Reliance Trends — Manager misbehaved/damage product

We purchased Woodland shoes at reliance trends on Jan-12-2023 @ 9.00 pm (elements mall, Thanisandra, Nagwara main, Bangalore, reliance trends) store guy billed the product. Before leaving the store we trying to check the shoes and found there was a damage in the product. Hence, we requested to provide other pair of shoes on same woodland model. After checking found all the shoes were damaged. When we requested for refund, the way store manager spoke was rude and no proper response was given. We requested to contact to there senior manager but store guys refused to provide number and asked to come back next day to discuss on this.

My concern is being Reliance as well known brand I don’t understand if they are providing training how to talk to customers and respect them. Very much disappointed with the service given.