Reliance Resq — Taking much time for mobile repair and extra charge

I have given mobile under guaranty for repair, but taken about one month to repair and taking more charges. My mobile is of 18000 Rs but they have demanded about 10, 000 as repair charges even my folder is under free replacement, if i include it in expenditure then it become 10, 000 + 8000= 18, 000 means equal to mobile full cost. It is amazing.
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