Thankyou,
Shreyas.

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V

Vasimkachhi

Feb 5, 2020

My data is getting exhausted without using it .
From couple of days i am facing this issue
Without using Data my complete data is getting exhausted

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Address: 124 MahendraHills, Hyderabad, Telangana, 500026

Dear sir/Madam,
Iam Anjaneyulu with jio number [protected]..
I have recharged my Father number from jio app and paid through paytm UPI..
Mobile number : [protected]
Plan amount. : 125
Today date :[protected]
Amount got deducted from my account and recharge also successful but plan not activated to my father number..
There is no proper response from jio..
Please resolve this issue

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Address: 638115

I am using jio sim my samsung m30s handset, i am from avalpoondurai, erode district. My house located around 4 kms from avalpoondurai. There is low tower coverage and internet quality also very poor since jio launched, please check the tower quality and increase the range coverage. Because of poor coverage lot's of people moving to another networks.

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