Reliance Mart — Bill payment twice

Address:

Narasaraopeta Engineering Coll, Narasaraopet

Dear Sir/Madam
I am Dr. shaik mohiddin shaw, Professor of Mathematics. I have purchased the provisions on 28/02/2021 at Reliance mart located at palnadu bus stand in Narasaraopet, Guntur Dt., Andhra Pradesh for the amount of 1338.25. I paid the said amount first time, then they said card is not working. After 5 minutes they again taken the card and withdraw the said amount. Then I have showed the sms what i received to mobile to the manager about the withdrawal of amount twice. The manager said that your amount will get back with in 10 days and said that is bank problem not their. Today is 24/03/2021 still I did not received any amount neither from bank nor from mart.
Kindly rectify the issue.
this is your kind consideration.