[Resolved]  Reliance Resq — mobile handset claim declined

This is to inform that i purchased a mobile handset samsung j8 on 18/09/2018 at reliance digital store marathalli along with the insurance for the mobile contract number ams - 1782806 dt 18/09/2019 for 1 year.

On 12/01/2019 i met with an accident and mobile screen and back got damaged, i immediately rush to the reliance digital store on 13/01/2019 and raised a complaint against the handset for the insurance claim to which they state me that the device will be repaired or will be replaced by the amtrust mobile solution. The insurance company took my handset for repairing and sent it back to me on 24/01/2019 in which i found that the handset which was repaired was not properly and i immediately send an email to the amtrust mobile solution.

On[protected] i again met with an accident and i registered a second claim for y handset as the handset was completely damaged due to accident. From that day they are just delaying the matter and not solving my issue and neither giving me any reply to replace the handset. I got a email from the company on[protected] that the claim has been declined. I dont know why they have rejected. I have filed a police complaint also and nothing happened as of now.

Regards
Ravi khiroria
[protected]