Reliance Mart — Cash back Not Credited

I have purchased groceries using the jio mart app using order ID[protected]A on 29/11/20 of 502Rs. Amount. At that time there is a 10% cashback offer for payment made through jio upi. So I made a payment using jio upi but upto today I didn't get the cashback for this.

They Provide a Ticket No:[protected] regarding this complain on 18 Dec 2020 but didn't get any solution regarding this issue. I have Number of times call to customer care and Mail them but didn't find Solution

So do needful for the same and waiting for positive replay.