Reliance Trends — Exchange related issues

I visited one of the branch of relience trends.. Arabinda mall, salkia, howrah .. The staff behavior is very bad. As well as they don't have proper management for the CUSTOMERs who exchange their products.. They value those who only come here to purchase new products...it is very bad and dissappointing those who comes here with an expectations and GOOD SERVICE. I am an old CUSTOMER of trends fashion. But what I faced today that made me and other CUSTOMERs like me to say a big no to relience trends for life. And what is this ### of rules like exchange available only for the same brand of same price. I can understand if the exchange rule applies on the same brand. But what about that same price? If someone buys things for their relatives and it doesn't fit to them what the hell they do while exchanging a product? Because if the CUSTOMER buys one size big then the price increases and they don't allow the exchange then. What is this? What kind of harassment is this? I have already paid a huge amount while buying the stuffs.. And while exchanging today I faced so much Harrasment as well as I had to pay extra amount without any reason? What kind of business policy it is to get profit? Huge shame and disappointment to trends who made such rules for their CUSTOMERs and making them totally against it. Shameful policy to get profit and a big big no for the shortage of staffs and their behaviors towards CUSTOMERs who goes their to excahnge.. This was the last time for me atleast.. 🙏