Reliance Trends — cashback of 500 for hdfc transaction

Address:560100

Hi, i did a shopping in reliance trends in bangalore near hosa road on 8th jan of 4394.03 rs via hdfc cc and i was told i would get cashback of 500 in 2 days but its been 2 weeks i have not got the cashback. Please help me with it. I tried reaching the showroom on call but i couldn't. I have checked with my cc customer desk they have confirm they have not got any communication or cash deposited in account from vendor regarding any cashback
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    No 62/2, Richmond Road, Bangalore, Karnataka, India - 560025
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