Reliance Jio Infocomm Complaints & Reviews

I had recharged my jio number for the 555 rs plan
(555 with 50 rs voucher) on 28th feb 2020. I did not receive any sms from jio confirming the recharge. The paytm transaction id (Wallet txn id) for the payment of rs.555 (555 plan - 50 voucher) is [protected]. Please resolve immediately.

Repeating the details
Mobile no:
Date of recharge:28th feb 2020 in the morning
Mode of recharge: through myjio app and paytm
Amount of recharge: 555 rs (555 plan - 50 voucher)
Jio transaction id:bv00001cdu6j

I have terminated my jio fiber connection and they have tooked my ont device from my home.till now i have not yet received my refund that is 2500/-.till now they are keep saying its on process.i have called customer service and they are putting my call on hold.i need the money bank.my jio fiber registered number is [protected].this is second time i am filing complaint there is no response from jio till now.

They first slowly start with small amount and they will ask you to pay high amount if we refuse to pay they said they will cancel our job and they don't refund our money it's waste of time and waste of money please aware of this calls and person's... Take action against them phone number:[protected].. He will manage as 3members with different modulations

Hello
Just 3 days back i made a recharge of rs.594 for reliance jio phone. Actually i made a mistake instead of doing for jio sim did jio phone tariff. So that didn't applicable for my sim.

I called the customer care and told the problem they were not even understandong my problem. I asked them to revert back my money as recharge was not useful. Instead they were telling i need to buy the jio phone to use the recharge. Real fun.

Other network when we did the mistakes the will be returned and the customer care works according to this alreast they give some suggestion. But here no proper care at all

This is really shameless as they running a huge network with so many clients. Can't they recharge within the same provider

What the service they are providing for the trusted clients.

My 594 was wasted without using it.

It was optional to jio customers to apply for jio prime membership.
But now jio has made rs 99 per annum compulsory to all customers as lrime membership subscription.
Also jio has made iuc topup compulsory with basic plan even we not requre any iuc topup.
Jio should provide the rs49 plan for jiophone without iuc topup.
Jio should remove the prime membership compulsion from recharge service.

We have received recharge request for your jio connection. Transaction id : br0004706o3y
Please keep this transaction id for future reference. Once the recharge is successful, you will receive a confirmation message.
To check recharge status, click https://www.jio.com/recharge_history or dial 1991 from your jio number.
I have recharged to wrong number please i want to get my money back.

Dear appellate,

I was using jio post paid mobile number [protected] in early 2017. After few months i made recharge of 400 + 309 for 84 days. After 84 days phone services were discontinued. I understand from customer care that rs. 400 was security deposit as you have post paid number and recharge of rs. 309 for 84 days of validity as per plan. I called to customer care to close the number but they told to visit jio store for connection surrender. Jio store is telling that customer care will help to close the connection and refund of security deposit rs. 400.

In your mail dated 25 ma 2018 you have confirmed that

"
Jio number has already been disconnected on[protected].


Further, i have registered a service request for the refund of security deposit with reference number sr00000l86wj.

"
Today i. E. 21 feb 2020 i am still getting message for pay outstanding amount. Could you please check back end what went wrong.

If any outstanding still showing in your system please let me know the reason and adjust with my security deposit or refund the amount.

I do not have any outstanding. I have discontinued to use this number in 2017 and is was closed in your system as well you have confirmed also.

Please resolve the issue else i will reach to consumer court for fraud and harassment to consumer.


Thanks and regards,

Ajay dubey
[protected]

Hi,
I have recharged a wrong number instead of my number. I request you to either refund or recharge the same amount on my number. I recharged today i. E; 21st feb 2020 at 8am in the morning to this number [protected] (Wrong number). Request you to transfer the recharge to [protected]. It is a humble request as the recharge amount is very huge for me rs 555/-. Please do the needful.
Thanks,

My name is nisar khan and i have a jio sim card [[protected]] which had lost on 19th'feb'2020, around 4 o'clock. When i visited your (5l-172 near 4-5 chowk n. I. T, faridabad, haryana 121001) location office for new sim card i have met with mr. Mukesh [insolent] he said he is unable to to update alternate contact for otp and without otp he can't do anything he asked me to call customer care and get alternate contact number updated, i did as guided, when i called customer care they said this can only done by store person. When i informed mukesh to update alternate contact of my freind as informed by jio customer care, he started shouting and used abusive words meanwhile i was on call with customer care representative mr. Mihir and at the same time your jio store owner said "do whatever you can but i won't entertain you, if you will be here for one more minute i will forget who you are and this is jio store although he said you that i am not obama[ex president usa] and i can wait 2 days for sim card. I request you to please take out call recording and listen, exactly what he said. Mr. Mukesh [insolent] and the store owner [insolent] has used threats, insults and verbal intimidation on a routine basis at work. His behavior has extended to many people although i speak only on behalf of myself.

So i want to ask you few questions here:

1-if a jio customer want your service than he should be at good position like obama as he said insn't it?

2-i guess jio is mostly used by middle or lower class segment but if jio customer has to face people like mukesh than so sorry i will go for another service provider.

I believe that the entire nit faridabad circle has been affected by this atmosphere of negative and threatening behavior. I trust in your discretion and promptness in addressing and mediating this matter as soon as possible.

I want strict action against mukesh [insolent] and his co-worker.

Best regards

Nisar khan
[protected]

Sir, in our area network is very low, in day network connection or internet connection is good but in night internet working very slow, so it is very difficult to check or search or play at night because of poor internet, please provide us a very good team of your member and check our service and towers, at first time your service is good now a days it's going worst.

Hi sir,

This is vinayak patil r/o walsang taluqa bhalki dist bidar i ma writting this letter to inform you that in our village we don't have jio tower because of this we are facing network connectivity issue and in some time emergency we are not able to cotact our peoples in village. Please take this matter as serious and provide jio tower in our village.

Note :- our village president is uneducated even she is not able to make signature hence sending this complaint on behalf of our village please call me on [protected] and [protected]

Sir,
We have been facing network problem of jio since one month. The name of this area is - town-sarthebari, ward no-2, pin -781307.in our town we are unable to use 4g data due to lack of good network. We have been complaining this problem to jio customer services since 1 month but they are not willing to solve our problems. What is the reason that jio is cheating us? Please investigate this matter as soon as possible.

Hi sir,

I am being harassed again and again from following numbers [protected] (Calling continuously day and night since 19th feb 2020 also dropping messages), [protected] (Many calls intermittently but last call was on 16 feb 2020). I guess he is the same guy and using different numbers to call and harass. I want you to insect this and block his sim and number or at least block him from calling my number.

I have cancelled my jiofiber and they have taken the device from my address and i have not received my refund amount that is 2500. They keep telling me to wait for 60 days 90 days. They are not giving proper information. When the engineer has taken my device they told me i will get the refund within 10 working days and till now i have not received my refund money.

Respected sir
My name is nagendra singh and my jio number is [protected]. From last 15 days i am facing issue in internet speed. I am getting very slow speed. Sometime it gets ping on 0.1 kbps to 10 kbps. I had called the customer care but they are not raising my complaint. Every time they said that it will get up to the mark. Kindly do something about this matter. Otherwise i am going to change the service provider.

I have recharged my jio number through my jio app using phonepe. On phonepe it is shown that transaction successful. 349 rupees is deducted from my bank account through phonepe. But jio is not recharged. Please help me. Refund my balance. 349 rupees is paid to reliance jio infocomm. I called phonepe customer care, they said to talk with jio. I tried to contact with jio customer care but they didn't give any answer.

I have been loyal customer of jio for couple of years. However, i have surprised the way customer care members attended the call.
Today morning i made recharge of rs. 297/- for internet data. After recharge, i was checking for the network. Then i realized it was wrong recharge called jio phone pack. Then i called customer care & told them resolve this issue by virtue of paying extra money from my side to get the right plan for my smartphone or else refund the money. However, they were just ignoring rather the accepting the fact that it's common mistake which can be done by anyone.
So i request, please refund the the amount or adjust the same amount for my plan.
I expect the swift resolution to this.

Network jio, place jeypore, kamala medical down, mg road.

I purchased an almost year long plan of ₹1776 for 2gb per day at 4g speeds. But since past 4days i. E. From 13th february 2020, my network is weak and exhaustingly slow.
I have called the customer care where i do not get any satisfying answer.

This speed of internet connection take very high time, even for small data operations such as email, messages etc

On 6th dec 2019 i had disconnected my jio fiber and on 8th dec the engineer took the router and it almost 2 months i have not received any refund and i had call jio customer care many times but they only say that we have raised issue and they only give me the service request number pls see to it as company says in its website thta refund is processed in 45 days but here it is almost 60+days over

I had to recharge for my jio phone no. [protected] for amount 75 but instead recharge was done for my jiofi no. [protected]. Also i had already recharged my jiofi with 251 plan. So currently internet is not working properly through my jiofi due to wrong plan activation.
Please resolve the issue and refund for the wrong recharge done so that my actual data plan would work on my device.