[Resolved]  Reliance Trends — ALTERATION NOT MAKE BY SHOP

Address:

Kolkata, West Bengal

Dear Sir/Madam I Sourav Ghosh, had made a purchase of, among other things, An "DNM X JEANS" (PLU#[protected] for Rs-1099 on 21 Sep 2014 at DIAMOND CITY NORTH MALL, SHOP NO-6 FIRSTFLOOR, 68 JASSORE ROAD, KOLKATA WB -700055 CIN NO-U01100MH1999PLC120563, and also giving it for alteration, SNo-2281invoice no./Till ID -9331/242, E.A. NO. [protected] and DELIVERY DATE 27.09.14 TIME 8:30 COMPLAINT- Today at around 13.36hrs i am getting a call from relience trends(ph no:[protected] and said alteration cannot be make by us due to some machine problem, so you bring back your jeans.we cant alter this.otherwise after durgapuja when our machine will ok then you get your product But now what can I do? when 27.9.14 is my date of delivery they replied we are sorry for it, we cant help you.But at the time of purchase or alteration there are no any communication regrading machine problem or anything. I would like you to suggest me a remedy for this and make an alteration the product and maintain the reputation of reliance trends. If my problem not solved with in 24 hrs i will make a complain at Consumer Forum. Please find herewith the attachment of invoice and alteration slip of this purchase. -- THANKS &; REGARDS SOURAV GHOSH [protected]