Reliance Resq Complaints & Reviews

Registered Mobile No. [protected], Name: Kapil Rathore
I have purchased ResQ Care Plan on 31.08.2022 wherein extended warranty for 4 years was promised including quarterly servicing of the AC. Although the technician is not visiting by default every quarter, I have to raise service request every time I need servicing of my AC.
On 17.03.2024 I called reliance customer care no. [protected] for raising service request for Wet servicing...

Hi,
I submitted my laptop to Resq service center on 19th June. Today 28th June but they dont have any clue about the diagnosis done. Forget about fixing the laptop.
Extended warranty is a scam, please dont purchase from Reliance Digital.

I feel that i will have to forget my laptop and all my personal data is lost.

My request id is [protected]...

My personal feedback to all my friends that not take any resq service with paying high price; it is better to donate this money to charitable organization rather to pay to Resq, it's a spam, they over charge, so bad attitude.

The service centre 'Penguin Service, Kolkata', charged me to replace this part with a whooping INR 4800.00 where the same part is easily available in market both in online & offline at not more than 3000...

Been complaining past three months three times over an issue of defrost option not working. Three times a technician comes and checks and gives a reply that head quarters will get back. But later the complaints are closed without any response. Utter lack of professionalism. When called their customer care, they simply put another complaint and this process repeats without resolving the problem...

I purchased an LG 6.5 kg washing machine from reliance digital showroom - Ambattur on 25.12.2020. along with a 2-year extended warranty Req care plan.

On 02.01.2023, I booked a complaint for the IE error & water Overflow issue. (Complaint no.[protected] through your customer care no.[protected]. they said the engineer would attend to the problems within 24-72 hours.

On 05.02.23 one engineer from LG contacted...

Telangana...

We should not buy a product in Reliance digital… until we buy a product is too good but once we received defective piece then only we can see the reality….. they will make us to wait 2 to 3 days as if we have done mistake….

I will give only one star —
The resQ customers support are too rude...

I purchased Panasonic wet grinder and Mitra is not working as expected. I have tried all the ways to raise repair request through online/ customer care. When I called customer care they said request raised but unable to share request number. After waiting for 20 min in the call suddenly call got disconnected.where would I raise a request even customer care also not helpful....

I have a refrigerator that is covered under Resq. However, even after 14 days of vigorous follow up reliance is not attending. On previous occasions their technical persons demand payment even though it’s covered under the policy. Their service and response is horrible. Now without my information they have canceled the service request.
I have been cheated....

Complaint No. [protected] Dated :[protected]
Complaint No. [protected] Dated :[protected]
Name : Meethalal
M : [protected]

I purchased kelvinator refrigerator on 15 march 2022 which has 1 year service warranty by reliance company.
My refrigerator stopped cooling on[protected] and i filed a service complaint for refrigerator on[protected] but there is no response from the company then i again loged...

Hi, I am from India. I had purchased New Air Conditioner There was abnormal noise from out door and p4 erro in display indoor and I complained in resq app 7 times from 2 april 2022 to 13 april 2022 . The service engineer not came and try to sort it and closed the request numbers with out any visti nor intimated sumsung service and the company warranty expired on 14-april-2022 It is nor more than 34 days passed and in such hot summer still...

This is regarding service by Reliance ResQ...i am under resq plan, i have raised multiple requests for service and raised request for repair..nothing was addressed...but still showing everything thing as completed..This is rediculous. The worst service i have ever seen.

For repair one person contacted but didn't come to my home and do nothing..but still the request closed as completed..how it's possible....

I wasted my money by taking resq plan of reliance while purchasing an AC from them. I have mailed them for servicing more than 15 days back. After a lot of follow up, a technician came to my place. While servicing he brings a blower. Then he was unable to fix all the parts back resulting in a lot of noise from AC if it is switched on. In this hot summer, it is difficult to live without AC and with it, you surely shall get headache.
br...

I purchased Hitachi Split AC 1.5t (HIT SAC RSNG317HCEA) AC by end of 27th of April 2019 for INR 39, 375 from Reliance Retail Limited with resq plan (AMC till 25th April 2023) for which I paid INR 9239.20 .
Since I have purchased AMC, I would request Resq team by calling their customer care number and by lodging a complain on their app that I need service, every year I face delayed service, delayed means waiting time of more than 15days,...

We bought ac from reliance store hanmakonda and got delivered .the service Technician was rude and demanding higher prices for insufficient copper pipe for ac and they were saying that we must buy the copper pipe from them aren't they will fit it .they asking more amount than outside so they left off then we went to reliance store and they were saying that you should only compromise with the service from lloyd and reliance services . There...

I am calling resq Cc for service from the last 10 days but they are not sending their technician. I have 2 ac
1 split of reconnect and other voltage window
Rajinder malla
[protected]...

First complain was given to customer care of reliance digital for the whirlpool fully automatic washing machine on 10.10.2021, since the washing machine was under extended warranty till 04.08.2022. They denied saying it is out of warrant.
Then personally went to reliance digital at Visakhapatnam at maddelipalem with my warranty card then they said there is wrong entry in their computer and they will rectify which will take 24 hrs that...

I have given mobile under guaranty for repair, but taken about one month to repair and taking more charges. My mobile is of 18000 Rs but they have demanded about 10, 000 as repair charges even my folder is under free replacement, if i include it in expenditure then it become 10, 000 + 8000= 18, 000 means equal to mobile full cost. It is amazing....

I registered mobile repair request one month ago and still I didn't get it back. The dispatch date was changed 5 times till now and now it got changed again. Very pathetic service and I have no other option but to go legal if I don't get back my repaired device in few days....

I purchased a BPL 43 inch TV on 27 September 2021. But after so many days of purchase and repeated request installation is yet to be done....

Greetings,
My name is Rupam Jana, I have purchase a Hitachi 1.5 Ton 3 star AC on March 2021. 2 weeks ago my AC stops working I generated a request for service and the technician came and let me know that the indoor unit's PCB circuit is faulty. Since the product is in Brand warranty it's ResQ 's responsibilty to replace the PCB circuit. I called to ResQ support center and tell them to give this matter a stress since I have a medical...

I raised a request for screen damage for my samsung mobile that had insurance on display damage. The request was raised on December 2020. After 8 months and they never fixed the damage. They picked up the device after 1 month of request date and then asked for additional amount to fix the cover. No damage to the cover was there when I sent it to them. When I asked for proof for additional payment they sent back the device without repairing....

Reliance RESQ team,
Brand new water purifier purchased from Reliance store stopped working within 2 months
This was fine as it’s a appliance and can have failure but worst part is your technical team has no clue on what part failed.
On top of it every technician visiting informs upfront that any new part installation will take at least 2-3 days as they don’t have spares available.
If reliance have no spares...

Please answer my questions and clear my doubts.
Q1. If I have purchased a New Laptop of Dell, with specification like Core I3, with 4 GB RAM, 1 TB HDD, then why it was having operating speed like a P3 computer ?
Q2. Why Laptop Operating speed was worst with the registered version of Windows 10, Office & Antivirus?
Q3. Why my Laptop Camera was not in working condition when I started Laptop camera while having my official...

I have made a complaint regarding - Screen problem - TV: LG UHD TV 49UJ652T Complaint no [protected] on 15 Jul 21
I am in RESQ warranty period. . They have not even send a mail stating the expected date of attending the problem even after 6 days, !!!...

I had registered service request for My SONY TV on may 26. It is not attended till july 10th. No proper response from Resq team. I have all the mail communication and other documents. Kindly solve this problem....

We purchased Air Conditioner in February and the installation was booked the next day. Team reliance visited our place to fix the new AC. I don't know they were in a hurry or what they fixed it soon and they left. After a week we experienced less cooling effect. We informed the customer care they assigned a person after two days and they didn't send their person they sent Samsung technician whereas the issue was in installation. That guy...

Pathetic service . Don't bother to give feedback and plan of visit inspite of advance AMC . You have to take update. At time of selling AMC they will make great promise. I had bad experience on Kent RO for which I wrongly purchased 4 year AMC . No app based or sms update...

My name is Mahesh Jagtap (Contact Number [protected]) - It has been 14 days I have raised the complaint (On dated 24 th Feb 2021) to change the filters of AOSmith purifier, as it was showing indication.
I have called several times to the customer support, but getting various different invalid reason. From last 6 days, customer support team is saying, your request is assigned to technician, he will contact you in next few hours and he...

Hi
This is regarding my ticket [protected]. I have raised on 19th Jan 2021, and I have raised the ticket 4th time still my issue not yet resolved. No update from your side. Whenever I call they say part is pending. Every time you have purchased the wrong product and not fixing properly. This time cleverly you have created a ticket in Harier customer care. Hence, Harier Technician visited and asking for charge to resolve the issue. I...