Reliance Mart — Defective product

Address:

Nagercoil

I bought a Pigeon glasstop on August 25th from Reliance Mart Nagercoil. I went to replace it as there was yellow flame and black soot all over. When I went there they informed me that I can only get product replacement within 7 days which is absurd because in the receipt it is mentioned as 14 days and no one informed me about their 7 day policy. They made me wait for more than 1 hour and the manager Suresh is hiding in the store while I am waiting for him. Now, they took the stove saying they will service it but I want a replacement. How can you not follow things on your own bill?