Reliance Jio Infocomm Complaints & Reviews

Dear sir/madam,

With due respect i would like to inform you that i have recharged my jio number 9619073* with the amount of rs.1299 today. The locking period of this recharge voucher is 336 days from the date of recharge. Now my current plan is rs1299- 12m -24gb.
In my jio app i do have some vouchers available in my account where prompt gb rs.0 is available where 1.5gb/day add-on expiry (I[censored]nredeemed) : 3 months from date of credit.
While trying to redeem is am getting error: "this jio number does not have valid plan to recharge the selected vouchers".

While talking to customer care ms/mr. Nayan it cannot be redeemed and there is no such terms & comditions mentioned in my jio app. Screen shots attached for your kind information.
Please help us in this regard.

Regards,
Piku adhikari
Assam.

Hello,

I have choosen a wrong pack for my smartphone. I used a jio sim no [protected] in my phone but i reacharge a pack for 594 + 50 rs top up voucher for jio phone instead of my smartphone.
So i request you to cancelled my this reacharge and refund me or change this pack.
Please help me
Thank you
Sagar bhutra

The reliance jio site is down but the service deadline was coming up so i recharged via paytm which promptly deducted the money from my wallet but there is no message from jio on the same and the service is disconnected now. Please resolve the same at the earliest. My transaction id as per paytm: [protected], order id: br0004bnt0k8, for phone no: [protected].

Hi,

I wish to raise the following concern with you:

I recharged with a Rs. 297+ 10 plan that showed up on my Jio App for my Jio hotspot.
The recharge was successful and the money deducted. However, the hotspot did not work
When I called the customer care, I was told to recharge with a compatible plan as the plan will not work.
The same day I recharged with Rs.149 & the hotspot started working.
However, the amount of Rs.297 + 10 - which did NOT work & is incompatible with my hotspot was never returned.
I have written multiple times to the customer care but with no avail.
I believe in the first place, it shouldn't have let me recharge with an incompatible plan from the JIO App. If it did & found it to be incompatible, at least be courteous enough to refund my money. The mail chain is attached below for your reference.

I request you to please help me get my hard earned money refunded ( Rs. 297 + 10) which has never worked on my device.

The number which was recharged for was [protected]

Regards
Vidyadharan

My name is jaswant swain. I am a student of bca.
My problem is my network connection is very very poor & average speed is 50-80kbps.
I am trying to contacting jio for my problem. The jio company doesn’t any action on my problem.
Now i am registered 2 complaint to jio (1st sr000010muvb at 26/02/2020 2ndsr000010rqlg at 11/03/2020).
The jio team not taken any action.
If my problem is not solved, the company refund my money.

I had recharged my jio number [protected] for the 555 rs plan on 14th of march 2020 through amazon pay. I did not receive any recharge confirmation message. I contacted amazon for the issue, they said i need to contact jio as payment is successful to jio but jio is not reachable through any of their specified numbers 198/199 and others and their live chat is useless as it is a chat box with no human interaction and my query is out its understanding.in short you cannot contact jio for any complaints. The upi transaction id for the payment of rs.555 is[protected]. I am unable to make any outgoing calls in spite of recharging it. Please resolve it

Regards
Sanjeev dash

Yesterday, by mistake i recharged 251 rupees plan instead of 249 plan. When i realised the issue i immediately tried to contact your service but couldn't get through robotic call. Please replace my recharge plan from 251 to 249. It was grief mistake. I was in hurry and could not go through the big recharge plans. I recalled the plan and instantly recharged. Later, realised my mistake. Please help me asap!

Plan is not activated yet. So it can be reversed.

I have recharged my jio number with 555 plan. I want to deactivate it before activation on 10th march 2020 @ 6:51 pm and go for another plan. I want to get the 555 refunded.

I'm not able to cancel the plan before activation also. Kindly look into this issue. This is not fair on jio's part, not showing a deactivate button on app even before activation.

I had recharged my jio number [protected] for the 555 rs plan
On 7th of march 2020. I did not receive any sms from jio confirming the recharge but the netbanking showed that the recharge was successful. I am unable to make any outgoing calls in spite of recharging it. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 7th march 2020 in the evening
Mode of recharge: through netbanking via sbi bank
Amount of recharge: 555 rs

I got the offer if i recharge via upi i get the 50 cash back i did recharge from paytm using upi of 555 of jio. Payment is done but no confirmation from jio and they are saying they didn't get the money but paytm is showing money is send and upi reference is also generated. Upi i'd is[protected] even i also got the cashback but no recharge confirmation from jio side.. So please look into this matter as its not 10 20 rupees that can be ignore

Noo network complaint more than 10 times regarding this but all the staffs attend call and telling to wait we already escalated issue but noo proper answer or solution from them.. Im from karaikudi pincode 630002.. Im paying for 2 gb perday plan but no internet at all tower showing jio worst network like airtel.. Regret to be a jio customer worst ever.. U should experience this pain to know how im hurt

Complaining and having this issue more than 3 months

My carry forward Balance 18 Nos. (Each Voucher 50 Rs.) Recharge Voucher not available in my Jio Prepared account. Mentioned recharge voucher validity is lifetime. (Company clearly mentioned it is not transferable with anyone, but I can use it when recharge at any time. I continue use voucher since 2017. But yesterday I go to recharge no voucher is available)
Kindly Consider my request, and take appropriate action against company

My amount deducted from my bank account but there’s no recharge done by jio company
My mobile number is [protected]
Please recharge my account
Or refund my amount
Or else i have to sue you for this
_

Just recharged a smartphone recharge for 98+10rs on 1am 02/03/2020 and the money has been deducted from the bank but the services are still not on.
Tried calling customer care but the thing is a bot so it's impossible to get a human to respond to this request.

This never happened before and it's really urgent matter so it'd be good if they fix the times of activating the plans real quick.

I had recharged for a data booster addon pack of rs.101 on my jio number on 2 march 2020 at 12:30 am through the my jio app which showed me the status of transaction as successful but the plan is not activated i did not got any confirmation message from jio on my number which i usually do and addon package is not even being seen on my plans section of my jio app

Sir/ma'm
We people are getting run internet on Jio at Kanta toli Ranchi Jharkhand-834001.
But from past 14-15 days we are getting very poor internet speed slow even than 2G. We have complaint regarding this so many times to jio but they always reply "we are working towards this" and making fool to us.
Because of this our validity is getting waste and so money as well.
My mob. no. is [protected]. They
are...

Jio — recharge successful but not activated
Mobile number [protected].
I am submitting the complaint about out jio recharge for rs 399 on dated 29.2.2020 ref id br00048f9sw8.
Till today 2.3.2020 it has been not yet activated for calls and sms.
I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Kindly activate the same.
Thanks,

I booked a jio phone online from [protected]. I paid the amount & booked. Then, i visited many jio stores for last 2 months but they told that the phone is out of stock. I mailed many times to jio care but no positive response from them. Jiophone gift transaction is successful. Payment of rs. 808.00 has been received.
Transaction id : fv000006tz9a this is details of my transaction

They take money one by one and by taken money they didn't provide me any job they are fake totally fake they took 8000 rs from me. First they told for registeration them for 2500 them for gst then for i card and after this they didn't pick up call. I ask them to gove my money back they said they will talk with their executive which is totally fake. They then don't pick up the call they don't even give money back.

Dear sir
I want to say that today i have my plan service but jio not provided on 28/02/2020 at 8pm i purchased new plan 199 but jio not provided me internet i am working in swiggy delivery boy and in my job i use internet for receiving order and give order today i lose my job because in my jio sim not working internet services i lost of time call customer care but not giving service
Please help me