Reliance Mart — 2200 is forcefully taken by a customer in the name of fine if he forgotten to bill a product of 550 with no fine bill.

Address:

Adarsh Nagar, Vizag, Andhra Pradesh

Dear sir
With due respect I am Vishal Saw a student of Indian Institute Of Petroleum and Energy Visakhapatnam, I am here to state that yesterday (10th jan 2023) I had bought some products from one of your reliance smart at Adarsh Nagar, Vizag, Andhra Pradesh, but mistakenly I forgot to bill one of the product which cost of rupees ₹550 but at the door when the beep sound produced I remembered it and tell the guard to bill that product again then instead of billing he takes me to the store room side and said that i had to pay 10times of the MRP (i.e, ₹5500) as a fine without any bill and even didn't get the product.

I told him that I am new to this place (with language barrier) and I am your one of the trustfull and old (around 2-3year) customer and by mistakenly I forget to bill one of the product then why this fine is for then instead of replying, he (security guard and product manager) start threatening me by saying that they will call the police, I am a good student and my future will get into trouble... And ask for 4 times of the MRP (₹2200) as a fine with no fine bill otherwise I have to submit my aadhar and many information and they will call the police for just ₹550 product.

Then forcefully they take ₹2200 and even didn't give the product nor the fine bill and then allowed me to go.

You can check my credit (my phone number - [protected]), the time and date of incident is 8:47pm on 10th january 2023. You can check the camera of your mall.

I am attaching the part of bill of the other product I had bought at the same time.

Sir I am a student and we don't have a lot of pocket money, your service gate guard and product manager had scared a student and ask for the money that even break my trust from your shop, please look at this issue and please refund my money from them.

Thank you sir.