Reliance Trends — Behaviour

Address:

Begum Bridge Meerut (UP)-250001

Date of purchase 31.10.2021 at around 6.00 pm
Place Meerut begum bridge showroom
I purchased 3 shirts costing of Rs.3743.00. The sales person told me that you are entitled for diwali gift (Bedsheet worth around Rs.1500/-) on paying of Rs.199/-

So I agreed and proceed for the payment. At the time of payment counter boy said you are not entitled for the gift scheme as i have purchase one shirt of 40% discount so i am not entitled for this.

My question is why there is similarity between sales and payment staff. It means sales staff telling lie and misguiding the customers .
When i tried to contact the manager of the showroom and i wait for around 10-15 minutes no body came to attend me and sort my problem.
After that one of the sales person came and said to payment staff that issue the gift item and use the gift coupen lying with you of some other customer.
My suggestion is to give full instructions to the staff so that no customers be misguided and also instruct to the Manager of the showroom to attend the complaints and not to hide at this time.