Reliance Mart — Refund not received even after refund policy

Hi,

I purchased 34 grocery items on 15th August 2022. After too much delay, it got automatically cancelled and received a message for refund of amount 5254/-.

They have 7 days refund policy which ends on 30th September but still I didn't get my refund. Done so many followups and complaints they said ARN number generated, confirm with the bank. I did the same but bank said they are telling lie no amount credited.

Order number:[protected]A
Shipment I'd:[protected]A-01
Refund of Rs. 191.00 has been initiated on[protected] ARN/ EPG ref No :[protected] and refund of Rs. 5063.00 has been initiated on[protected] ARN/ EPG ref No :[protected].

They are making customer fool by worthless policy.

Please look into it.