Reliance Mart — Product quality issue

Address:

Gandhidham, Sector 5

Dear Sir/Madam
Last Wednesday I purchased two jeans pants from your outlet which was situated at Arjan Mall Complex Gandhidham.when next day I wore the pants and went for office, but when I reach office I had been faced shameful situations. Where the pant was tear off .at a time when I went to store, but they told that it will be not done today, come next day.when next day went they told that without bill we can't do.but I had told them I had my transaction amount (1686.96) dated 01.06.2022 and the time is 21.21 pm.If they cannot return they should have can say at first day only, As a regular customers I am not accepting like these. These is my second time when I purchased garments from Reliance I faced like these problem. This is not the right way to answer the customer, if I had my transaction details they can check everything. Or I am not a liar that they are changing their words everyday.
Who will take care of bill if we are trusting you??.