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Reliance Trends

Reliance Trends — denying in exchange

Dear sir,
As i talked to customer care executive they told me that i can exchange or get credit note my product at any store in india. But when i got to other store for exchange they said me we dont have this brand so we cant exchange it. And they also denied for issue credit note. I am out of that place. Please tell me how can i exchange my product?
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