Reliance Jio Infocomm Complaints & Reviews

Mere paas jio se ek call aya tha or bola tha jio store incharge ke liye interview hoga or main interview dia tha or select hone k bad kaha ki 2050rs pay karna hoga main ne pay kiya or uske bad kaha ki 5940 rs training or dress k liye pay karna hoga main pay kiya or fir kaha ki 7500 pay karna hoga verification k liye or uske bad or paysamanga likin main nehi dia toh kaha ki oh refund nahi karenge aab aap batainye ki main keya karoon??

I have recently (Last 5 days) began to experience problems in using jio services ;after a new reacharge for 399 on 31 december. The daily limit offered is 1.5 gb and this gets completed exhausted in one or two hours without even switching on data with me absolutely using zero data watching no videos and with all auto updates turned in my phone. I have complained about the same for three times in myjio app and there is no response. This is highly unprofessional and never expected from such a reputed company. I hope my issue is resolved at the earliest or i would proceed to port my sim

Sir, Maine apna mobile recharge Kiya date:6 /01/ 2020 ko 08.58 AM Par Amt. 2020 rupaye ka. Sir mujhe ek recharge voucher Mila 09.02 AM Par maine Voucher ko redeem kar liya lakin Mujhe abhi tak nahin mila.
Sir Maine screenshot ki photo share kar raha hun

I have done the payment for recharging my Jio phone number through Google Pay UPI. Rs. 329 money got deducted but recharge was not done.
Could you please look into the issue and refund my money.

Details below:

Payment is done on: 07/01/2020 Time: 06:30 p.m.

From: Master SHUBHAM SANJAYKUMAR PALIWAL ([protected]@okhdfcbank)

To: RELIANCE JIO INFOCOM
[protected]@citibank

On 31/12/2019 I have paid Rs 2020.00 (Rupees Two thousand twenty only) from my SBI saving account no [protected] (Transaction reference[protected] 1GAHTQJL09) towards prepaid JIO recharge to One97 Communication Ltd but recharge was not successful. The amount have already been deducted from my S/B account and not yet refunded. Tried to call customer care center various times but no one picks up the phone. Also the mail sent to e-mail address indicated in the web site gets bounced.

May please look into the matter for refund of Rs 2020/- at the earliest.

Mob no :[protected]

Sar, Maine apna mobile recharge Kiya date:6 /01/ 2020 ko 08.58 AM Par Amt. 2020 rupaye ka. Sar mujhe ek recharge voucher Mila 09.02 AM Par maine Voucher ko redeem kar liya lakin Mujhe abhi tak nahin mila.

Aaj mene apne mobile no. [protected] pe 155 ka recharge phonepay upi se kiya. Or mere a/c se amount bhi cut gaya jiska mujhe msg bhi aaya hai but abhi tak mere mobile no. [protected] par recharge nahi huaa hai or na amount mere a/c me wapas aai hai. Customer care pe bat ki unhone 3 hour ka kaha tha but 8 hour se jada ho gaya hai.

I received a mail from consumercomplaints that my request is forwarded to relience jio infocomm and i will receive a call from them regarding same. But, i have not received any call or response from them.

My complain was regarding a failed upi transaction in which an amount of rs.505 was deducted on 31/12/2019 at 3:32 p. M and is not refunded back till now. The amount went to [protected]@citibank. But both jio & citibank are not ignoring the fact.

Please refund my money back. This is very unprofessional & unauthentic way of dealing with customers.

I got jio fibre installed at my home on 13th december 2019. Initially, it was all fine and didn't notice the issue. When i noticed issue with slow speed (When i still have high-speed data available) and issue with tv set-top box (Whatever i do, it takes movies language to tamil or telugu). I am able to change the language on the phone. But it's not possible to change it on tv. I tried every possible way but no solution. Then i tried to contact customer support:
1. First i tried via numbers provided for complaint:[protected], but it always goes blank. The phone get connected but no response from the other side. Although they have mentioned its 24x7 still i tried in working hours, but the same result. No connection. I tried from other numbers as well.
2. Then i tried to check their website to chat with customer support, but there they have mentioned that live chat can be possible via the mobile app (My jio) only.
3. I initiated live chat from app, initially chatbot suggested solutions, but with some possible ways, i found a way to connect with personal assistant. I waited for 1 hour but no one connected. This was on 23rd december 2019. I again visited their website and filled up email section on their contact us page. I wrote to them about my issue and sent emails and they mentioned anyone will get back in 24 hours. Today is 6th january 2020 and i haven't heard back on email.
4.in the meantime, i tried on call and live chat but no luck. Their live chat is worst. When you initiate chat sometime there assistant comes after 2-3 hours, but you never get to know that support has replied on chat. They wait for 2 minutes and close the chat. It's not possible to be online when you don't know when they are going to connect. The same thing happened 5-6 times on chat.

I had recharged with rs.399 plan through my jio app for my number -[protected].
The payment wad done through rupay debit card, paytm payments bank ltd.
The bank confirmed that the merchant received the payment but still my number was not recharged.
I tried calling jio multiple times but they did not answer. I want my refund.

Kindly look into the issue as soon as possible.

I was facing problems accessing youtube and complaint about it to the customer care, but they regard it as network traffic. But at same time access of netflix, what's app, etc was fine. So, used wehe app to confirm network throughout (Results are below). Please check yourself too with some up-to-date app (It's my connection output) in up east. It might be violating net neutrality terms.

Worst experience ever since i listened the new tariff plans of jio.
Starting 3 months free to new user was the 🍭 lollipop to attract people to join as many as possible.
That plan worked out very well and people got habitual to unlimited data and voice call, this was the reason behind that.
2nd reason was to destroy every other telecom companies like idea, airtel etc.
Now jio increased the amount of tariff and peoples have no choice to continue habit of internet.
I'm going to port my jio number to idea today and suggest you all guys to port yours as well.
Stay away from jio friends, it is injurious to health and wealth as well.
By jio

I have recharge my jio no.[protected] through credit card rs.199. But not receive recharge balance.
As i escalate the issue to jio customer care the replied that we unable to resolve wait for payment or make another recharge. This is not the way to talk.
I cant understand how is this possible. That my mobile number is of reliance jio i done the payment to reliance jio of rs. 199 for recharge and got sms from airtel that my recharge amount is not valid recharge for 248.
I have transaction id i made payment.
Whether it 199 or 2cr money has value. So, please resolve issue and give feedback on same no.

They need to be clear about their plans. What ever they have declared about their jio fixedline broadband it not clear. Before i thought we will get hotstar, voot etc will be free with the plan but i'm reality it is free only in jio stb not in other device.

They promised jio stb is free, but when you order, the order will be placed without any recharge but while delivering the delivery boy push you to recharge.

This is one such incedent. We got to know after taking the services. But before they are not clarifying anything. That's their business, to make fool of the customers.

Kindly escalate this to the company.

Jio fiber service request references:-
Service request nos: sr00000zwx8p; sr00000zw02n; sr00000zva2z

I have been following up with jo fiber services in delhi since 16th december 2019 to get services as promised for the hefty amount taken from me.

Before taking money 100 mbps speed was promised; after collecting money it became only up to 100 mbps that too on wired connection!!!. What i am getting, is hardly 20 mbps on wifi; that too within a radius of 2 meters or so… connectivity in the adjacent room in practically nil…. Naturally, 20 mbps and practically nil beyond 2 meter radius, obviously come within “up to 100 mbps” promised by jiofiber!!! ; so jiofiber service people are helpless in may case….

They have already collected rs 14, 521.84 from me and just closing all service requests without even bothering to attend.

Initially one service person came and told me that the router installed at my home is outdated and he will get it replaced in a day or two… after that there is no response at all.

I strongly recommend to all – *never go for jio fiber services*. They are only giving false promises. There is no customer care at all. You will only lose your money by subscribing their services.

Regards
Ravindranathan

On 02.01.20 i recharge on my jio number[protected] rupees 555 but not recharged in my number, tid[protected]/e, ref[protected], please refund my money, i paid money with my debit card. I am waiting your response. When i recharged there shown if not recharged them money automatically returned within 48 working hours but till not money received. I am your customer please take action and refund my money

I am using the jio fiber from 27the august 2019 and i have paid a refundable caution deposit of rs.2500/- now, on 19.12.2019 i would like to surrender the jio router. Because they have not provided the modem for more than 5 months.

I regret to inform you that from19.12.2019 for more than last 13 days i am sending the mail & calls to customer service center they are simply delaying timing. But, no one has turned up for removing the router. I don't understand about the undue delay.
Company nos.
Sr00000zr5ls on 19.12.19
Sr00000zwx2h on 31.12.19
R radhakrishnan
[protected]

Hi sir,

Dates of incident - 31st december'2019, 16th december'2019, 3rd january'2020
Desirable resolution - refund

My jio fibernet connection is registered with the number +[protected], i have given a deactivation request on 15th december 2019. Initially they have given an appointment to collect the router and provide the refund, however it did not happen. I had again made complaints 3 times similarly. When i call the customer care, even after me talking to them politely, they just keep me on hold and don't allow me to talk to any supervisor.

This has been a repeated request and nearly 3 times because of their false schedule i have got loss of pay in my company where i am working. Jio still has not even called once to come and collect the router and provide refund as promised.

Supervisor name: santhosh
Complaint number: mr-00-00-qfxhha

I am akhil and i tried to recharge my jio number and the transaction is processed by your payment gateway. My money was deducted but recharge dont happen. I have contacted to jio customer care they said to contact respected bank team.
So please check the payment and refund my money.
I am attaching the screenshot of my transaction for your reference.

My number of hii is [protected]. Yesterday my data was exhausted and it will reset at 2:00 am according to company but in morning of 03 jan 2020 at night 1:15 am i got the message that my data of 03 jan 2020 daily data exhausted. When my 03jan data will be reset at 2:00 am so how it will exhausted in night 1:15am.आपने अपने जियो नंबर [protected] पर उपलब्ध दैनिक हाई स्पीड डेटा कोटा 2 gb का पूरा उपयोग 02-jan-20 22:06 तक कर लिया है| कोई एक्टिव रिचार्ज प्लान न होने पर डेटा स्पीड कम कर दी जाएगी|आपकी डेटा स्पीड रात्रि 2 बजे तक रिसेट की जाएगी| डेटा बूस्टर से रिचार्ज करने के लिए क्लिक करें http://tiny.jio.com/DataBooster और हाई स्पीड इंटरनेट का आनंद लेना जारी रखें| अपना वर्तमान बैलेंस, वैधता, प्लान के विवरण और नए ऑफर की जानकारी के लिए डायल करें 1991. Then i got this message from jio.आपने अपने जियो नंबर [protected] पर उपलब्ध दैनिक हाई स्पीड डेटा कोटा 2 gb का पूरा उपयोग 03-jan-20 01:17 तक कर लिया है| कोई एक्टिव रिचार्ज प्लान न होने पर डेटा स्पीड कम कर दी जाएगी|आपकी डेटा स्पीड रात्रि 2 बजे तक रिसेट की जाएगी| डेटा बूस्टर से रिचार्ज करने के लिए क्लिक करें http://tiny.jio.com/DataBooster और हाई स्पीड इंटरनेट का आनंद लेना जारी रखें| अपना वर्तमान बैलेंस, वैधता, प्लान के विवरण और नए ऑफर की जानकारी के लिए डायल करें 1991