Reliance Mart — I am complaining about carry bag

I am ur client since 12 years & I always carry bag with me. But once I forget & asked for carry bag. It is really disgusting that u charge for that. If we purchase items then just think how we carry them. A small petty shop provides carry bag when we purchase a small item. U people are very big brand & can't even afford to provide carry bag. Just think & ensure u provide carry bag when we purchase