Reliance Money — demat account funds

Hello, i transferred money on 12th june from my bank account which is linked with my demat account to reliance money. It's been 5 days and money hasn't arrived at all. I have send statements and transaction id to customer support and no one bloody reply what's the status is. I am worried where my money has gone. It's not a small amount. I have sent over 10 emails, all i get is automated reply back that my case has been logged and someone will reply.

My client id is d00039929.

They have such a poor customer services. It was a mistake to open account with them. Once this sorted, i will definitely close account with them.
If you get my complain, can you please have a shame and sort this asap