Reliance Mart — The prices were different in the bill and shelf, humiliated by staff

Address:

Arvi Road, Near Pooja Bakery,kelkarwadi

Dear sir/mam
I am Atharva bongade went to shop at reliance smart, Wardha.
I bought things at your store the storekeeper made the bill.
And after I saw my bill at the exit gate I saw the prices were different in the bill related to what was on the shelf.
1. Mowing processed cheese slice which was priced 78 on the shelf was given me at 97 rupees
2. Tata iodised salt was priced at 22 with 5 percent off, which they have not given me in the bill.
3. Parle G which was prices 110 on the shelf with 5 percent discount, which they did not give me on the bill.
After I told the staff, they said this cannot be returned, after I said then why, they said okay we will return this but we will not refund you in cash or bank account, they will give me points on my mobile no.

This is not fair treatment to a customer, I felt very bad how your sales girl was shouting in front of everyone, I am deeply saddened, it was not because I had to pay few bucks more, but why would I pay more for something which I should not. And listen from someone for complaing.

After rude behaviour by your staff I asked not to refund and took the items and left the store.

Now, please take action, or else I have to file a case in consumer court.

Attachments: bill, items bought