Hello,
My mom purchased 2 kurtas and a legging today around 5pm at Hanmakonda Trends which is close to NIT warangal.
As my mom wanted to surprise me she managed and took what she thought as a right size and before purchasing she asked is there a exchange for this as it's a surprise. they just said YES and nothing more than that.
I along with my mother went to do exchange at 0700 pm. I asked we wanted to do the exchange. Then they raised following points which I am not convinced of and not ok with
1. Asked to complete shopping by 0800 pm - I said ok
2. When was it purchased? I said just before 2 hours.
Sorry it cant be returned today as considering festival season we need 24 hours to generate bill.
3. Also make sure u need to exchange the product only with Same price. (1499 product needs to be exchanged with only 1499 product)
I said I will make sure I will purchase with a more priced one rather than lesser one
They said no.
Listening to these rules, I was un happy and asked to show the rules of exchange so that I will be prepared for tomorrow and come back for exchange.
The one who spoke with me just said COME AFTER 24 HOURS AND I WILL GIVE YOU A PRINT OUT OF EXCHANGE RULES and walked away.
Very bad shopping experience.
Requesting you to share detailed exchange rules as I didn't found any of the 2 rules they shared as a rule in the rules mentioned online.
Thank you
Regards,
Unhappy customer Sravya Was this information helpful? | 
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