Sir,
I am really sad to inform that i experienced an ill treatment from your outlet in pala, kottayam dist, kerala.
Yesterday [[protected]] i rushed up from my office to your outlet in pala by driving 22 kms for urgently buying some clothes. I reached in front of your outlet at 9.15pm and the security guard has not allowed us to enter the outlet.
Before going to the outlet i tried to contact in your outlet land-line number [protected], but no one picked up my call. Then i checked online about the functioning time of the outlet and it showed that its open till 9.30 pm. Based on that i rushed up the outlet and reached at 9.15 but the security officer standing in front of the outlet didn't allow us to shop. And he informed me that his manager will scold him if we enter the shop. I felt so bad as i lost my money and time because of the misleading information that you are provided online. [screenshot of online information is attached]
So i request you to change the timings accordingly to save the customers money and time.
I attached screenshots of
1. Timings given in online sites.
2. Timings of pictures i have taken in front of the outlet.
3. Time of making call to your outlet and not picked up.
And pictures
4. Front door of outlet
5. Work timings written on front door.
As i am informed that you treat your customers well and so only i send this message to take this matter into your consideration. If this happen to me again, i am sure that me and my family will never visit any of your reliance trends outlet.
I expect a satisfactory reply from you.
Thank you...
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