Reliance Trends — manager and employee behaviour

Address:

Thanjavur, TamilNadu

I'm the regular customer of your reliance trends showroom. Two days ago (23.07.2020), i went for shopping at reliance trends, thanjavur, tamilnadu. After selecting the dresses, i was gone for the billing section.in cash counter one old man was standing for billing i was asked the man that, whether gpay payment available or not. Suddenly he said no with irritating face (Note: he is not wired batch or id card anything so i don't know the name. After that i was shouted that how you are telling it's not there, i already used gpay in same showroom i said. Then also he is insulting me like anything. After that he gave his own account number for transferring the amount. And i have transferred the amount to his own account number, after that he swiped his own card also he has reduced the amount using his own voucher (Note: i'm not given any vouchers). That too i came to know after seen the bill in my home. This is one concern. The another one is the management giving over burden duties to women that the manager was not allowing the ladies to eat. It's heart breaking to hear from ladies. He behaved very rudely in the name of covid, which was completely shocking and unacceptable. Actually i asked to one employee regarding this. They said that the manager was not allowing to eat till 4pm because of lockdown issue the shop has to close after 4pm so he is not allowing to eat they said tiredly. Please look into the matter urgently to avoid raising the issue to higher authorities. It's not good mannerism. This much things happened inside the shop but the manager was not yet came. After purchasing everything i was out of the shop.in front of the shop the manager was lethargically standing and smoking in front of the trends showroom but that fellow not allowing employees for lunch especially ladies. I would really appreciate reliance trends if this guy is called out and taught how to treat lady employees and how to behave in front of the showroom. I never ever had such an experience at any shopping place! Probably it was my last visit to this store.
I need an immediate response on this.