Reliance Mart — Faulty foul product

This is to bring to your kind attention that I had purchased Bio Nutrients Pure Det Tofu Paneer of 500 gm for Rs. 80/- from Reliance Smart Bazaar, Rajender Place Metro Station, Ground Floor Outlet on 19/07/2023 with Manufacturing Date printed on it as 14/07/2023 and having validity of 45 days vide Bill No. 13. But when I opened the Paneer to make dish at home, I was shocked to see the Paneer with very much foul smell and the colour of Paneer was found as Brown instead of pure White colour. When I contacted the Reliance Smart Bazaar Store manager for the refund of the same but I was refused to give the refund by the 3 persons named as Saumya Deep Sarkaar, Sandeep and Sumit. They straight away refused me to give the refund and they behaved in very rude way. Really its a very poor, worse, horrible, shocking experience as the customer is a God for a particular vendor but at Reliance Smart Bazaar, people working there treat the customers as Dog instead of God.

So my aim to writing to you is that kindly take legal action against the above mentioned persons and sack them out of the store as these fellows don't have self respect and don't have respect for the customers. Also give me the refund for the same at the earliest.


Pics of the bill memo and the paneer are enclosed here for your kind information. If you people have little bit self respect and respect for your parents then give respect to the customers and do the needful at the earliest by taking quick actions against the above mentioned persons and refund the amount of the faulty paneer that was sold at the Bazaar outlet.

Lot of times complaints were reused but customer care department of Reliance is totally helpless and illiterate to understand the problem and solve my problem. Really its a hell a lot now. It's better to close the Reliance Smart Bazaar outlets if the owner of the same Mukesh Ambani can't give respect to the customers. So kindly take a legal action against the people involved in this. Now already more than a month is over but nobody bothers about the respect for the customers.

Thanks and Regards
Amit Arora