Reliance Trends — harassment of customers

Address:

gandhinagar, Vellore, Tamil Nadu, 632014

Harrassment by the Store Staff(9 July 2019)

Dear Sir
I hope some one is there to read this. I purchased few dresses in your Vellore store . one week back. They told to get it altered in Gandhi Nagar Katpadi branch. Yesterday i went to Katpadi branch and shopped there. The staff told that Tailor is not there. Come some other day for alteration. I went today after office to give shopping . The staff at alteration desk and tailor were rude. They said they are very busy come tomorrow to collect. SO this makes the 4th visit to ur store. I left the idea of wearing my store and got so disturbed bu their behavior that i said kindly cancel it. and i am returning the things. Call ur manager.. They said Manager is not there too.
Finally the tailor said okay come today at 9:30 pm and collect. I said fine... My hunband went there at 9:29 and the guard told him at the gate that the tailor left and has taken key with him.. and my husband was not allowed to entered the store nor any staff came out to explain the situation. He returned back now. I feel why mistake we did to get such poor treatment.
I wish to state that my one day salary is more than 2 months salary of your entire store staff at this location and yet these people want to waste customers 4 days to do a simple alteration. I am so saddened by this that i have also filed a complaint in consumercomplaint.in.. By the way to tell this was a simple alteration of 3 small kurtis
OMG how i wish that i never would have got my self in to this unfortuante shopping experience.
Swear to god I AM NEVER GOING TO BUY AGAIN IN YOUR STORE. My only request is if you can not run a small alteration unit .. why not tell customer upfront and not after billing is done.