Reliance Trends Complaints & Reviews

Hello,

i have liked chappals (Lee Cooper) and went to cash counter for payment, after payment is made via phonepe cashier had conveyed that he cancelled transaction without informing me and said its a technical issue at backend. he didnt allow to take product with me. Instead he took screenshot of successful payment and asked to wait for 1 week for payment refund but until now there is no payment refund to my account.

After a week when visited same branch he treated with a very rude behaviour instead of providing a solution which is not at all acceptable.

When enquired in the outlet and found branch manager connect (Surender) then he also committed one more week is required for payment refund which is in process already but when call him today again he says there is no deadline for payment and no clue when it will be refunded also.

Such a bad service is not at all expected from a retail chain group so called Reliance

I have attahced the successful transaction screenshot for reference

I have purchased for 7500₹ from women trends 43/1040 Ground Floor, Kurumpelil Avenue, Pattathanam, Po Polayathode, Kollam, Kerala 691021. One of the staff's behaviour in the billing section towards me not seems good. She behaved like i was buying clothes without paying.

On 4 july 2023, i went to puchase a top from reliance trends mahabubnagar
They show me a scanner for payment
I scanned that but didnt pay for 2 min.
After 2 min.i paid on that scanned image to reliance but they said that as same scanner is not showing on screen now thats why they cant give me my top nor my money back
Then they raised a request from their side for refund
Today 19 July, but still i didnt get my refund of 559
Kindly help me through this and provide my refund

I purchased one jeans from Reliance Trends outlet and received torn piece. In outlet I trial for 5-6 jeans and all were having some defects of different types and I purchased this one as it was normal but, it was torn from inside.

I have purchased from Reliance trends kovilbakkam chennai branch on 25 th sunday June. Double time payment was done from g pay. Store person said bill was not generated for the first payment and made me pay again . Bill amount is 4499. 3 weeks over but I did not get my refund kindly do the needful. I want the refund.

I am Divya.Double time payment was done at the reliance trends.Its more than three weeks. I . waiting for the payment. I need the refund soon. No use in complaint the customer care reliance trends. Kindly help. Reliance trends kovilbakkam Chennai.

Reliance trends lalitpur is not providing the information related to present offers available to the customers. Currently they are offering 3999/- free shopping, after purchase of Rs.3999/-. But the store manager refused to provide the same.

I, Sanjeev Kumar, Account No [protected] had made payment through PNB One App by scanning at Reliance Trends Ambala city on 08 Apr 2023 at 9.30 pm vide transaction particulars UPI/[protected]/P2V/reliancetrends.[protected]@hdfc for Rs 5083. But the same was not credited to the receiver as their server was timed out.

Therefore, again at 9.41 pm vide transaction particulars UPI/[protected]/P2M/reliancetrends. [protected]@hdfc at Reliance Trends Ambala city on 08 Apr 2023 the another transaction for the same amount was made this time transaction was successful. But the amount of 5083 which was deducted from my account was not refunded as yet. Inspite of my repeated complaint the issue was not resolved as yet. Punjab National bank has provided me with their report that both the transactions have been successful and both the payments had been credited to reliance trends. So you are requested to provide me the address of your head office and regional offices to file suit against the authority for reversion of my hard earned money.

Item purchased on 28th May. Amount deducted twice via card transaction and UPI. Till date no refund. Employee(female) at the store least interested to resolve the issue

Dear Customer Service Team,

I hope this email finds you well. I am writing to bring to your attention an unresolved issue regarding a refund for my recent purchase at the Reliance Trends store located on Delhi Road, Hapur. Despite multiple attempts to resolve this matter, I am yet to receive the refund of my money.

On May 20, 2023, I visited your store and purchased items worth INR 1597. To complete the transaction, I made the payment through my IDFC First Bank app. After the transaction, I received a successful payment notification from my bank, confirming the deduction of the said amount. However, the staff at the store claimed that they did not receive the payment.

In an attempt to resolve the situation, I was asked to repay the amount through PhonePe, which I did successfully on the second attempt. The store staff assured me that the initial payment would be refunded within 24 hours. Unfortunately, it has been over 1.5 months, and I am yet to receive the refund.

Moreover, I must express my disappointment with the service provided by the staff. I have made numerous phone calls to the store, but every time, I am given the same response that my concern has been noted and they will call back after checking the status. Regrettably, I have never received a call back from them.

As a loyal customer of Reliance Trends, I believe in the brand and expect a level of service that matches the reputation it holds. I kindly request you to look into this matter with utmost urgency and ensure the immediate refund of my money. Additionally, I request you to address the issue o[censored]nresponsive customer service, as it reflects poorly on the company's image.

I have attached copies of the payment receipts from both the IDFC First Bank app and PhonePe for your reference. Please find the necessary details below:

Purchase Date: May 20, 2023
Store Location: Reliance Trends, Delhi Road, Hapur
Payment Method: IDFC First Bank app (Transaction ID:[protected]
Second Payment Method: PhonePe (Transaction ID: T2305201701512123960180)

I appreciate your prompt attention to this matter and expect a resolution at the earliest. Should I not receive a satisfactory response within the next seven business days, I will be left with no choice but to escalate this matter to the relevant consumer protection authorities.

Thank you for your understanding and cooperation.

Sincerely,

Mohit Kumar
mob - [protected]

On 21/06/2023 by UPI transaction 3521.50 rs. debited from my account but they denied to not recieved the money.After that I made case payment for above bill.
But still today I didnt receive refund from Reliance Trends farrukhabad.

Iwould like to register a grievance regarding a recent purchase I did from a Reliance Trends Footwear shop in Ranchi.
I bought a pair of shoes from the shop, and after wearing them for just 1-2 days, I noticed a manufacturing defect in the shoes. There is improper stitching in both the pairs in the heel area which is causing shoe bite. Just after minimal use, there were cuts and bruises on both of my ankles.
I took the shoes to the shop and demanded a replacement since the item was defective, but they told me to wait for around ten days while they tried to resolve the issue. I notice that the store owner took a few photos of the shoes, but the defect was not visible in those since it's inside the lining of the heel area.
Upon calling them up today, they have informed me that they will not be able to replace the product since the "product team" has denied replacement. He also said that he will not be able to retrun them since he cannot sell them to another customer. I asked him why he wanted to sell defective shoes to another customer?
I am now left with a pair of shoes which I cannot wear due to the defect, and basically they are useless to me.
This kind of after-sales service is abysmal and is not expected from an established brand like Reliance.
I would like you to look into this matter with priority and take some action to either replace the defective product, or issue a refund, or at least issue store credit worth the same amount.

Saturday purchased from thrissur trends lot of dress, due some size issue we have went to shop for exchange . Very bad behavior from manager and they not ready to exchange due to their mistake in tags for same items indifferent price . They asked additional amount for exchange the same material with less price by manger . Kindly review and support

Date 22.06.2023
Client - Reliance Trends

I have visited Reliance Trends, Ghoshpara Road, Shyamanagar, North 24 Parganas outlet on the mentioned date at 7:30 P.M. The management of the outlet is extremely non cooperative. They are not at all aware and updated about the offers. A frock for 7-8 years girl, having the price printed as Rs.1049/- and the manually it was written on the tag that it was in an offer at Flat 599/-. But when I came to the cash counter, the system shows its price Rs. 799/-. That means the manager is not aware and updated about the price of a product under his jurisdiction. Does Reliance pay the value of my time I have to waste there for their employee's callousness?

On 18th june, i have done shopping on reliance trends for 4702 and i have paid the amount through debit card, the amount got deducted from my account but the cashier said error in our mission and amount has been reversed.
so I have paid cash again and done my shopping.
But 48 hours over till now i didn't get any reversed amount RS 4702 from the reliance trends.
Please help me to get my money back.

Hello Team,

I have done a payment of Rs 1558.25 at Reliance trends store via Paytm Upi method.The payment was successful from my Paytm app.But it wasn't received by the merchant.Due to this I was unable to place my order despite money being deducted for them from my account.Attached screenshots for transaction.

I request you to kindly revert my money back.

Attached Paytm transaction details
UPI reference Number[protected]
Store - Reliance trends, DB City Mall, Bhopal

I have bought 3 kurtis from trends madurai showroom few months back. Last Sunday I wore one of them for the first time.
Next day after a single wash my dress became a mess.
There are stains here and there.
Before wash it was good. But after single wash my dress is not looking good. Stains of the print was all over my kurti.

Please exchange this top for me. I want replacement of the same dress on same size (xs).
Kindly do the favour.

I bought 3 kurtis from Anna Nagar show room few months back. I wore one among them last Sunday for the first time.
Next day after a single wash my dress became mess. There was stain all over the dress.
Even though I took due care for the dress, I washed the dress separately by hands, not even machine.
Still stains of printing was there .
I have attached a photo and video down here .
Totally disappointed now.
I request you to replace the same in same size (XS)
I always rely on trends for the quality and look. But now after a single wash I was very much disappointed about the poor quality.

Kindly do the favour.

I bought products of ₹3999 where there was offer to get extra ₹3999 product from taramandal reliance trends store gorakhpur. I bought clothes for my family. Next day i exchanged few of them for bigger size and change color of same product and same price. Not even changed the brand then also i was forced to pay ₹500 extra to get change of size. They also talked very rude and very uncooperative. I even asked at the time of purchase that can i exchange it and they agreed. But next day they refused to do so

As we get the offer message from Trends, we visited Attur branch, Trends. The offer is that by purchasing ALL PRODUCTS worth of rs.3999, get apparel worth for rs.3999 as mentioned.but, they denied giving all products by keeping only selected products for sale for offer products and cheating customers.