Reliance Mart — wheels change

Address:

806, neelkanth heights, parle point,surat, Surat, Gujarat, 395007

It's been 2 months since i gave my suitcase for repair and came back on saturday (14/3/2020) to take it back.
While inspecting the suitcase i noticed that the wheels have not been changed and the screw was loose.
I did complain about it and was told to collect it on wednesday (17/3/2020).
Today (19/3/2020) when i came back.. The suitcase was still in the same condition.
The repair date that i gave my suitcase was on 30/1/2020.
Store is in vesu, surat.