Reliance Jio Infocomm Complaints & Reviews

I have recharged my jio number with an amount of 249 on 13th january as my plan was about to expire. My amount got deducted from my account but the recharge was not done neither did i get back my money. I’m trying to reach jio but their service is not properly organised when we call to that jio customer care number
And i did the recharge to the number [protected] which has no plan now.

I'm complaining about weak network connection in my village.in my village very tough to get network signal, we are climbing hills, trees to get network connection. Some times we are getting the signal outside of our homes that only 2g signals even that also not connecting properly, voice breaking, signal drops like this we are facing so much problem. If some one gone to hospital to neighbor city its very critical to get his status. So please its my humble request on behalf of my village members, please install the network in my village. Whatever support you required we will provide you. We want network installation

Sir i had a wrong recharge done on my no [protected]. I want to get my money back so that i would recharge correctly. Please return my money asap it's urgent. As my money is hard earned money. I want to recharge with different plan instead of rs 599 plan which i have done on 12 jan 2020. So please return my recharge amount so that i can recharge accordingly with right plan asap.

Hello there, I've been using Jio approx for 2years but I had no complaint about it. But from last week in our area at night internet speed is very slow. Even it takes time to browse a website. And also when there is a power cut in daytime as well as night we're not getting network signal and this time also we are facing so many problems. Please help us by boosting internet speed and signal also. And provide 24/7 network services. Thank you.

Respected company employees, i would like to blend a complaint about the jio network bad connection in my locality. Sir kindly fixed this.. Kangpokpi, lungphou village 795129.. It's been more like a year when jio takes over other telecom services in my area.. For the past few months it's at its peak but when many customers come to use the jio. The company could not stabilized the amount of data for consumers. Its been mostly a week the network connection fluctuate like an hour good to bad. Its very very hard for consumers like us to face this..

On 13th Jan 2020, I have recharged my mobile number [protected] for rupees 199, i have paid through SBI Internate Banking. its successfully recharged. but i could not received activation message. I am unable make any call. I have attached sbi payment statement. I have call customer care, but customer care number also not getting connected.

Since a week i am facing internet speed issue. When i talk to customer care they tell it will be fixed soon and dont give proper reason. The network bar decreases when i turn on the mobile data. This is so rubbish network now.. Compared to before. Plz take action on this issue and help your customers use the service properly. They take 200rs/m. Help us.

My mobile no. Is [protected].
As per their offer at the time of recharge i am entitled to get discount of rs.50/- per voucher if i recharge from my voucher of their mobile app, but after recent hike of tariff they are not giving the said discount at the time of recharge from my voucher of their mobile app but asking for redeem the voucher. Even after redeem of voucher i am not getting the said discount.

I have cancelled my jio fiber Plan but router is not getting picked up instead of giving specific timing.

I have cancelled my Jio Fiber plan on 25th of december 2019 today it has been more than 2 weeks time but no one has come for the router pick up as this is the next step for closure of connection followed by refund.

I have made several complaints to their customer care team still the issue remains as it is.

Wrong SMS charges on 31st Dec 2019 attached evidence. 13 days 9 reminders by email to care . 6 replies from care but amount not revert yet.

Please provide 100 times amount revert as I had faced problem.
Please provide amount 3000 as issue not resolved.
Very poor company customer care. 3 times called to customer care, 6 persons attended and revert on email but no solution no time line. please help.

I had done reliance jio recharge rs. 559 in my mob no. [protected] but service provider has not received the amount they have stored the network my recharge details has been shown as bellow please provide the network services.

Payment.555
Payment ID. [protected]
ID. IWDRC[protected]
Please provide the services for me .

Regards,
Kapil

Hi, i m rohit jain and have done recharge for [protected] with 2020 jio plan on 8 january 2020 from gpay, in receipt it’s showing amount has been credited to jio same in bank statement, but when i call jio customer care they are saying they didn’t got any payment.
I have attached both screen shot for reference...:...
Xxxxx...
Zxxxxxxx
Zzz

I am not getting signal strength totally from continuously. It's showing no signal and emergency calls only.in my area of h1527 global textile market near, bela mill compound, bombay market rd, sahara darwaja, umarwada, surat, gujarat 395010 only. There is a tower outside our shop but when inside the shop there are no signals and only emergency call shows. I made the phone call to jio customer care and gave me 48 hours. It also expired and no phone call yet.

[protected] i recharge my jio mobile number [protected] recharge jio website and recharge plan 199. recharge process successful message display and bank amount detected message send from my mobile. the bank detection transaction number RR NO:[protected] POS_Mumbai M[protected]:46:58). but not recharge ...

Hi,
My data got exhausted today.in my jio app it shows me to recharge the plan. After clicking the get booster option in home home its redirected to plan recharge after that i recharged for rs.1001 (Plan cost +gst). After completing my recharge still i cant able to use data its showing 0kb remaining only. My plan not yet activated. While i am speaking with customer care they are said "you are supposed to wait for 3 days for activating that plan". Then whats is the use of that recharge???

I received a fraud call on 9th jan 2020 around 2:15pm and said they were calling from a online shopping site and since i had applied for refund, they had called me to inform about it. They asked for me forward the texts they send to different number and once done i would get money in my google pay is what they had told. 3 times they sent the message which had alpha numerical characters. 4th time i received a google doc link and asked me to fill details i. E., name, amount to be refunded and upi id. I was unaware that they would use the upi id. Later 20000 rs was debited from my account in seconds. I sincerely request you to help me get me back my money.

I'm hereby using jio fiber connection from July 2018 with provided free installation and free device with security deposit of certain amount, now due to my location change i have requested my termination request of my connection which was delayed and done only after 7 working days and it was was around 23rd December 2018.
I was assured that device pickup will be occurring with 24 - 48 hours of time and refund will be done once bank details are informed to pick up person but its almost 15 days and no responsibility was taken from jio care or by jio team and jio care gives regardless reply daily like request is open but its really bad of forcing customer to keep device and avoiding refund by the other terms.
I'm currently in situation to move out of city and i was indirectly denied to get my refund.
Its really bad for a telecom company by making an instant installation within 4hrs of callback and now delaying 15 plus days for getting device back.
This above mentioned situation clearly states that the concern team is not worried of customer service and they deliberately refuse to get device back and ignore refund
I have hereby attached my call history to jio fiber customer care and even ready to submit the call records if necessary

Mere paas jio se ek call aya tha or bola tha jio store incharge ke liye interview hoga or main interview dia tha or select hone k bad kaha ki 2050rs pay karna hoga main ne pay kiya or uske bad kaha ki 5940 rs training or dress k liye pay karna hoga main pay kiya or fir kaha ki 7500 pay karna hoga verification k liye or uske bad or paysamanga likin main nehi dia toh kaha ki oh refund nahi karenge aab aap batainye ki main keya karoon??

I have recently (Last 5 days) began to experience problems in using jio services ;after a new reacharge for 399 on 31 december. The daily limit offered is 1.5 gb and this gets completed exhausted in one or two hours without even switching on data with me absolutely using zero data watching no videos and with all auto updates turned in my phone. I have complained about the same for three times in myjio app and there is no response. This is highly unprofessional and never expected from such a reputed company. I hope my issue is resolved at the earliest or i would proceed to port my sim

Sir, Maine apna mobile recharge Kiya date:6 /01/ 2020 ko 08.58 AM Par Amt. 2020 rupaye ka. Sir mujhe ek recharge voucher Mila 09.02 AM Par maine Voucher ko redeem kar liya lakin Mujhe abhi tak nahin mila.
Sir Maine screenshot ki photo share kar raha hun