Reliance Trends Complaints & Reviews

ProcweHi my name is prabhjot. My contact no is [protected]. I belong to ferozepur city and i visited trilium mall amritsar on 10 nov and did shopng of around 3000 rs nd when i made the payment that person who ws there at payment desk told me that on purchase of rs 2400 we provide u gift coupons of 1000. Which means on purchase of minimum 2000 we will give discount of 1000 rs. But this offer starts from 11 nov so u can get this discount from tmrw. I already selected one handbag and belt of rs 2100 and i specially stayed amritsar to get that offer nd next day i.e on 11 nov in morning i reached trillium mall at sharp 11.00a.m nd then i took both hand bag and belt and before taking again confirm the scheme from sale representative. They again assured me that yes mam u wil gt discount of rs 1000 but whn i reached billng desk person told me that mam there is no discount on dese brands. I talked to manager he said mam we apologise we did nt inform u that this discount is for reliance brands only nd they havent displayed ny board which describe us about this things that this offer is for certain selected brands of reliance however i purchased these things from reliance trends only. I am reLly disappointed from this act of some stupid ppl why sholud i suffer???? I am also working women working as manager in bank. I took specially off from bank. Is dis a way ur ppl behaving with the customers or befooling us by providing incomplete information or trapping us for getting their sales. I really need some strict action on dis and want my things back at the discounted price. I am waiting for ur cal or ur action

My friend had gifted a shirt on my birthday 2.11.2013, brand john player size 40, i told him, that i need 42 size, he got 42 size on 05.11.2013, again this time it was 42 size slimfit, which again do not go correct to me, this time i went to get it changed . the persons at reliance trends refushed . I had written a complaint and left the shirt with them. Settle it at the earlest possile .Reliance trends . Reliance Retail Limited. Asian mall, behind KBN hospital, Aiwan shahi road, GULBARGA -KARNATAKA-585102 Bill no. c5739 #0064 20:30:01 5 Nov2013 S08058 R005.

I had been to Reliance Trends retail outlet on 21/10/2013 and spend couple of hours selecting my choice of merchandise. During the time of billing i wanted to make part payment in cash and part using Reliance Trends Gift Voucher dated Oct 8, 2013 (validity for 6 months). However, the Department Manager refused to honour it since it was not updated in the system, citing reasons that it was issued by Retail Trends Richmond road. Even though i tried making the stores people understand that this is a gift voucher issued and endorsed by Reliance Trends retail with a company seal as well!!! Still it was not honoured. Really disappointing service levels, i urge you not to waste Customers' time and stop issuing Reliance Trends vouchers through the Credit card redemption unless you are really serious of honouring your commitments. Reliance trends has something to learn from other retail stores like Megamart who honoured the gift vouchers issued on the same date and that is customer service for us.

I have purchased a pair of shoes 'SKECHERS' bearing article no.[protected] from Reliance Foortprint, Elante Mall, Chandigarh vide invoice No. 43 dated 14th July, 2013. I am really disappointed of the quality of shoes of international brand. The said pair of shoes is not in a wearable condition in just two months. Its pasting has uprooted from different places and its nylon cloths has also torn off itself. I have complained about this to your outlet at Elante Mall, Chandigarh either to repair the same or to replace it. Your outlet issued me receipt No. 002 dated 2.10.2013 and assured me that my pair of shoes either will be replaced or repaired by 10.10.2013 positively. On 11.10.2013, I made a call to Mr. Kulbir, Salesman at your outlet and he informed me that I can take back my pair of shoes as it is. I also made a call to Mr.Sarabjit Singh, Store Manager on his mobile No. [protected] and he showed his inability to replace or repair and asked me to take back my shoes. It is really surprised to see that such an international company is behaving like this and unable to replace my shoes which is of international brand. Your international company is dealing with international brands. One who has come to your outlet for purchase of shoes has not spend petty amount for such purchases. A pair of shoes costing above Rs.3000/- means something and one person expect that it should atleast worry-free for one year.But this pair of shoes is not in a wearable condition even after a period of two months even it is used randomly. I request you to kindly replace this pair of shoes immediately.

Sir, We purchased two shirts from your stall, the advertisement shows 40%off on that particular products. But on billing we find 100/- off on one shirt and other 40%off. Why that difference , we are misguided by you. That is one type of hidden activites . We cannot expect that type of activities from your end. Detail of purchased bill Reliance trends Diamond city north mall Shop no 6 first floor, 68 Jessore Road, Kolkata 700055 West Bengal C7319 #0046 17:46:11 20sep2013 S08139. R004 Card no [protected] Plu#[protected]. 399/- Less. 100/- Plus#[protected]. 399/- less. 159/- We also meet with floor manager His explanation not at all satisfactory. We hope , you will solve our problem So that we can visit your shop again. Thanking you. Yours truly Ashok Kumar Ghosh Roy 39 green park , Block -A, Kolkata 700055 Mobile no. [protected] [protected]@gmail.com

If a good company didnt get good employees , respect that company have earned falls like indian rupee . Relaince trends is a company with good variety of cloths but arrogant and staff . i bought 2 jeans of MSD costing 1600 and 1800 from sangli (maharashtra ) . for alteration i relied on their tailor and customer care repres. but hail. . . . they madhe 3/4th :O am just shocked as anyone could be . . just a sign taken on paper gives right to official to treat customer like slaves . . . unexpected by trends . . ma LAST shopping . RIP TRENDS

Hi Reliance manager,

I have made purchase in Reliance Trends on August 15 2013.

Shop address:
No:313/314, kamaraj Road commerical street, bangalore- 560042.

Grievence:

I have purchased of 12 pieces of dress and one piece of JOHN PLAYERS
SHIRT (size 40) was having size problem. I want size 42 to be exchanged with same brand and same colour.
I have contacted customer service and they said they cant exchange. So I have contacted
manager, he was not responding me properly. He said NO EXCHANGE for the purchase I made.
No where in the shop it was mentioned/displayed about No EXCHANGE. Manager has showed me a terms & condition rules,
it was also not showing any particulars on Exchange.I asked him for the contact details of senior manager,but he said he is the superior in that shop
and no one can help me.

I travelled from Indhira nagar to commerical street to replace/exchange my dress, the responce I got it was disappointing, frustrated and harassing.

I want fair treatment.Apart from lossing money am totally hurt by the way they reacted.

Please try to act on this and help me in getting my piece exchanged. Many customers like me will also get disappointed when they reach reliance Trends for exchange.

My contact no: [protected]
Mail ID: [protected]@gmail.com

Regards,
Your unhappy Customer

Hi, Reg "Coolest summer offer" from Reliance trends from Jayanagar branch (Maruthi Retails). I have purchased for 5000rs and received gift coupon for 2000rs. The coupon can is reedemable between 21st June 2013 and 30th June 2013. I have purchased for 600rs on 22nd June 2013 and 600rs on 30th June 2013. When i was redeeming coupon for 500rs, authorities were telling that the bill should be 1000rs in single transaction. They haven't accept 2 bills, eventhough during the offer period. But "single transaction of 1000rs" is not mentioned in coupon and department manager told that its "terms and condition". So this is a hidden offer. Just to get the coupon, we have to purchase for 2500rs and to redeem that, we have to again purchase for 2000rs. The adverisement should be like "shop for 4500rs and get gift coupon of 1000rs". Please don't cheat the public.

Hi, I visited Reliance Trends at Dwarka, New Delhi. I noticed there that they were not refunding the change after cash payment. The person just before me in the billing counter went without taking the change. I purchaed something for Rs 198 and gave them Rs 200 and they kept the amount and gave me the bill. When I asked for the change of Rs 2 the guy told me that they do not have any change and gave me glaring looks as if I have committed a grave mistake. I felt very insulted in that crowded counter. Wow!!!!! Reliance has found a new way of revenue and maintaining their Legacy of looting people (or fools like us who goes to Reliance Trends). Rs 2/- may be very less in today's context, but it is a part of my hard earned money.

Regards.

Dear Sir,

I have purchased some 7/8 T-shirts(Netplay,Denizen),4 Jeans(denizen) etc on 07/04/2013 from your Reliance Trends Outlet at Kachiguda, Hyderabad, 500027 AP and left for my trip for kashmir, mumbai etc. I wore the garments just once and in the very first wash the T-shirts elastic parts got completely loosened, speaking about the bad quality of material and does not require any quality check department to satisfy.

Immediately after reaching Hyderabad, I approached the outlet and one Mr.Subba Rao VSS represented himself as stores manager and compared the garments with the new one and satisfied himself with the bad quality of T-shirts. He issued a credit note No.[protected] on 13/05/2013 for only one T-shirt "Netplay" brand but refused to issue the credit note or exchange the other 2 T-shirts of
"NetPlay" Brand Product code:[protected] Dark green and meroon color Tshirt with elastic band on shoulder and waist and
"Denizen" Brand Product Code:[protected]Red color Tshirt with Blue color shoulder band)

I requested the store manager to keep the material and send it to quality verification dept in your company to which also he refused. Alternately I suggested him to use and wash the similar Tshirt to satisfy himself to which also he didi not agree. I then called up your customer care number[protected] and apprised them about the facts and also made the store manager to speak to them, the phone got disconnected and the manager did not thought it necessary to call back. The Manager started giving reasons that I might have worne it more than once, I might washed it more than once, I might have not ironed it properly etc etc. I am prepared to leave the Tshirts at your outlet and the company can satisfy itself. The manager has forgotten I have purchased other 4/5 tShirts and Jeans for which i am not complaining anything.

I repeat that the Tshirts were worne only once and washed only once and the company can satisfy itself thru its quality check department.


Its not a matter of 2 Tshirts, its a matter of company policy, customer belief, customer satisfaction, brand reputation. I felt its my duty as well as right to bring this to the notice of the company. I expect the concerned official will consider it positively and do the needful.

I had purchased 3shirts from Reliance Trend (phoenix marketcity, kurla) on 09th may2013 for my papa..and also exchanged it on same day because i was not knowing my papa's shirt size.
When i exchanged it so bymistakly instead of size 40cm i had taken 2 shirts of 44cm.
So again on 12may 2013 when i went to exchange the size into 40cm so they refuse to exchange the size.
Now what to do. i had spoken with the staff as...

Dear concerned ,
I purchased items worth Rs.5399/- from Reliance Trends Ltd. Saraidhela , Dhanbad , Jharkhand on 18th December 2012 at 12:35:43 with bill number C6273 #0002 SO4718 R006. The company had scheme of FREE SHOPPING – RS FIVE HUNDRED.WNTR FS HN purchases. As per the scheme I was given Coupon worth Rs. 1000/-. I visited above mentioned Reliance Trends at Dhanbad on 6th January 2013 for shopping , I consulted customer executive for claim of 1000/-. He said that it was valid upto 26th December 2012.But valid date for avail of free shopping is not written in the bill .
Please do the needful .

kindly replay on [protected]@gmail.com

Regards
Neelesh Kumar Sharma

I faced a problem with reliance one card points, I regularly shop @ Reliance Fresh and trends, when i surrendered my temporary old card and they given me new card. Every day they are telling as there is SERVER PROBLEM. they aren't clubbing both cards.I have told them to ignore my old card, and to redeem the points accrued in NEW card bt it had not been done so far. customer service lapse.

[protected]@yahoo.co.in, vijayawada (mob: [protected])
Reliance one card no: [protected]

I had bought a jacket from reliance trends(NAVYUG KAMLA BUSINESS PARK, EAST BORING, CANAL ROAD,PATNA-800014,BIHAR) worth Rs2299 and it was defective. The store has given me a receipt of the same amount which i can use for buying some other thing available in that store. The thing is according to the norms of the store or company i cant buy anything less than that amount and i don't find anything suitable for me in that range and i find myself in a very difficult situation where my money seems to be trapped.
whatever the rules are, it should not be a problem for the customer instead it should be for convenience of the customer.
kindly return the cash and solve my problem
waiting for your reply ....

Sir

I purchased two Oxemberg Pullovers from M/s Reliance Trends, Sri Srinivas Towers, Mossarambagh, Malakpet, Hyderabad - 500036 on[protected] costing Rs. 1299 + Rs. 999 = Rs 2298.

The Transaction was made via my credit card (SBI CARD) No. xxxx xxxx xxxx 7508 through HDFC swiping machine which gave printout with following particulars:

Date: 01/12/12 Time: 13:29::27 TID 42028586 INVOICE NUM: 001684 Batch Num. 000314
Print out shows Card Num: xxxx xxxx xxxx 7508 chip
Exp. date: xx / xx
Card Type: VISA

Person at Billing swiped the card again in Reliance Trends own machine without my consent and read cards details and also reads Exp. date as is shown in the Bill.

I objected to this and asked as to what details they have taken and stored. They told that whatever is taken goes to their Mumbai Server and do not get stored locally. I asked them to put that in writing and say nothing will be stored anywhere. Manager at store spoke to Mumbai at least 10 times and once made me to speak to Mumbai but they did not authorise Manager to give the same in writing. While this discussion was going on they were still continuing the same dual swiping with other customers too.

They kept me waiting at their stores for one and half hour and in the end did not cooperate. I have lodged this compliant in their Complaint book also. When I informed that I will go to police as the process being followed is unlawful and comes under Cyber Crime the Executive from Mumbai told the local Manager that they will deal with police but will not give anything in writing.

Please see that information on Bill is more than what is read on HDFC swiping machine.

S K Sharma

Dear all ,

I recently purchased some clothes for my baby from Reliance Trends Kidswear Brand "PANDA"....No only does the COLOR BLEED, THE FABRIC DYE COLOR GOT ONTO MY CHILD'S SKIN !!! ( This shows that the fabric Dye is of a very INFERIOR QUALITY )...How can a National Brand like Reliance trends be so CARELESS W.R.T THEIR QUALITY STANDARDS !!!

Reliance Trends should at least be ETHICAL when it comes to manufacturing KIDSWEAR !!!

This was my first experience shopping at Reliance Trends....and the LAST of course !....

Dear Sir/Madam,

I had purchased today (28/10/2012) one pack of Jockey Bried ( pack of 3 pcs). When I came back home and opened the pack it was having only 2 pcs of brief against 3 pcs as mentioned over the box. I tried calling the Reliance Trends store but once the bell went then it became busy and when I tried again it was saying this number is not reachable. The Number is[protected].
The Cashmemo Invoice No. C5741 #0036 16:57:50 28Oct 2012.
S04943 R002.

I have now no time to go again to store and enquire about this, so I thought of speaking over phone to store manager but the phone is not reachable. I am going out on Official tour tomorrow Morning so busy in packing. Please help me in getting my 1pc of Jockey brief back.

Regards,
Paritosh Sharma
M. [protected]

I have purchased a shorts on discounted price. Unfortunately I have observed at home that it is under sized. Next day I have requested to change with larger size. Store boy suggested to come after 1pm which is not mentioned on the bill. When I asked for the written documents regarding the exchange time, they fail to produce the same. After that I met with SD manager for the exchange. In reply he refused to replaced the garment even with higher size as the material sold with discounted price. First of all reliance people lies with product exchange timing and secondly refused to change the garments for higher size with criminal like behavior. Never never step into the Reliance trends, Benachity for purchasing any product. Beware, they are group of cheaters.

Dear Sir/Madam,

I am Nirakar Mallick from Cuttack. Ph:[protected].

I had purchased some shirts and jean based on the ndependence offer from reliance trends Cuttack. One shirt of Puzeria brand was very long as this was 39 size. So i wanted to exchange this shirt with another shirt. I had discussed with customer care and one lady of customer care told me to by any product as offer is going on.....

After collecting one shirt from different brand, another person in customer care executive charged full price of this item. In the mean time they entered in the system and told me not possible and you have to pay that even for same item..

I paid full price with lots of argument, they harrased me like this and waste my lots of time. This is not at all good in customer service....

They are not trend to deal with customer and not interacting each other about the policy of the product sale.


I am requiesting you to, please listen my complain and treat as urgent.

It would not be happened in any other store as happened in this store. I have lost my faith with reliance also. This negative message will go to others................if you will not listen this.........

yesterday i bought few dresses from reliancetrends of bandra ,mumbai. i noticed that same shirt having same barcode charged three times. is it possible that three shirts having same barcode. so what shall i do.Can i approach to consumer court . please give me some suggestion.
my email id - rrupasree.[protected]@gmail.com