Reliance Trends — bad behaviour and harassment to senior citizen

Address:

Cuttack, Odisha

Dear Sir, I am a regular purchaser of the store since it has been started in my state.My average bill comes in a quarter Rs10000.i think this proves that I am a valued customer for you or not.Anyway My billing amount was near about 6000 against of which i got two free coupons.I mean Rs 500 two coupons.I was told to purchase of 2000rupees to get it redeemed. it was ok for me. Kindly note I work outside the city and I get only sunday to do shopping.Though I got the coupons in last moment I had no time to keep it with me. I was in completely haste. I purchased a jeans worth 1900 and searched a product of near 200 to adjust the amount. Suddenly my eye went over a basket of socks and other things.I grasped one combo packet and got out from the store immediately.But when I saw after one day that is a separate thing I have brought.Though I stay completely busy in my work my father who is a senior citizen went to the store to exchange it.Then Relience executives took the brand name to new height by their remarkable behaviour.Mark the below points 1. merely for few rules security guard didn't hesitate to argue.It was like my father didn't know that when you are going for exchange you have to collect coupon or whatever. 2. he was told to go one corner of the store where manager sits as my father was the artitecure of the building he knows which corner.still he abled to find the man. 3. now manager started his managerial skill .He was blustering and I quote " YOU COME TOMMORROW WE CANT DO IT TODAY BECAUSE LINE IS NOT THERE." I dont know about which line he was telling to my father. 4. My father told him what he will do because he has come from Bhubaneswar and 30km away from the cuttack store. Then manager said and I quote " THEN YOU GO TO BHUBANESWAR STORE AND EXCHANGE IT.. My point is 1.is this looking good to behave like nonsense to senior person and is is happening by relience executives. 2.Refund policy says products can be exchanged from same store only. By knowing this how manager told to go bhubaneswar. #.Why he couldnt get it done on the same day where it has not been written any where that exchange happens in particular time. I need answer of these questions . and have patience to watch my action if you keep quite after reading the mail. Hope to listen good from you.