Reliance Trends — Harassment at store

Address:

Cine Mall, Vadodara

This is an incident at Reliance Trends, Cine Mall, Vadodara on May 24, 2022.
All the trial rooms were occupied for a long time. Customers occupying the rooms would never empty the room and continued shopping while their belongings and tried clothes were kept in trial room. This continued for long time. When one customer got out, I requested him to empty the trial room, but he refused and started an altercation stating he'll occupy the room as long as he wishes. He blatantly refused to comply and intimidated me. Upon complaining this to the staff, they did nothing. I left the store because of this harassment by another customer and supported or rather encouraged by the silence of the staff. I believe the store management is equally responsible for this harassment.
Desired resolution is simply, either a) customers should not be allowed to carry more than a certain number of clothes into the trial room and they must vacate the trial rooms once they try out the carried clothes, or b) There must be an unconditional, written statement(in response to this complaint as well as displayed outside the trial rooms of every store) by 'Reliance Trends' stating that at any of their stores, the person entering an unoccupied trial room would not be held accountable for any loss or damage to clothes or belongings already present inside the trial room, and 'Reliance Trends' would be held accountable for any form of harassment that happens to the said person after entering the unoccupied trial room, or while making an attempt to enter such trial room.