Reliance Jio Infocomm Complaints & Reviews

Showing date uses of 552 mb in 3 lot and 390 mb in 1 lot on 2 days within few hours, is it even possible? Whereas only using it for mailing and browsing purpose no video or song streaming at all...is JIO faking data uses to force customer to buy add on packs..??? And do they don't have a simple option to raise complain against it in their app

Sir, i was registered for jio fibre connection on 4th october. I paid 2500rs security deposit to jio agent chitikireddi narasimha naidu. He took my money and escaped. I provided all my pan and personal details to him. He told me installation was completed by techical team by evening. I called him within 1 hour and requested him to cancel the jio installation because act fiber is better speed nd quality service than jio said by my neighbors.. He told me that refund will be credited within 1 week. I paid money to his phone pay number [protected]. It has been 4 weeks but my money was not refunded to me. I provided my bank details to him for refund. He told me stories every time. He is escaping without giving my money.. He used to told me i will give u by tomorrow and when i get his salary. He is not answering my calls. I didn't get money when my sister is in ill. I was unable to pay medical expenses because of him.. Please solve my problem sir.. I attached some details about him and proofs. Thank u sir
His contact no:[protected]
Mail i'd: chitikireddi. [protected]@ril.com
He work as assistant manager in jio fiber. Location:opp. Hsbc bank, siripuram, vizag, andhrapradesh.

Hlw sir,
I am leaving in Bhagalpur . Here speed of jio is very slow these days like on 29 and 30 October.
Taking big amount for recharges and not providing the speed 4G.
They are just looting money from us . Even when we call customer care executives no one is there to answer the call.As I have screenshot the record of speed through fast.com which gives the speed 550kbs. as a average speed which means 69 KBS approx. Which is not even a 2G speed inspite of having 4G full network

Hi,

The complaint is regarding the Jio customer care service girl named "Asha"
She had been very rude to me from the beginning of the call. She did not resolve my issue nor gave me any reasons.
In the middle due to her very wrong behavior, I had to raise my voice and she uttered much. At the end she told me "Do whatever you want" and hung the call. I want to raise a complaint on her to jio care.

When my data is off. Background apps are closed and not running. Data is exhausting almost everyday. This is happening with me everyday without using any internet. The data is off. My internet usage is normally 700 to 800 mb per day because i use wifi everytime. Even background apps, updates are off or closed. So how it is possible. Happning everyday.

This is regarding network coverage in my work place. This complaint was given several times to service provider for the last six months. They always told to wait for few months but it has never happened. My work place is steel melt shop-1, visaakhapatnam steel plant, visakhapatnam 530031.in this area there are other services are having connectivity.

As per above quoted subject, i have done recharge of 347/- on [protected] on 25/10/19.. After recharge on my prepaid number still internet service not working.

Today evening i called with your customers care services as response received you have wrongly recharged on jio phone recharge instead of smart phone recharge..

After 30 mins discussed with care team but didn't help & not understand & meaningless..

I'm not understand what is jio phone recharge or smart phone recharge..

I'm using smart phone user since last 2 years so why recharge not applicable on my samsung smartphone

I never used to jio phone so there is no meaning for this recharge.. And why recharge automatically cancelled..

So humble request you to refund my amount for this recharge else activate my internet service...

If i have paid 347 recharge amount it should my internet service working if i'm using any phone...

I am George issac and I have booked a Jio phone gifting option for my family member and it was a Diwali offer to gift phone to our dear ones it is a kind of voucher .when we book and paid the amount the recipient will get a voucher in his phone. But in my case amount is deducted from account but the gift voucher didnt sented to the recipient by Jio. So that's why I write this here.

Here I attach the details with this..

Booking number is [protected] and transaction id is FV000006OMZV.

I have noticed this issue that whenever there is a power cut in my area the network of all jio customers in my area goes empty. And then after 1 or 2 hours the network gets back to normal again. And when the power comes back then again the network goes off for 1 to 2 hours. Since 4 years i am facing this issue in my locality only. I dont know whether it is a problem of my near by mobile network tower owner or with jio. Please resolve this issue

I didn't know about the existence of jio phones until now. I recharged my number [protected] with a wrong plan of rs - 49. I need my money back because it was a mistake which was done unknowingly. Don't take it light as this is a small amount. Those 49 bucks matters to me. Hence please help me. Please help me to get my money credited back and only then i can recharge with a new plan.

Iam using reliance jio. I want to talk with jio customer but they will cut the phone without talking to customers. It's very bad experience. I never like this attitude by customer care. Pls do the needful action against jio. And thier jio network is very bad and very slow. I have tried many times to talk with jio customer regarding iuc charges they will never connect to jio customer executive instead they cut the phone by saying that please rate the experience with 0-9 and cut the phone. This very bad behavior with customer. So please do the needful action against jio.

My complain is that jio provide me 84day free calling in 399rs. But after some days he close my calling services. So i am very sad plz you help me.. It's two time. So i am very sad. Jio is a very bad company. So i request you that you help me. I says to all jio users that every people not use jio sim. Any sim use but not use jio sim. Jio is a ver cheater.

Order number for giga internet and giga calling services with [protected] is no0000ahlce8

I had cancelled this subscription and received the deposit cheque of rs. 2500/-, but my name is spelt incorrectly on the cheque. I notified the customer service on 5th june 2019.

They asked me to send a copy of my aadhar card, to verify my name, which i did promptly. Please note that they had used my aadhar card for kyc of my application, so it was a human error on their part to capture my name incorrectly on their system.

I have been following up with customer service since june 2019, but they just give some excuse but not addressing my concern. Please do the needful.

Hi today i had done recharge of 399+ 19, total rs.409 of my jio number but recharge not happen and money got deducted from my bank account.
. Time: - 25 october, 9.57 pm
Payment gateway was cc avenue


Rs 409.00 debited from a/c *3127 on 25-10-19 to vpa [protected]@icici (Upi ref no[protected]. Not you? Call on [protected] to report

I done it from jio website url link which i received in text message and recharged from bank upi id.

Ccavenues has requested rs. 409.00 from you through upi. To authorize debit from your account please login to your upi app. To pay instantly click here http://bit.ly/2Qh8kh4.

Please check above details and i request you to help me in refunding my money

I have applied for jio fiber connection with full payment of rs.2500 and they told me that my connection will be installed within a day or two and today its already 10 days and the connection is not installed and they always tell that there are unavoidable technical reasons.
When you ask them about call to their supervisor, they simply refuse saying nobody is available and sales executive whom i paid stop picking the call.
This is just a mental harassment for a customer when they call each day to get the same answer.

I paid a recharge in Gpay for My fruend Jio number of 149 ...but it debuted from my bank account but yet not processed the recahrge amount in my friend's account... I have done this recharge in 19 th October...yet not recieved the confirmation message from jio service...why its happening..?

Sir
I tried to recharge my other jio number [protected] using jio app on 21/10/2019 for amount Rs.349 with voucher discount...
Amount Rs.349 has debited from my account And re charge was not successful.
Pls kindly refund my amount..I submit the same proof down.

My number [protected]

I have done a recharge of 399+20rs from my jio app using phone pe upi and it is done sucessfully amount diducted from bank side but recharge is not processed from jio side so i talked to customer care executive and he said that any amount diducted will be refunded as soon as possible but till now no refund is recived by me. Date of recharge :19/10/2019
Time of transaction :- 8:22pm

I have recharge my jio mobile no. [protected] Today around 2:13 pm by yono sbi lite amounting Rs. 149. Recharge was successful and deducted from my acc. But not yet received any successful message from jio and not yet activated
TID:UH85229912
(oper ref:[protected])

I was recharging my Jio number using Phone pay app and paid using Allahabad Bank UPI on 9th October. My first 3 transactions initially shows pending status and become successful next day. Now, it has been 15 days and my number hasn't recharge with it nor I got the refund. They are saying that they haven't received the money and they have no idea where money is. They are only saying to contact your bank and source from where you recharged.