| Address: | L-31, Mhada Housing Colony,, Viman Nagar, Pune, Maharashtra, 411014 |
I took a two-wheeler loan in february and i am trying to close it this month. I am really frustrated with the same robotic answers given by every single agent i spoke to.
First of all, it takes ages to get the call connected and ten as soon as you complain, it gets disconnected. I am trying to close this loan by paying the balance amount, as i am unable to go to the branch, i contacted and asked for the online option. On 3rd october i called and they said some rtgs details will be sent to my email and i can do the online payment. Gave me 24 hours time. Despite calling, again and again, i never received it on friday, saturday, monday tuesday. I called on thursday and they said i will get it the same day which i didn't. I had to literally fight the entire friday and in the day ends around 6 pm their senior finally sent me rtgs via email. After ample of calling, i paid the amount, called them and even gave the reference number as suggested. This was on 11th oct.
I was informed i will receive the confirmation of the payment by saturday or monday. Now tuesday is ending and the same story is getting repeated. I am calling them for the confirmation and i am getting the same repeated robotic reply that i will get the details. The amount is deducted and i have no confirmation from them. I am seriously fed up and i can't go through all that again along with my job.
Please help.
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