[Resolved]  Reliance Life Insurance — Policy premium refund

I have purchased one policy from reliance nippon life insurance on 8th august 2021 policy number 53976446 . I have requested my agent Mr.Amit to cancel the policy on 16th aug through whatsapp andstating the policy premium amount as i was not having policy number that time as i had met with a accident and in need of that amount and will not be able to continue the policy, screen shot attached for your reference . Mr. amit informed me that he had informed his team to cancel the policy and the amount will be refunded with in 30 days . After so many followups i did not got my refund and after that i mailed to customer care on 01.10.2021 regarding the status of my policy as i was not getting any resolution from Mr.Amit . The customer care informed me over mail that the policy copy has been delivered to my address on 30 aug 2021 through speedpost and you cannot cancel the policy as it is beyond lookup period. Firstly i did not receive any policy copy as i was not available at that address then how they have delivered my policy copy and to whome the policy copy has been delivered which is at house no k-34 durga colony Roorkee 247667 uttarakhand and i am doing job in pune and that address is also updated at company end but company did not sent the speedpost to my pune address.Secondly when i have requested my agent Mr amit to cancel the policy on 16th aug 2021 then why they had not cancelled my policy . Request you to kindly interfare in this issue and help me getting my amount back as it is already been more that 2 months i have been following up with company customer care as well as executive Mr.Amit but neither i am getting my amount back neither i am getting any resolution . Company is simple writing a mail stating that policy cannot be cancelled as it is beyond lookup period in every reply .There are so many reference number i have received from so many customer care executive but getting same mail reply . I have mailed to the company greviance officer on 26.10.2021 but i did not got any reply from there as well .i have call recording with Mr.amit where he has accepted that i have informed him regarding the cancellation of the policy on 16 th aug 2021. I am tired of calling there executive and sending mail to company .
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Dec 13, 2021
Complaint marked as Resolved 
Reliance Life Insurance customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2021
Reliance Life Insurance Customer Care's response
Hi Priyabrata, further to your telephonic conversation with our service representative, allow us to resolve this. We will get back to you within a couple of days with a suitable resolution.
Reliance Nippon Life Insurance Team
Complaint comments 


How much time it will take to resolve the issue i have given all the proof required

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