Reliance Trends Complaints & Reviews

On dated 13/02/22 I shopped at Trends showroom in Bikramganj, Dst.Rohtas, Bihar but I am sorry to say I was really very disappointed.
1. Billing process was too slow, there was only one scanner at the billing counter.
2. I came to know that they are charging extra for carrybag . It's very shameful for Trends not able to provide even a single carrybag to customers whereas other local shopkeepers provide carrybag free to their customers.

Santosh Kumar Singh
[protected]

I purchased clothes in reliance trends in December month at reliance trends tadepalli guntur district Andhra Pradesh. For the purchasing i got five coupons each one 500rs valid from 27 jan 2022 to 14 feb 2022. to day i went to trends for utilize my coupons on 13.02.2022 6.30pm but they said that the coupons or not registered. this mistake is completely your. the satff of your trends tadepalli guntur branch waiting me in bill counter it is insulting me Without my mistake. why your branch giving coupons without register

Today I went to Reliance RELIANCE trends Mirzapur cum Vindhyachal branch, U.P. After selecting the products of value 7000 approx when I gave Debit card your manager as well as cashier refuse to accept the Debit card. When I asked the reason why you are not taking card then he didn't reply and misbehaved with my family and asked for only cash payment. As a result I left the products and returned.
I request you to take strict action against them

Suffering from fever and had to visit store for my brother's shopping . Had no choice but to visit the store . They did not provide a single chair or stool for me at men's clothing floor . I was so tired I tried to sit on clothes table . They told not to but didn't care to provide me a seating . I HAD TO SIT ON STEPS DURING THE WHOLE TIME.

Today i went to exchange my cloths bought by my sister few days ago i told staff i want to change staff told me that we will pay u back an amnt of rs 886 then he called his dm and his dm was like that you cant change u have used coupons on this i told him that i dont need a full value refund of my items i just wana change then, then that named as mr om mali called his guard and told him abt the issue then yhat guard started talking in his own language marwadi that ye pagal h kya admi change kara raha hai h itney se paise ke liye then dm told him garib hai ye...Is this the way to talk to coustmer???is this ur service standards??is this a dm for in reliance????
when i insisted him he said dont waste my time come later when sm comes to store after few days...I said i m busy then he said through your colths i cant change and both f them behaved like hell on floor with abusive words in der marwadi language...Is this the culture which trenda follow???is this that htey mean coustmer devo bhava...Were a cstmer is treated like a beggar on floor in front of 5 staff...???is this an educated dm ias supposed to be in trends...????
worts experiance in trends
i urge coustmer to not to go cause they will abuse you when u will need any help from them...

Jan 22nd 2021 I purchased a newborn set of 7 peices which was neatly packed. After I went home there was only 6 piece, the pant was missing from the set. I request you to provide the missing piece as soon as possible. I brought in VR mall trends chennai Tamil Nadu.
Item code[protected]
None of your customer care number is connecting. Please email to Precilla.[protected]@gmail.com

The worst customer service I have ever seen. This is at visakhapatnam(daba garden branch). No sales girl would show anything u ask. They wil simply ask u to search for yourself or say that the item u want doesn't exist. Contrarily the item wil be definitely there is their stores. Very irresponsible staff. So lethargic . They treat customers as beggars and show faces as if they are working for charity. When I started complaining in the front office at the store I was surprised to hear lot many other customers too shouting about the same. Had d worst experience ever. Even the smallest to smallest shop have shown good customer care..being a vertical of such a big organization "Reliance" never expected that it holds such kind of employees. I guess these people donot have targets and so they don take their job n responsibilities seriously. Though I was asking for some stuff the sales girl simply went into the elevator saying ask someone else. In the 15-20 min I spent there I asked close to 5 girls and at the end only one person said she wil try. Never expected this from Reliance. Pathetic Cin no 001100MH1999PLC120563

I purchase 3000rs ethic dress but dress quality is very poor because dress is dull and spreading only one wash. How I ware this dress again. I brought lots of dress in trends all dress best quality and looking dress in Every time but this time very bad and poor quality dress I brought I feel very bad and sad . trends Broke my belief

I have bought a FILA sport Slip on shoe from TRENDS FOOTWEAR (store code: 8282), AVANI RIVERSIDE MALL on 15/09/2021 and my receipt no is [protected].
After wearing for few days the pasting of the shoe got vanished so for the pasting I have visited the store on 21/12/2021 and given them for repairing/pasting. They have given me a receipt (no: 147) and told me delivery will be 05/01/2022.
I have visited the store on the delivery date but unfortunately my shoe logo was missing. I have told them I will not receive without the logo and they told me they will look into the matter give a solution within 2-3 days.
From that very day (05/01/2022) till today (18/01/2022) I have called them several times still they have no answer, every time I call them they telling me withing 2 days problem will be solved.
Please do take necessary step and resold the matter as soon as possible.

my contact no is [protected]

Hi,
I have returned a product in Reliance trends store which was a Juniper kurti sets and worth rs 3399. The person at the customer care have a me a credit note of rs 3399 and told me that the validity of the credit note is till one year.
So after a month of reciving the credit note i went to the store and wanted to buy stuffs worth rs 2000, however at the time of billing the person told me that I don't have enough balance in my credit note. I never used that credit note anywhere or elsewhere before. The customer service representative was very uncooperative and asked my to file a complain online. So it's very disappointing and harassment to me. I waited in the billing counter for two hours and they could not solve my problem. They told me that the store manager is absent .
Can you please help me regarding that.

I have a brought a Top for my wife on 16-Jan-2022 and went on 17-Jan-2022 for an exchange. Below are the things that has happened.

Staff doesn't have knowledge: I have asked a Feeding Top and staff doesn't have a clue about what is a feeding top.

Staff doesn't have Ethics: They have charged Rs 7 for a carry bag and girl at the counter tried to cheat me with a damaged carry bag. The bag is damaged at handle and it is clearly visible but still she tried to cheat me with that. If I have to accept that then how come they are charging me Rs 7?

On 17-Jan-2022, Morning at 10:23 I was at shop for exchange. Shop was not opened at time at all. But the staff will say that shop opens at 10:00 AM.

And again I went in the evening at 6:35 PM for exchange then they said that shop will not accept the exchanges after 6 PM. I have explained them that being a working professional it is impossible for me to come during the working hours. So, requested them for an exchange. They said shop has some rules to follow.

Now I was not happy with the things and said that they can keep the product. they have happily agreed and took the product but didn't bothered returning my money.

In addition to that the guy who spoke with me didn't wear face mask.

If the shop rules doesn't allow exchanging the product after 6 PM then what rules says that they can keep the product without refunding my money and not wearing a face mask during the covid situation?

Rudauli reliance trend staff behaviour very bad staff member name ashok Rohit and manager trend rudauli store

I was asked to show the COVID vaccination certificate for both the doses, due to slow net connection I waited for half and hour and just before entering the person standing there let three to four members without even checking there certificates and when I went it I was asked again to show the certificates, I asked the employees there why this partiality and if those people who entered without showing certificates happen to be covid positive who will be responsible for this lacuna, they are targeting some people and harrassing them and letting others go without checking anything, putting us in health and life risk

Today I visited reliance trend Bahadurgarh, district Jhajjar for shoping from E-voucher which I got online from credit card after deducting money but it's very rude and untrained staff who don't know how to use E-voucher code . Mr. Manoj who was senior of reliance trend said that I haven't seen such voucher before this and said this is fake. Moreover he clearly denied about online payment and said we prefer only cash. So I request head of department to take strict action against Mr. Manoj.

TRENDS LOCATED IN VR MALL, CHENNAI
Very Bad Customer Service in Billing.
The lady was so arrogant she threw the Debit Card. There’s a long line for billing and there are only 2 counters! No proper order too followed
It was a very bad experience.Hope you could take needed action

Yesterday, last night we purchased some items in your store, but we haven't received my team spirit t shirt which costs Rs.799. My total purchase costs Rs .11, 163. I would like to know if you didn't included my item in my package 🛍️ bag.
Ref.no.[protected]
Salesman ID[protected]
Tax invoice number- [protected]
Please contact me via #[protected].
I'm traveling to my home town tomorrow early morning for the festival. So I can't postpone my trip for this. If you find my item please let me know.I know missing items is usual when we buy in bulk .so kindly please check my query ASAP and let me know about it .

Thank you.

I bought 1 shoe worth 1500rs (MRP3000) on 29th dec21 from trends shoba city mall. Within 1 day shoe got damaged, the shoe sole found removed and can't use the shoe now.

Reliance Trends have charged for a carry bag Rupees 7. Totally unacceptable after shopping for 5000/-

Hello Trends Team,

I am a frequent customer of reliance stores who visits trends/ other reliance stores very often, but this time the experience was very very bad.
In details if I explain, I went to reliance trends Bhadrak- Odisha on 28Dec'2021 to exchange a jacket, the jacket price was 1999, so I took 2 jackets, one for exchange and another one for a new buy.
The jacket which I selected to exchange was above 1999, as I need to fulfill the exchange policy and was expecting to pay the remaining amount, and another jacket was of 1999 which had 30% discount.

They purpose fully deducted the whole amount 2300/- from my card for the 1st jacket which I purchased to exchange the jacket and argued like a road side street vendor for the exchange on previous product, store manager Soumya Ray made me so harassed where I had no point to have a genuine discussion, he knowingly teased us by saying, " I am not going to give any discount(on store offer product) you do whatever you want, he argued for more than 30mins and said it's my wish to get you discount or not, though there is an offer, I will not let you get that discount."

My big concern here is, no matter whatever the issue is, but it was looking like an individual's shop where there is no authority and a manager can behave or do whatever he wish.

I have only option left to put a consumer case for such kind of behaviour. I request you to reach out to me to know more about the issue and kindly respond if you want to address this request.

Thanks,
Ranjan
[protected]

I have a request to make, I have discount coupons of 3500 INR, but due to Covid pandemic and covid patients in my house we could not go out for shopping.
I request you to please consider my coupon codes for discounts.
It would be great if you could help me out with this.
Coupon codes are as below
392855
392823
392822
392854
392824
392857
392856
815789