Reliance Jio Infocomm — Relocation request pending from 11 days

I placed a request for relocation of my jio fibre connection on 30/08/2022 and got a slot for 04/08/2022, nobody turned up and the relocatiom request is continuing to reschedule even of now. Nobody at the customer care is taking the matter seriously and im payinv for services im not even using. I want refund of the charges amd.relocation. kindly lool.into the matter.
Fibre id [protected]