Reliance Trends Complaints & Reviews

I have brought the product on 24/3/2019 at kanchipuram reliance trends and as we had faith in your product, i never check for any defects and by today my wife taken it to wear it and at that time only we noticed a small tear in the kurthi, so i took it to the shop for replacement but on my side we lost bill and we have the original labels and transaction date and amount on my mobile, ur sealsman simply denied and we can't change the product as of now as we don't have bill for the same, my question is this the way you reply and then why are asking for our mobile number while billing and one more thing ur manager at the mentioned shop is not available. Such a horrible customer service from ur side, keep up the good work.

Today i went to reliance trends (PDR MALL) Varanasi. I picked a short kurta (with 30% discount mentioned). When I went to the billing counter we were told that there is no discount. One of the staffs behaved pretty impolitly when I told that there is a discount. I was quite annoyed and refused to take kurta. Such behaviour is not acceptable in customer facing jobs like this. Pictures are attached for your reference.

We visited the trends store of mainpuri branch. We bought women indian wear and kids wear but size was inconvenient so we came back for exchange. We were in a hurry so we requested the lady guard there to hasten. She not only denied but also started to avoid the req. Later she threw the clothes alongwith bill and asked us to do yourself. Immediate action should be taken to improve the customer experience. Rest all services were appreciable but the one specifically hired to welcome everyone disrespected the customer. After exchanging the clothes, when we came back she denied to recheck out of her bad attitude and ego. Such behaviour should not be tolerated. Her name is - suman yadav. Kindly, train your employees and especially guards at service.

Dear Sir,

I had purchased the said item from reliance trends gwalior DB Mall on 09.03.2019 and gave it for alteration at store itself since I m staying far away from gwalior so asked them to collect 15 days latter but while visiting today i.e. on 23.03.2019 they told me that they have misplaced it and their manager behaviour was not at all professional. now kindly do the needful.

I just purchased product dnm x tops and when i paid cash i got bill then going outside there is a 30% off offer on this product so how can u display the offer in just 30sec. To 1 minute while i'm buying that product so u had lost my 30% off offer because of your careless management and i was asking for that salesman but he said nothing and then i'm going to ask for manager he also said no sir we can't do anything and manager was telling to salesman why u put it the display of 30% off offer right now so there is a miscommunication between them so how can u care about customers but i lost offer because o[censored]r careless services

I have ordered 4items (2 Trousers, 2Tshirts)from which me got with one less. One trouser was missing in the final package.. I think, the pack of trousers was looking like tampered little bit..i want my product back..I thought your service is genuine.. But now its seems to be not fine much
Could u please help me to get back my ordered trouser?..
Is there any chance..?

Sir, on 16.03.2019 i purchased cloths in your reliance trends show room, ananatapur for rs. 5020/- for that your people are given rice cooker but no seal and purchase date is privided on guarantee card, hence i requested them to provide seal and date of purchase, but ur people rejected, then they writtenly submitted that no seal and date of purchase is required on gurantee card, hence my request is to avail gurantee on equipment please privide purchage date, bill number and seal to avoid legal problems in future.
Regards
Naveen
[protected]

Sir
Myself dr diksha rewal, yesterday i done shopping of 5600rs from reliance trends lake city mall udaipur, i got a message on 9th march (Shop for rs [protected]@trends store & get rs 500 summer special offer coupon instantly redeemable on next purchase of rs 1000 or more till 31 mar. Shop now. T&c) from reliance trends ok as per this message i had done shopping of 5600 rs but they refuse to follow this message i done lots of call to customer care but they just doing timepass, due to lack of time we did the payement what they said but it was very disgusting thing that u guys refuse to obey your own message and i request you to do the needful as i am permanent customer of rt otherwise we lose faith on u, and i also complain this matter to consumer complain online site i hope u do something fast so that i take my complain back from consumer court
Thank you

The shirts & t-shirt are of wrong size packed by the staff of your shop. They misunderstood & packed the products of m size instead of l & when going to return the product, they denied. It was their mistake anyway. At least they should've shown some concern & shouldn't have denied directly.

Product details:
1. John players shirt - 1- rs.1799
2. Ajio shirt - 1 - 2499
3. Dnmx t-shirt — 1 - 499

It's request to you that please provide paper carry bags when a customer shop from your stores which costs u max rs 5/-.
Because a road side vendor who sells vegetables can afford to give a carry bag without any extra charges, where as his profit margin is too less as compared to your profit margin in clothes.
When we take clothes from your store, we can not hold them in hand n go out.
A small shop keeper who sells undergarments is also giving carry bags to carry purchased items.
But u people charge 10rs for the same.
Please consider this matter.

Madam/Dear Sir,

We are regular customer of your esteem organisation and ever since the shop you have opened at Barrackpore, we frequently visit your shop for purchasing of variety of garments and other assesories.

During the time of shopping we have received various gift offer by you from time to time besides gift coupon though we have never redeemed any coupon as we normally shopping either before or after the valid time period is over.

Today also we went to visit your shop at Barrackpore around 7.30 pm and we took 3 nos of online redeem coupon at Rs. 1000/- each. We were told that though these are online coupon but can be redeemed off line also. And before we start shopping, we confirmed the same from payment counter at ground floor that we can get redeem these coupon. Accordingly, after spending almost 1 hr 15 mints, we have purchased around Rs. 8500/- and approached for payment at Ist floor payment counter where we were refused of redeemtion of the coupons. We told him that we were told to redeem these coupon's off line also and today after we got confirmation from ground floor counter, we have purchased accordingly. But he refused acceptance of the coupons.May be he was right. Than your store manager came to us and we explained the same to him. He offered us for online purchase but could not assured us of our choicefull dresses.

My question is that when these are online coupon, than why we were told to get redeem the same off line also? And why did ground floor counter staff also confirm the same before we start purchasing today? As I told at the beggening that we never plan of purchasing according to the valid date of redeem coupon.Already we have expired many gift coupon already received.
We were misguided by your staff and lost valuable 75 minutes time in the process. I will never visit your shop again and I know that it is not your loss but it is my lose as the mentioned shop is very near to my residence. I hope your staff could have solved my problem in some way. Being a banker, I have handled many such situation. An organisation like yours, I have expected some more professionalism and maturity from you.

Yours faithfully,

Devashish Nath
Chief Manager
State Bank of India
MB. [protected]

I had got coupon tickets from ad cinema Gorakhpur @ 250 coupon for 12 coupon. Total value rs3000. Ur store manager had not any information about this redeemable coupon. I had choose 2 trousers of Re 1400 each. At the billing counter staff refuse to redeem all the coupon against two artical. His concern was that one coupon is readme against one article only.
My concern is that I have 12 coupon, for redeeming 12 coupon I had to purchase 12 articals. Is that fare? Is it a fare salepromotion method? Ur term & condition is clearly mention on back side of coupons. No any such kind Of terms & condition is mentioned that only one coupon will redeam again one articals.

Although the behaviour o[censored]r staff is unbearable. Ur store manager doesn't have ur customer care no.

Tomorrow is last day for redemption of coupons. I had totally loss for 3000:

We are not expecting these cheap kinds of business with reliance. U are a big brand but u are also a thugs.

Some sales staff name of one of them is mr. Priyankar saha of reliance trends agartala, tripura have intentionally mislead me and my friend about a offer and they told us that "if you spend ₹3000/- you will get gift coupons worth ₹2000/- which you can avail instently so if you wishes to avail it then select products for ₹5000/- and pay only ₹3000/-". But in reality the offer is "spend ₹3000/- and get ₹1000/- offline coupon and ₹1000/- online coupon which we can avail only if we buy for another ₹2500/- online". Actually we have selected clothes only around ₹2000/-but when we go to cash counter for payment then mr. Priyankar saha on the cash counter mislead us and we decided to go for more to avail the offer and buy for another ₹4000/- and it takes almost an hour to select the clothes. After that when we go for payment mr. Priyankar was not there and an another person was there and he also misguide us and also arrange our clothes of around ₹3000 in one side and rest on other and told me that you first make payment around ₹3200 to get your coupon from first floor and i paid that amount. They provide me two tipes of coupon and send me back. I come back with the coupon and after that i got to know the original offer.

Bought clothes from reliance trends ansal mall gurgaon. Clothes left color after first washing. Not only this atual clothes, this runined other clothes washed along with that one.
On 24th feb went to store for exchange... Their response was due to server issue they can not generate bills and exchange. They requested me to come in weekdays.
On 26th feb, visited again and after waiting a while, they denied again for exchange saying due to delay in reporting issue.

They could have said the same thing on 24th when it was not possible. Why did they ask the customer to come back

On 14th I have purchased clothes to gifted my wife and confirmed twice that it can be changed within 15 days but while yester day we go for change one dress then suddenly denied and told me that you have used coupon to purchase it but both girl at the time of purchase nothing told me about this policy or rule. Totally unfair and irresponsible behavior by staff. There are 2 more customers are also there with same kind of complaints.

Hi,

I purchased around 10-15 clothes during december-january from one of your store located at nagashettyhalli, badharappa layout, big bazzar, bengaluru, karnataka 560094. Since, we always buy clothes in advance and more than actual usage, we keep it all in almirah and one by one will use the clothes based on our needs. Recently i took out one of my shirt from my wardrobe, i came to know that the metallic tag (I dont know what is it called as) is still there in the shirt and i was not able to use on particular day. Yesterday i went to your store alongwith my family, to get it unlocked. The billing guy asked me to show the bills. I told him that since it was bought more than a month time, i don't have the bills because usually we keep the bills for a weeks time only if some item has to be returned or exchanged. However the shirt was having price tag to prove that it was purchased from reliance trends only, despite that he refused to unlock it. Then i asked him to talk to store manager for possible help. Then mr. Arul jayaraman, store manager came and told me absurdly that until you show me the bills i will not unlock it. Then i got upset that without my fault why should i suffer. It is the mistake of your security persons who could not check it on particular day and being customer having bought more than 10 items we are not supposed to check it. And also we are not supposd to keep all these shopping bills until some items are required to returned or exchanged. I request him again but he bluntly refused to unlock without bill. Now, you tell me what should i do and where should i go without my mistake to get it unlocked. After wasting 1/2 hour, i came back without any help and it was so frustrating with family that i have decided not to buy anything from such a bad experience. Please tell me how can i use that shirt now, where is my mistake, i am very upset on your store manager and his way of talking, please remove that fellow from there. You can call me at [protected].
Hope to see action against my complain.

Lost of coupons while in transit for 2500rs, can you please provide me the new coupons based on the phone number [protected].. I checked in store they have noted the serial number when they provided the coupons but now they are saying... We cannot do anything, stolen person can also redeem the coupons.. Then what steps reliance trends are taking.. Can't you ppl stop those coupons and provide me new one.
I'm getting the messages from...

My name is mohammed jawahir residing in coimbatore. I am regular customer in trends for years. I am satisfied with the collections, price and quality. The customer service provided was good. I has a very good experience with trends till yesterday.
My friend gifted me a shirt bought from thudiyalur trends on feb 1st. I faced size issues i went for exchange today (I. E. Feb 10) around 1 pm to trends thudiyalur, coimbatore but i really had very very bad experience with the customer service provided by the manager of the store.
He saw the tag attached to the shirt and said it was washed. It was a gifted shirt and even used once or washed it. But he was not even ready to listen what i was trying to say and started talking rudely. He is going on kept on his argument that the shirt has been washed because the tag was shrinked and he smelled the shirt saying that the shirt has smell of a used one. He added that i don't have sixth sense and people having sense will not ask for exchange. Is this the way a manager should be speaking to customer? The manager words was very rude which made me stressed and i was in a shock that how come he speaks like this. I literally had very bad experience and service at trends thudiyalur branch.
It is not necessary for me to come for an exchange for used or washed clothes. There should be some technique or testing to find the clothes was washed or not but how he will say by looking the tag. There may be various reasons for the tag shrinked. He should have done that. He also said go and complaint wherever you want or even to the consumer court and you can't do anything. I was fed up by the behavior and unparlimentary words spoken by the manager.
I will be a customer to other branches of trends and not once again to thudiyalur. I will refer my friends and neighbors' not to shop over there.
I need two things to be done from your end.
First, i didn't return a used shirt. I will not use it until i get an exchange for it. You can do whatever testing you can do to find the shirt was washed or not. I need an exchange for my shirt.
Second thing i want an apology for that manager who never knew how to behave to a customer.
I need a justice for whatever happened today which made me very depressed.
Kindly let me know what has to be done from my end. I have attached the bill and tag for reference.

Thanks,
Jawahir
Mbi no:[protected].

My fried gifted a shirt which was purchased on feb 1st 2019 since it was big size so today i went to the same branch trends store. The store manager not accepted my product for return even though it has price tag and bill. He strongly belived it was used and washed.
He is not ready what i am trying to speak. I wanted to exchange this product asap

I have purchased cloth from reliance trend ashima mall bhopal, due to size issue i went to exchange the same but no size is available in same piece, so asked to get it altered but they are unable to do it. Then i asked for refund, the staff started arguing with me and he told not having any fear of consumer court.

The return policies are useless forcefully binding the customer.

I hope you will take an action against this.