Reliance Trends — ballet shoe refused to exchange or service in the account of damage within 30 days

Address:

Gopalan innovation Mall Reliance Store ground floor, Bangalore, Karnataka, 560076

I have never expected a shoe to have a hole in the sole when not even a month has passed by.I work in cooperate of 9-5pm job so you can see how much I would be walking in a day.When I asked on the exchange or service not only the store manager was rude but told me straight away no.After several conversation he agreed to check with the company.After this they made me come all the way in the store for atleast 2 times to send me back saying come later as manager Mahesh is not there.Almost a week later I go and again so rudely Dhanajay store staff ask me to leave as they said it wouldn’t be serviced nor exchanged as it’s rough use and would do only if it’s manufacturing defect.Not only that I wouldn’t get the product as well back.I don’t understand how can you ever sell a defected piece in the first place and provide warranty to service that.Being a reputed brand this called plain old deceiving the customers to make money.Not only this is wrong that a shoe won’t last a month but give a hole in the sole anything else I could still have let go off if a shoe can’t be manufactured with a minimum requirement of a sole then these companies should be shut down.I feel so pity being an Indian when such a reputed Indian company provides such services which is not even upto a average standard and the staffs are not even humble enough.Compmay should be sued for this. Please take a strict action on this and do the needful.