Reliance Mart — Regarding cashback redemption

Address:

Miryalaguda

I have visited the reliance smart store at miryalaguda (508207), Telangana. At the billing they were not accepting the cashback redemption and asking us to redeem in jiomart app, this means indirectly they were saying not to visit store. The customers from rural background visit the store, to purchase the home needs, at the billing counter the counter person is not accepting the cashback redemeption. Kindly take a note if this and help the customers to redeem the cashback.