Reliance Resq — stabilizer servicing still not completed

Address:

560085

Hi team,

This is in regard of the ticket “[protected]” related to repair of the v-guard stabilizer.

Background of issue: we basically purchased a samsung refrigerator in june 2017. During the installation we purchased the stabilizer from resq executive. Last monday 23rd october we found the stabilizer not working and raised it to resq team. The executive picked up the stabilizer on 24th and informed us that it will be delivered the next day.

On thursday i. E. 26th when we didn’t hear from you guys i raised a complaint with the above ticket. From then on everyday when i call the resq customer care the service center will say only one line “ we are waiting for approval form the company”. I don’t understand why does it take 1 week just to get the approval?

Also every time i call the customer care they say “we will call you in 2 hours with the update and sometime even promise that it will be delivered tomorrow end of the day” but then i will never hear any update from them. And when i call back the drama is played again. Is this the way you guys give service support to the customers?

Even a stand-by stabilizer is not provided. We buy stabilizer to protect the devices from high voltage and if you guys take this long time to service it during which the refrigerator stays unprotected then not sure why do i have to buy this stabilizer from you guys? I will have to again run behind you guys if the refrigerator is damaged during this time for which you guys again take long time to service it.

I have even sent a mail to even "[protected]@resq.in" 2 days before. Haven't heard from them also till now.

None of the resq executives nor the service centre people care about the customer grievances. Seriously fed up with your service support. Please take this as a high priority issue and revert back with valid support.