Reliance Mart — Payment deducted but order not confirmed and refused for refund

Dear Sir,

I had place order on 23rd April 2022 for House Hold Items as mentioned below
1. Cotton seed Oil Can – Tirupati 5Lts
2. Santoor Soap
The total of the above order was Rs 1034.20 + JIO MART COIN
I made payment thru Google pay transaction with UPI TRANSACTION ID :[protected] – Bank of Baroda Account and amount is also deducted from my bank account. But now the Jio Mart is refusing to deliver the order as they say the order is not been placed at all. The above mentioned amount has been deducted in favour of “Jio Mart grocery” on 23rd April 2022 i am enclosing bank statement payment related screen shots for your reference.
I have been continuously following up with the customer care for refund process but not getting proper response and every time they assist to refund the amount in 48 hrs but nothing happening.
Kindly look into the matter and do the needful at the earliest, Customer Grievances and take legal action as this will be my last option.

Please find enclosed the Copy of Google pay Transaction and BANK Statement