Reliance Jio Infocomm Complaints & Reviews

My name is sanjay srivastava. I have postpaid jio number [protected]. I recharged it with ₹249 jio pre-on-post service at 19:30 on
23/05/2020 through myjio app using paytm upi. It showed payment successful and money was deducted from my account. I received a message that my request was received with transaction id : br0004d699mm but even after 1.5 hours no recharge has reflected in my account.
I have been having problems like this since past two monthd.
What should i do next? Please resolve.

Im done wrong recharge of jio phone on my smartphone by mistake i want recharge another phone no. of my brother i.e. jio phone no. recharge of 75rs that recharge done on my own no. that now i show as upcoming plan

Hello, iam here today to make a complaint about no network coverage in my area.
Here im lamahatta dist. Darjeeling there is not even a single tower installed and due to this there is no service of jio due to which internet connection is very worst.
I personally prefer jio but if i continue to face this problem then i would like to switch to vodafone because as compared to jio vodafone provides better service in my area.

Sir please take an action about jio telecom.
They provide bad network services and bad customer service.
I was complaining about it in many times but they take it very easily.

They tell me everytime same words.
Please sir do something reliance jio telecom company provide very bad network service.

And when i complaining them they
Can't take any action.
Please sir do something.
🙏🙏🙏🙏🙏🙏🙏

Jio is making fool of their customers by sending the the sms stated that "as per government instructions internet services have been stopped in your area till further notice. Reginf"
While in actual data services are not affected in my region.
When i talked to jio care they said a lot of jio users are in your area. Same reply again and again.
Same problem occurs before 12-15 days.

I have been using jio from past three years i have complained many times but the customer care always says that they will solve in issue in 80days while in 70 days my data pack gets exhausted they never solve the network issue and the highest data speed i get if i am lucky is 110kbps in a so called 4g network i have to stay up all night to use my daily data after everybody use it and go to sleep than i get to use it how many days can i stay up all night to use my daily data did i recharged a night pack i do not think so throughout the day i can't even load google page so i decided to stop using jio services but after three months i started having same issues with my vodafone no so i again ported it to jio and made a huge mistake now the jio is even slower than vodafone and i am facing the same issue which i faced with my previous jio no i can't even load google now i am stuck with jio and the customer care says the same thing problem will be solved in 80 days while my data pack is of one month what should i do i can't even port back to vodafone which i want to but i have to wait till 90 days my no is [protected]

Hi,

We would like to lodge complaint on behalf of residents of palam colony near pakora park street no - 42a, new delhi - 110045 and thereby putting the life of residents in vicinity in hazardous situation.

What is the processes to remove unuthorized mobile in local area, as they didn't taken any permission from local public.

Also confirm you that, sdmc as issued letter to remove that tower but after some time that engineer is transfer from there job and new engineers has issued new letter to owner/jio for installation tower at there premises..

I just want to you that there tower is not harmful for local public as this is residence area

I have complaint against jio services. Due to mnp regulations, jio disconnected all my phone services from mobile number [protected] and suspended all my plans completely. I have 2-month recharge done already on my mobile number [protected]. There is confirmation from jio, that my sim will be reactivated once the payment is cleared for the previous pending airtel service. My payment is cleared 2 days ago, yet none of my services are reactivated. I have been told that i will have to again buy a new sim for the same number [protected] and fill the monthly plan again. Why this was not communicated to me over email that i have to reissue new sim and fill the plan again. Isn't this cheating to customer? There is no pre-notification from jio, that my sim will be terminated. After termination, there was reactivation message confirmation and now after full payment and clearing my due at the other network, they are not reactivating my sim. I am getting revert that i will have to buy a new sim by paying rs 99 and fill the monthly. How much cheating they will do.

Dear friends...

I want inform to all, i got message from quicker jobs regarding job for reliance jio. Then i call the given number they i talk with megha: 977_3844_302
Regarding job she said, job for store incharge post please share your details. (Please check attached image screenshot). After that she is demanding 750 rupees for call letter i pay 750 rupees.

Name - istiyak
A/c. 732_5000_[protected]
Ifsc code - punb_0732_500
Punjab national bank

Then she said now you have to talk with mahi saxena : 8929_5012_79. She said check mail there is confirmation letter is come and there is 750+1500 you have to pay written. I say why 1500 now she said courier will dispatched to your address this is courier chargers and you will recived you offer letter you can join. Then i pay 1500/- then after pay she send the letter and then there again mention pay extra more 2500+ 4500 for next process. I dont trust this job i demand please refund my amount she not giving... So this is a fake job i realize now i want my total

750+1500=

Mob. No: [protected]

I have concern regarding reliance jio number has been disconnected having more than 1600 /- balance without any information sent before disconnected!

I have already contacted care received reply as send an email to get solution but email also no response from jio network!

As per trai a number having more balance can't be disconnected but this is different happened without information!

Immediately initiate necessary action on reliance jio network & reactivate my number with balance of rs. 2000 /- or 1 year pack activated on that number!

Hello sir this is harish from ajmer rajasthan.
I use jiofi for internet at my place but every time my data is stolen and when i call 198 to file my complaint they dont register it saying that we cant file complain for this small issue and when asked to transfer the call to zonal head they dont even do that please help.
Kindly tell me how can i change password of my jio wifi also please register my complain and take strict action against this
Customer staisfaction is must for any big or small firm

Dear sir/madam,

With due respect i would like to inform you that i have recharged my jio number 9619073* with the amount of rs.1299 today. The locking period of this recharge voucher is 336 days from the date of recharge. Now my current plan is rs1299- 12m -24gb.
In my jio app i do have some vouchers available in my account where prompt gb rs.0 is available where 1.5gb/day add-on expiry (I[censored]nredeemed) : 3 months from date of credit.
While trying to redeem is am getting error: "this jio number does not have valid plan to recharge the selected vouchers".

While talking to customer care ms/mr. Nayan it cannot be redeemed and there is no such terms & comditions mentioned in my jio app. Screen shots attached for your kind information.
Please help us in this regard.

Regards,
Piku adhikari
Assam.

Hello,

I have choosen a wrong pack for my smartphone. I used a jio sim no [protected] in my phone but i reacharge a pack for 594 + 50 rs top up voucher for jio phone instead of my smartphone.
So i request you to cancelled my this reacharge and refund me or change this pack.
Please help me
Thank you
Sagar bhutra

The reliance jio site is down but the service deadline was coming up so i recharged via paytm which promptly deducted the money from my wallet but there is no message from jio on the same and the service is disconnected now. Please resolve the same at the earliest. My transaction id as per paytm: [protected], order id: br0004bnt0k8, for phone no: [protected].

Hi,

I wish to raise the following concern with you:

I recharged with a Rs. 297+ 10 plan that showed up on my Jio App for my Jio hotspot.
The recharge was successful and the money deducted. However, the hotspot did not work
When I called the customer care, I was told to recharge with a compatible plan as the plan will not work.
The same day I recharged with Rs.149 & the hotspot started working.
However, the amount of Rs.297 + 10 - which did NOT work & is incompatible with my hotspot was never returned.
I have written multiple times to the customer care but with no avail.
I believe in the first place, it shouldn't have let me recharge with an incompatible plan from the JIO App. If it did & found it to be incompatible, at least be courteous enough to refund my money. The mail chain is attached below for your reference.

I request you to please help me get my hard earned money refunded ( Rs. 297 + 10) which has never worked on my device.

The number which was recharged for was [protected]

Regards
Vidyadharan

My name is jaswant swain. I am a student of bca.
My problem is my network connection is very very poor & average speed is 50-80kbps.
I am trying to contacting jio for my problem. The jio company doesn’t any action on my problem.
Now i am registered 2 complaint to jio (1st sr000010muvb at 26/02/2020 2ndsr000010rqlg at 11/03/2020).
The jio team not taken any action.
If my problem is not solved, the company refund my money.

I had recharged my jio number [protected] for the 555 rs plan on 14th of march 2020 through amazon pay. I did not receive any recharge confirmation message. I contacted amazon for the issue, they said i need to contact jio as payment is successful to jio but jio is not reachable through any of their specified numbers 198/199 and others and their live chat is useless as it is a chat box with no human interaction and my query is out its understanding.in short you cannot contact jio for any complaints. The upi transaction id for the payment of rs.555 is[protected]. I am unable to make any outgoing calls in spite of recharging it. Please resolve it

Regards
Sanjeev dash

Yesterday, by mistake i recharged 251 rupees plan instead of 249 plan. When i realised the issue i immediately tried to contact your service but couldn't get through robotic call. Please replace my recharge plan from 251 to 249. It was grief mistake. I was in hurry and could not go through the big recharge plans. I recalled the plan and instantly recharged. Later, realised my mistake. Please help me asap!

Plan is not activated yet. So it can be reversed.

I have recharged my jio number with 555 plan. I want to deactivate it before activation on 10th march 2020 @ 6:51 pm and go for another plan. I want to get the 555 refunded.

I'm not able to cancel the plan before activation also. Kindly look into this issue. This is not fair on jio's part, not showing a deactivate button on app even before activation.

I had recharged my jio number [protected] for the 555 rs plan
On 7th of march 2020. I did not receive any sms from jio confirming the recharge but the netbanking showed that the recharge was successful. I am unable to make any outgoing calls in spite of recharging it. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 7th march 2020 in the evening
Mode of recharge: through netbanking via sbi bank
Amount of recharge: 555 rs